Your reset password key is invalid.

  • Resolved bandara98

    (@bandara98)


    2 years, 8 months ago

    Hi

    I am using the Eduma theme + Paid Membership Pro. If I activate Paid membership pro I am getting Your reset password key is an invalid error when resetting the password through the emailed link (forgot password request). But if i disable Paid membership pro there is no issue. working fine. Please guide me how to fix this issue.

    Thank You

Viewing 2 replies - 1 through 2 (of 2 total)

  • Hi there,

    First off, thank you for being a valued Paid Memberships Pro Plus Member. My name is Michael and I’ll be helping you.

    I am really sorry to hear about the issue you are facing here. Can you please update to Paid Memberships Pro 2.9, WordPress 6.0.1, and then let me know if this resolves the problem? If it does not, please send your site health to our contact form: https://www.paidmembershipspro.com/contact/. That way this information is not on www.ads-software.com.

    Cheers,
    Michael

    Plugin Author Andrew Lima

    (@andrewza)

    @bandara98 Thank you for your patience, this issue commonly occurs when you set the Paid Memberships Pro Log In page (within Page Settings) to a page that does not use the [pmpro_login] shortcode as we provide custom password reset keys and query parameters.

    Can you please set your Log In page inside Paid Memberships Pro to “Use WordPress Default” if you are using a custom log in page outside of Paid Memberships Pro logic.

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Your reset password key is invalid.’ is closed to new replies.