Your Site is Experiencing a Technical Issue

  • Resolved rafilathif

    (@rafilathif)


    4 years, 11 months ago

    I have got an error notification on my mail can you please help

    When seeking help with this issue, you may be asked for some of the following information:
    WordPress version 5.3.2
    Current theme: Urna Child (version 1.0)
    Current plugin: WooCommerce (version 4.0.1)
    PHP version 7.3.16

    Error Details
    =============
    An error of type E_ERROR was caused in line 1057 of the file /home/customer/www/mysite.com/public_html/wp-content/plugins/woocommerce/includes/wc-product-functions.php. Error message: Uncaught Error: Call to a member function is_taxable() on bool in /home/customer/www/mysite.com/public_html/wp-content/plugins/woocommerce/includes/wc-product-functions.php:1057
    Stack trace:
    #0 /home/customer/www/mysite.com/public_html/wp-content/plugins/facebook-for-woocommerce/includes/fbproduct.php(401): wc_get_price_excluding_tax(false, Array)
    #1 /home/customer/www/mysite.com/public_html/wp-content/plugins/facebook-for-woocommerce/includes/fbproduct.php(164): WC_Facebook_Product->get_price_plus_tax(0)
    #2 /home/customer/www/mysite.com/public_html/wp-content/plugins/facebook-for-woocommerce/includes/fbproduct.php(388): WC_Facebook_Product->get_fb_price()
    #3 /home/customer/www/mysite.com/public_html/wp-content/plugins/facebook-for-woocommerce/facebook-commerce.php(4146): WC_Facebook_Product->is_hidden()
    #4 /home/customer/www/mysite.com/public_html/wp-content/plugins/facebook-for-woocommerce/includes/Admin.php(187): WC_Facebookcommerce_Integration->get_product_fbid(‘fb_product_grou…’

    Best regards
    Rafilathif

Viewing 3 replies - 1 through 3 (of 3 total)
  • AJ a11n

    (@amandasjackson)

    Hi @rafilathif

    It looks like there is an issue happening on the site with the Facebook for WooCommerce plugin.

    Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status.
    Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

    Thread Starter rafilathif

    (@rafilathif)

    ### WordPress Environment ###

    WordPress address (URL): https://www.Mysite.com
    Site address (URL): https://www.Mysite.com
    WC Version: 4.0.1
    REST API Version: ? 1.0.7
    WC Blocks Version: ? 2.5.14
    Action Scheduler Version: ? 3.1.4
    WC Admin Version: ? 1.0.3
    Log Directory Writable: ?
    WP Version: ? 5.3.2 – There is a newer version of WordPress available (5.4)
    WP Multisite: –
    WP Memory Limit: 768 MB
    WP Debug Mode: –
    WP Cron: ?
    Language: en_US
    External object cache: –

    ### Server Environment ###

    Server Info: Apache
    PHP Version: 7.3.16
    PHP Post Max Size: 128 MB
    PHP Time Limit: 120
    PHP Max Input Vars: 3000
    cURL Version: 7.66.0
    OpenSSL/1.1.1d-fips

    SUHOSIN Installed: –
    MySQL Version: 5.7.25-28-log
    Max Upload Size: 128 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?

