• Resolved olikanagold77

    (@olikanagold77)


    Hi everyone.

    Thanks for helping me. When jetpack is activated this youtube video is not showing properly… I’ve tried adding code but it does not work. Any thought would be welcome. Thanks.

    The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Support Animesh Gaurav (a11n)

    (@bizanimesh)

    Hello there – I see the Jetpack is currently enabled on your site, and the video is also working well. Could you please confirm if you are still seeing the issue?

    Thread Starter olikanagold77

    (@olikanagold77)

    Thanks for your answer. The problem is not the video itself; The problem is the blanc space under the video when larges screens.

    Thread Starter olikanagold77

    (@olikanagold77)

    here is the problem ??

    Plugin Support Animesh Gaurav (a11n)

    (@bizanimesh)

    Hi there – the file that you shared in the last reply is not accessible, could you please make it public so that we can check it?

    Also I was testing the video on screen size 1344px x 294px, and I don’t see the black space there. May I know what is screen size on which you are testing?

    Thread Starter olikanagold77

    (@olikanagold77)

    Excuse me. The link is now public. Is not black space is white when the screen is bigger. Thanks a lot for your help and sorry for the late reply.

    Plugin Support Animesh Gaurav (a11n)

    (@bizanimesh)

    Hello there – I again checked the screen sizes 1344px and 1500px as well, but I don’t see issues in any of the two above screen sizes.

    I noticed in the above screenshot that you are checking the page after logging into your WP Admin dashboard. Could you please try rechecking the page as a site visitor without logging into the WP Admin dashboard?

    If possible, I’d recommend checking from a different browser from the normal one where you work daily.

    Thread Starter olikanagold77

    (@olikanagold77)

    Yes I see the same issue even with other computers. It has to be large screen, very large screen only. More than 1500px. Thanks for your help.

    Plugin Support Animesh Gaurav (a11n)

    (@bizanimesh)

    Hello there – I saw the gap on 1800px, and I see entry-content-asset videofit CSS might be creating an issue here. It appears you are using the Kadence WP theme. Could you please contact the Kadence WP theme support once and check if they can help with Custom CSS because Custom CSS support falls outside the scope for us but theme provider can help with this.

    Thread Starter olikanagold77

    (@olikanagold77)

    Thank you so much sir, I will contact them.

Viewing 9 replies - 1 through 9 (of 9 total)
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