Hello Heather,
Thank you for reaching out about the issue with embedded YouTube videos not displaying on iPhones. I’ve investigated the problem and have some information for you.
Embedded videos from youtube are not showing up in iPhones in both Chrome and Safari browsers, in the Spiel theme. What can be causing this and what can I do about it? You can see in this post: https://mustbringsnacks.com/2024/04/30/a-day-in-canyonlands-national-park/ About 3/4 down the page, there are three embedded youtube videos that are just showing a blank white spaces in iPhones.
I’ve checked your post on different devices and browsers, and I can confirm that the YouTube videos are displaying correctly on both Android (Chrome) and iOS (Safari) devices. Here are the results of my tests:
- Chrome Browser on Google Pixel 7: Videos are visible and functioning, screenshot.
- Safari Browser on iPhone 15: Videos are also visible and functioning, screenshot.
Given this information, it seems that the issue might be specific to certain device configurations or temporary glitches. Here are some steps you can take to troubleshoot:
- Clear browser cache: Advise your readers to clear their browser cache and cookies, then reload the page.
- Check for updates: Ensure that both the browser and iOS are up to date on the affected devices.
- Test in different network conditions: The videos might not load properly on slow connections. Try viewing the page on a strong Wi-Fi connection.
If you or your readers are still experiencing issues after trying these steps, please let me know. It would be helpful if you could provide:
- The specific iOS version and browser version where the problem occurs
- A screenshot of the blank space where the videos should appear
Is there anything else you’d like me to clarify or assist with regarding this issue?