    ### Database ###

    WC Database Version: 4.0.1
    WC Database Prefix: sxs_
    Total Database Size: 47.40MB
    Database Data Size: 30.54MB
    Database Index Size: 16.86MB
    sxs_woocommerce_sessions: Data: 1.02MB + Index: 0.02MB + Engine InnoDB
    sxs_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    sxs_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    sxs_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    sxs_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    sxs_woocommerce_order_itemmeta: Data: 0.09MB + Index: 0.09MB + Engine InnoDB
    sxs_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    sxs_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    sxs_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    sxs_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    sxs_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    sxs_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    sxs_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    sxs_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    sxs_actionscheduler_actions: Data: 1.52MB + Index: 0.64MB + Engine InnoDB
    sxs_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    sxs_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    sxs_actionscheduler_logs: Data: 1.52MB + Index: 0.59MB + Engine InnoDB
    sxs_adsw_activities: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
    sxs_adsw_ali_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    sxs_adsw_search_analytics: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    sxs_adsw_task_upload_images: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    sxs_atum_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    sxs_atum_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    sxs_atum_product_data: Data: 0.11MB + Index: 0.14MB + Engine InnoDB
    sxs_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    sxs_comments: Data: 0.05MB + Index: 0.09MB + Engine InnoDB
    sxs_itsec_distributed_storage: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    sxs_itsec_fingerprints: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    sxs_itsec_geolocation_cache: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    sxs_itsec_lockouts: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
    sxs_itsec_logs: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
    sxs_itsec_opaque_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    sxs_itsec_temp: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    sxs_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    sxs_options: Data: 8.25MB + Index: 1.45MB + Engine InnoDB
    sxs_postmeta: Data: 7.52MB + Index: 8.03MB + Engine InnoDB
    sxs_posts: Data: 2.52MB + Index: 0.80MB + Engine InnoDB
    sxs_rank_math_404_logs: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    sxs_rank_math_internal_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    sxs_rank_math_internal_meta: Data: 0.14MB + Index: 0.00MB + Engine InnoDB
    sxs_rank_math_redirections: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    sxs_rank_math_redirections_cache: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    sxs_rank_math_sc_analytics: Data: 0.25MB + Index: 0.22MB + Engine InnoDB
    sxs_revslider_css: Data: 0.13MB + Index: 0.00MB + Engine InnoDB
    sxs_revslider_css_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    sxs_revslider_layer_animations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    sxs_revslider_layer_animations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    sxs_revslider_navigations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    sxs_revslider_navigations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    sxs_revslider_sliders: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
    sxs_revslider_sliders_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    sxs_revslider_slides: Data: 0.30MB + Index: 0.00MB + Engine InnoDB
    sxs_revslider_slides_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    sxs_revslider_static_slides: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    sxs_revslider_static_slides_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    sxs_social_users: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    sxs_termmeta: Data: 0.16MB + Index: 0.22MB + Engine InnoDB
    sxs_terms: Data: 0.13MB + Index: 0.16MB + Engine InnoDB
    sxs_term_relationships: Data: 0.27MB + Index: 0.22MB + Engine InnoDB
    sxs_term_taxonomy: Data: 0.14MB + Index: 0.17MB + Engine InnoDB
    sxs_usermeta: Data: 0.22MB + Index: 0.16MB + Engine InnoDB
    sxs_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    sxs_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    sxs_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    sxs_wc_category_lookup: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
    sxs_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    sxs_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    sxs_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    sxs_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    sxs_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    sxs_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    sxs_wc_product_meta_lookup: Data: 0.33MB + Index: 0.63MB + Engine InnoDB
    sxs_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    sxs_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    sxs_woobe_history: Data: 1.52MB + Index: 0.69MB + Engine InnoDB
    sxs_woobe_history_bulk: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    sxs_woof_query_cache: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    sxs_woof_stat_buffer: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    sxs_woof_stat_tmp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    sxs_wpfm_backup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    sxs_wws_analytics: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    sxs_yith_wcwl: Data: 1.50MB + Index: 0.47MB + Engine InnoDB
    sxs_yith_wcwl_lists: Data: 1.50MB + Index: 0.72MB + Engine InnoDB

    ### Post Type Counts ###

    attachment: 1196
    atum_purchase_order: 1
    atum_supplier: 5
    mc4wp-form: 1
    nav_menu_item: 84
    page: 20
    post: 2
    product: 511
    product_variation: 1560
    question_answer: 1
    revision: 147
    shop_coupon: 13
    shop_order: 29
    tbay_customtab: 1
    tbay_footer: 1
    wpwautoposterlogs: 89

    ### Security ###

    Secure connection (HTTPS): ?
    Hide errors from visitors: ?

