Your shopping cart is empty – paypal error during checkout

@anikasara

Couple quick questions:
1. Does this problem occur every single time?
2. Could I have a link to the site where I could walk through the steps myself?
3. Have you attempted this process with no other plugins active and any caching disabled?

Thanks!

Hi Brash,
thank you very much for your quick answer.
1. I have just noticed that this problem is only in Chrome. In Firefox everything works fine.
2. The website is https://www.elsa-support.co.uk
3. There are no new plugins installed. I have disabled wordfence plugin and it did not help.
Thank you again for your answer
Anika

@anika

Can you tell me which other plugins you do have active now? Could you please temporarily deactivate them and test again? I can replicate on your site but not on another so we need to pinpoint what on your site is preventing the cart item from being sent to PayPal. Thanks!

Hi Brash,
I got plugins as below. I have already deactivated them but it did not help.
Thanks a lot for all your effort, I am starting to panic:)

— WordPress Active Plugins

Adminimize: 1.11.2
Advanced Custom Fields: 4.4.11
Advanced Custom Fields: Gallery Field: 1.1.1
Backup: 1.1.40
Conditional CAPTCHA: 3.7.1
Contact Form 7: 4.7
Custom Post Templates: 1.5
Cyclone Slider 2: 2.13.0
Easy Digital Downloads: 2.7.8
MailPoet Newsletters: 2.7.10
MailPoet Newsletters Premium: 2.7.8
prettyPhoto Media: 1.4
Really Simple CAPTCHA: 1.9
Simple Share Buttons Adder: 6.3.4
TinyMCE Advanced: 4.5.6
User Role Editor: 4.32.3
WP-Mail-SMTP: 0.10.1
Yoast SEO: 4.7.1

— WordPress Inactive Plugins

AmazonSimpleAdmin (ASA 1): 1.1.1
Google AdSense by BestWebSoft: 1.44
Social Media Tabs: 1.5.4
Wordfence Security: 6.3.8

@anikasara could you possibly allow me temporary admin access and permission to do some troubleshooting? Please visit easydigitaldownloads.com/support then open a ticket and share your credentials if you are ok with me investigating. If you have a staging site that would be extremely helpful.

Also, please continue testing as we’ve had another report in which the problem seemed to resolve itself so this may be a temporary PayPal issue.

Hi Brash.
I am glad you ask me to do this. I have submitted support ticket but is there any way to login to easydigitaldownloads.com?
thanks, Anika

@anikasara I’ve answered your support ticket that you just submitted. To reiterate: We’ve identified that this is a PayPal issue and is affecting users of other platforms besides Easy Digital Downloads as well.

I have been thinking the same but it sound so unbelievable that PayPal may have a problem with Chrome. Thank you very much for your wonderful help
xx
Anika