• Resolved koopie

    (@koopie)


    The youtube slide shows perfect the short video message, but when the slide show starts again just a white screen ?? during the time of the video

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Menno Luitjes

    (@mennolui)

    Hey,

    Thanks for reporting this issue. For me the video slides work fine, so please send as much information as you can. Hopefully I can find what is wrong.

    Could you at least send me the link to your display that shows this slideshow, and your browser including its version, and your operating system including its version?

    Menno

    Plugin Author Menno Luitjes

    (@mennolui)

    @koopie could you send me more info about your problem so I can help?

    wp_hela

    (@wp_hela)

    Same problem here … video only runs once (sometimes more often but eventually it stops playing) on FireFox, Chrome, IE AND Chromium on a Raspberry Pi – which hurts, because that was the prime purpose using the plugin ??

    Afterwards only white screen is shown.

    However, it seems to work in the display preview mode (no fullscreen), when you are logged in. So I thougt it might have to do with the W3 Total Cache plugin, which isn’T active when I’m logged in.

    Switching off JS minify doesn’t help ??

    OK, we are getting closer … after deactivating the cache plugin the video (together with the other slides) is still playing. hmmm … have to check if I can switch of the cache for certain pages (the display pages)???

    Maybe it’s a problem of the video itself https://youtu.be/OZErDSj6sHs because on the slide edit page where you can see a preview of the video I get the (german) message saying something like:

    “This video contains content of Universal Pictures (ZEFR). It is only allowed to be played on certain websites or in certain applications. Watch on Youtube.” The last sentence is a link.

    br
    Heinz

    • This reply was modified 7 years ago by wp_hela.
    Plugin Author Menno Luitjes

    (@mennolui)

    Hi Heinz,

    Thanks for troubleshooting! I’ve found the problem, the video slide indeed does not work well with caching. I’ll fix this in an upcoming release.

    For now: can you confirm all works well with W3TC deactivated?

    If so, you can try activating W3TC but with this new line added under Performance > Page Cache > Never cache the following pages:
    /foyer/*

    Menno

    Plugin Author Menno Luitjes

    (@mennolui)

    @wp_hela, @koopie, fixed in version 1.5.1. Please update the plugin and let me know if it works for you.

    On a side note: Please keep the W3TC setting proposed earlier, to make sure your displays always show the latest version of your slideshows.

Viewing 5 replies - 1 through 5 (of 5 total)
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