    ### Active Plugins (41) ###

    Advanced Access Manager: by Vasyl Martyniuk <[email protected]> – 6.4.2
    AliDropship Woo Plugin: by Vitaly Kukin & Yaroslav Nevskiy & Pavel Shishkin & Denis Zharov – 1.6.5
    ATUM Inventory Management for WooCommerce: by Stock Management Labs? – 1.6.10
    CMB2: by CMB2 team – 2.7.0
    Easy Auto SKU Generator for WooCommerce: by Dan Zakirov – 0.9.9 – Not tested with the active version of WooCommerce
    Enable Media Replace: by ShortPixel – 3.3.11
    External Media without Import: by Zhixiang Zhu – 1.1.2
    Facebook for WooCommerce: by Facebook – 1.10.2
    Health Check & Troubleshooting: by The www.ads-software.com community – 1.4.2
    Improved Product Options for WooCommerce: by 7VX LLC
    USA CA – 4.9.5 – Not tested with the active version of WooCommerce

    Jetpack by WordPress.com: by Automattic – 8.3
    WPBakery Page Builder: by Michael M – WPBakery.com – 6.1
    MC4WP: Mailchimp for WordPress: by ibericode – 4.7.5
    Nextend Social Login: by Nextendweb – 3.0.22
    Post Expirator: by Aaron Axelsen – 2.4.0.1
    Slider Revolution: by ThemePunch – 6.1.8
    WooCommerce PDF Invoice & Packing Slip Generator: by RedefiningTheWeb – 1.3.0 – Not tested with the active version of WooCommerce
    Rank Math SEO: by Rank Math – 1.0.41.2
    SEO for WooCommerce: by Rank Math – 1.0.0 – Not tested with the active version of WooCommerce
    TinyMCE Advanced: by Andrew Ozz – 5.3.0
    Urna Core: by Team Thembay – 1.1.6
    WooCommerce Dynamic Pricing & Discounts with AI: by RedefiningTheWeb – 1.4.2 – Not tested with the active version of WooCommerce
    Notification for WooCommerce: by Andy Ha (villatheme.com) – 1.2.3.4
    Photo Reviews for WooCommerce: by VillaTheme – 1.1.3.3
    WooCommerce Bulk Editor: by realmag777 – 2.0.5.1 – Not tested with the active version of WooCommerce
    Google Ads for WooCommerce: by Kliken – 1.0.4 – Not tested with the active version of WooCommerce
    WooCommerce Google Analytics Integration: by WooCommerce – 1.4.20
    WooCommerce Measurement Price Calculator: by SkyVerge – 3.17.3
    WooCommerce Min/Max Quantities: by WooCommerce – 2.4.15
    WOOF – WooCommerce Products Filter: by realmag777 – 2.2.3 – Not tested with the active version of WooCommerce
    Shipping by City for BETRS: by Bolder Elements – 1.1 – Not tested with the active version of WooCommerce
    WooCommerce Table Rate Shipping: by Bolder Elements – 4.2 – Not tested with the active version of WooCommerce
    WooCommerce: by Automattic – 4.0.1
    WordPress WhatsApp Support: by WeCreativez – 1.9.1.1
    WP File Manager: by mndpsingh287 – 5.7
    WP Rocket: by WP Media – 3.5.0.4
    YITH WooCommerce Brands Add-on: by YITH – 1.3.12
    YITH WooCommerce Compare: by YITH – 2.3.20
    YITH WooCommerce Frequently Bought Together: by YITH – 1.3.0
    YITH WooCommerce Questions and Answers: by YITH – 1.2.4
    YITH WooCommerce Wishlist: by YITH – 3.0.9

    ### Inactive Plugins (4) ###

    iThemes Security: by iThemes – 7.6.1
    Official Facebook Pixel: by Facebook – 2.0.1
    Plugins Garbage Collector: by Vladimir Garagulya – 0.10.4
    WordPress Users & WooCommerce Customers Import Export(BASIC): by WebToffee – 1.4.0

    ### Dropin Plugins (1) ###

    advanced-cache.php: advanced-cache.php

    ### Must Use Plugins (1) ###

    Health Check Troubleshooting Mode: by – 1.7.0

    ### Settings ###

    API Enabled: ?
    Force SSL: ?
    Currency: QAR (?.?)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    price_calculator (price_calculator)
    simple (simple)
    variable (variable)
    variation (variation)

    Taxonomies: Product Visibility: exclude_from_catalog (exclude_from_catalog)
    exclude_from_search (exclude_from_search)
    exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)

    Connected to WooCommerce.com: –

    ### WC Pages ###

    Shop base: #10 – /shop/
    Cart: #11 – /cart/
    Checkout: #12 – /checkout/
    My account: #165 – /my-account/
    Terms and conditions: #159 – /terms-and-conditions/

    ### Theme ###

    Name: Urna Child
    Version: 1.0
    Author URL: https://thembay.com/
    Child Theme: ?
    Parent Theme Name: Urna
    Parent Theme Version: 1.1.2
    Parent Theme Author URL: https://thembay.com
    WooCommerce Support: ?

