Your website needs to be publicly accessible to use Jetpack

  • Resolved robbarron1

    (@robbarron1)


    9 years, 3 months ago

    Hi there

    I know this has been asked (and answered!) a million times already but none of the solutions seem to work for me.

    Every time I try and Activate Jetpack now I get the “Your website needs to be publicly accessible to use Jetpack: site_inaccessible” error.

    I had Jetpack up and running fine for a while, and the visitor Stats were particularly useful to me… until they just stopped working. Whatever I try, I can’t get it up and running again.

    https://www.surreygreenlanetours.co.uk/

    Any help would be very much appreciated!

    Thanks, Rob.

    https://www.ads-software.com/plugins/jetpack/

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Brandon Kraft

    (@kraftbj)

    Code Wrangler

    Howdy!

    Jetpack uses your site’s xmlrpc.php file to communicate, so if that file isn’t accessible or not responding as expected, Jetpack won’t be able to work as intended. In your case, instead of working as expected, your https://www.surreygreenlanetours.co.uk/xmlrpc.php returns an error.

    In most cases, something like that suggests that your hosting provider isn’t allowing access your xmlrpc.php file. Can you check with them?

    Cheers!

    Thread Starter robbarron1

    (@robbarron1)

    Hi Brandon

    Thanks for the response – already had a query “pending” with my host who’ve now come back and said yes, they do block the xmlrpc.php file for security reasons which I assumed was the case.

    I’d already installed the rename xmlrpc plugin and renamed the file etc but with no luck. The odd thing is, I have another blog site, https://www.transenduro.co.uk, hosted with the same hosting company (although on a different package) on the same type of server and it runs Jetpack absolutely fine. It does have the rename xmlrpc plugin “fix” on it also but is working ok.

    Anything else I could try?

    Thanks, Rob

Viewing 2 replies - 1 through 2 (of 2 total)
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