Your update served ad to all users, not just administrators

Hi @authentico,

I hope this message finds you well.

Thank you for contacting us regarding the issue you are facing. We have successfully resolved the issue. You can now update the plugin to the latest version. You can close the notice from any page, and then you won’t see it again.

Thank you for your patience and understanding.

Thanks and regards,
Support Team – WPExperts

Agree with Authentico, this invasive advert was deployed terribly. I understand you wish to promote your new features, and indeed the new feature looks interesting and useful when you enable functionality for the Mobile App to handle multiple domains. That said you destroyed confidence in your Plugin with the ill advised rollout of the undismissable advert, and the fact it was appearing everywhere. We were even seeing this appear above our MainWP Dashboard.

We were also so frustrated by the tone, quality and delivery of the advert that we began searching for a new SMTP plugin. I’m pleased you have patched the issue but even that wasn’t immediately apparent as I’d given up dismissing the advert knowing it was pointless in the initial release.

Many of us are happy to support plugin developers and appreciate your hard work over many years, so please consider how you promote new developments in future. Might I suggest if you are looking to raise a good level of capital quickly that you think about offering a lifetime deal either directly or through someone like AppSumo. I’m sure plenty of us would be interested in that sort of offer even if it only goes out for a limted period of time.

If you look at the Astra Theme as a prime example, they have by way of offering a lifetime deal very early on in their rollout been able to raise plenty of Capital early on – allowing them to grow and improve their products and focus on quality – rocketing them to the number one Theme in existence.

Hi @authentico @benzin147

Thanks for your comment and feedback. We sincerely apologize for the inconvenience and frustration caused by the Mobile app notice. Our intention was to display it in the whole dashboard so that everyone, even those who are just updating the plugin, can view the news of the new Mobile app for POST SMTP that we have introduced. But we admit that it was a mistake on our part to make it so, and due to the dismiss option malfunction, it became the cause of frustration for our users. We have learned from this experience, and we will not repeat it in the future.

We appreciate your understanding and support for our plugin. We are glad that you find the new mobile app interesting and useful. We are working hard to improve our plugin and add more functionality and features for our users. We are also open to suggestions and requests from our users, so please feel free to share your ideas with us.

Also, @benzin147 as you have mentioned that you are a MainWP user, we have some good news for you. For the past few months, we have been working with the MainWP team to add support for the POST SMTP plugin so that our users can manage SMTP on multiple sites from a single MainWP dashboard and can view and manage the logs of all sites from the parent site. We are all done and waiting for the wp.org team to publish the POST SMTP extension for MainWP.

Thank you again for your comment and your patience. We hope you will continue to use and enjoy our plugin. If you have any questions or issues, please do not hesitate to contact us. We are always happy to help.

Thanks!

• This reply was modified 1 year, 4 months ago by Saad Iqbal.

Hi Saad,

Thanks for the reply, and for the information about MainWP integration. I’m very pleased to hear about this as we are long time users of MainWP so this willbe a great addition to the toolset. Many thanks.