    ### Templates ###

    Overrides: urna/woocommerce/cart/cart.php
    urna/woocommerce/cart/cross-sells.php
    urna/woocommerce/cart/mini-cart.php
    urna/woocommerce/checkout/form-checkout.php
    urna/woocommerce/content-product.php
    urna/woocommerce/content-product_cat.php
    urna/woocommerce/content-single-product.php
    urna/woocommerce/content-widget-product.php
    urna-child/woocommerce/emails/admin-new-order.php
    urna-child/woocommerce/emails/customer-invoice.php version 2.5.0 is out of date. The core version is 3.7.0
    urna-child/woocommerce/emails/customer-new-account.php version 1.6.4 is out of date. The core version is 3.7.0
    urna-child/woocommerce/emails/customer-note.php version 2.5.0 is out of date. The core version is 3.7.0
    urna-child/woocommerce/emails/customer-on-hold-order.php
    urna-child/woocommerce/emails/customer-reset-password.php version 2.0.0 is out of date. The core version is 4.0.0
    urna-child/woocommerce/emails/email-addresses.php version 3.0.0 is out of date. The core version is 3.9.0
    urna-child/woocommerce/emails/email-customer-details.php
    urna-child/woocommerce/emails/email-footer.php version 2.3.0 is out of date. The core version is 3.7.0
    urna-child/woocommerce/emails/email-header.php version 2.4.0 is out of date. The core version is 4.0.0
    urna-child/woocommerce/emails/email-order-details.php version 3.0.0 is out of date. The core version is 3.7.0
    urna-child/woocommerce/emails/email-order-items.php version 3.0.0 is out of date. The core version is 3.7.0
    urna-child/woocommerce/emails/email-styles.php version 2.3.0 is out of date. The core version is 4.0.0
    urna/woocommerce/global/breadcrumb.php
    urna/woocommerce/global/form-login.php
    urna/woocommerce/global/wrapper-end.php
    urna/woocommerce/global/wrapper-start.php
    urna/woocommerce/loop/add-to-cart.php
    urna/woocommerce/loop/loop-end.php
    urna/woocommerce/loop/loop-start.php
    urna/woocommerce/loop/orderby.php
    urna/woocommerce/loop/pagination.php
    urna/woocommerce/loop/rating.php
    urna/woocommerce/myaccount/form-login.php
    urna/woocommerce/single-product/product-image.php
    urna/woocommerce/single-product/rating.php
    urna/woocommerce/single-product/related.php
    urna/woocommerce/single-product/tabs/additional-information.php
    urna/woocommerce/single-product/tabs/description.php
    urna/woocommerce/single-product/tabs/tabs.php
    urna/woocommerce/single-product/up-sells.php

    Outdated Templates: ?

    Learn how to update

    ### Action Scheduler ###

    Complete: 1,738
    Oldest: 2020-03-02 13:38:48 +0000
    Newest: 2020-04-02 13:03:30 +0000

    Failed: 19
    Oldest: 2020-02-12 11:14:53 +0000
    Newest: 2020-02-17 17:04:25 +0000

    Pending: 2
    Oldest: 2020-04-02 23:00:00 +0000
    Newest: 2020-04-03 00:01:02 +0000

    `

    AJ a11n

    (@amandasjackson)

    Hi @rafilathif

    Thank you for providing the System Status Report.

    As mentioned there seems to be an error being thrown due something happening within the FaceBook plugin with your product prices and taxes.

    The FaceBook extension is supported by its developer directly. You can create a ticket that will go directly to them and they’ll be able to help you further. Please navigate to ?https://woocommerce.com/my-account/create-a-ticket/?form=ticket and select the FaceBook extension in the **I need help with** dropdown:


    Link to image: https://cld.wthms.co/6NYfit

    If you don’t see all your purchased extensions in the list (it is limited to 16 extensions at the moment), please use the Search box to locate it.

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Your Site is Experiencing a Technical Issue’ is closed to new replies.