Your Site is Experiencing a Technical Issue

  • Resolved presson2022

    (@presson2022)


    1 year, 9 months ago

    Getting emails from WP stating that the GoDaddy Payments is throwing a fatal error. Here’s the email contents:

    Error Details
    =============
    An error of type E_ERROR was caused in line 1 of the file /home/domain/public_html/wp-content/plugins/godaddy-payments/vendor/skyverge/wc-plugin-framework/woocommerce/payment-gateway/payment-tokens/class-sv-wc-payment-gateway-payment-tokens-handler.php. Error message: Out of memory (allocated 72351744) (tried to allocate 32768 bytes)

    ======

    Since WordPress 5.2 there is a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.

    In this case, WordPress caught an error with one of your plugins, GoDaddy Payments.

    First, visit your website DOMAIN.COM and check for any visible issues. Next, visit the page where the error was caught and check for any visible issues.

    ======

    When seeking help with this issue, you may be asked for some of the following information:
    WordPress version 6.1.1
    Active theme: Themify Ultra (version 7.1.4)
    Current plugin: GoDaddy Payments (version 1.4.1)
    PHP version 8.1.16

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support jessicaskyverge

    (@jessicaskyverge)

    Hey @presson2022,

    Thank you for reaching out to us about Godaddy Payments. I’m happy to help out! I see that you are getting a fatal error that mentions you are “Out of Memory”. Have you reached out to your host about increasing your PHP Memory limits? Could you also let me know what what your current PHP Memory Limit is by going to WooCommerce > Status > System Status?

    Thank you,
    Jessica

    Thread Starter presson2022

    (@presson2022)

    WordPress Memory Limit is 256MB

    define( ‘WP_MEMORY_LIMIT’, ‘256M’ );

    Plugin Support Zach

    (@zachskyverge)

    Hi there @presson2022 ,

    Thank you for confirming your WP memory limit! Since this is a php fatal error, we also need to confirm the PHP memory limit. As Jessica asked, could you provide a copy of your system report? This should provide us with a lot of helpful information.

    Best,
    Zach

    Thread Starter presson2022

    (@presson2022)

    That PHP limit is 32MB. I can’t post system report due to privacy.

    Plugin Support Zach

    (@zachskyverge)

    Hey there @presson2022,

    Thank you for checking the PHP memory limit! No worries about the system report then. I would recommend increasing the PHP memory limit to 256mb as well to make sure there is enough memory available for PHP processes.

    Could you let me know how that goes?

    Best,
    Zach

    Plugin Support jessicaskyverge

    (@jessicaskyverge)

    Hey @presson2022 ,

    It has been a long time since we heard from you, so I’m going to mark this topic as resolved.

    If you’re still experiencing issues please take a look at our documentation for more information and create a new thread if you have further questions.

    Thanks,
    Jessica ??

Viewing 6 replies - 1 through 6 (of 6 total)
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