ZAR not working with Stripe
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Hi,
my site is located in Italy.
My customers from South Africa cannot order with the currency set to ZAR (Aelia Currency Switcher plugin) and Stripe.
I called Stripe and they told me it depends on Woocommerce.
All other currencies work fine.Any hint?
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Hi there!
Interestingly, this is not something I could replicate on my own test site with ZAR as the store base currency:
Link to image: https://d.pr/i/BLN3Aa
Link to image: https://d.pr/i/LKOC8A—
If you temporarily disable
Aelia Foundation Classes for WooCommerce: by Aelia – 2.1.3.210128and attempt to checkout with ZAR as the store base currency, do you still see the same error?@aashik Aelia here. We’re long term collaborators of WooCommerce, authors of the first multi-currency solution for that platform (released back in 2013, when WooCommerce was still at version 1.6x), which is also listed as one of the recommended multi-currency solutions on the official WooCommerce site. Due to that, we feel that we’re qualified to take part in the conversation, and see if we can help getting to the bottom of the issue.
The role of the Aelia Currency Switcher
I just would like to confirm that our plugins don’t take part into the payment process and don’t perform any operation that could possibly affect transactions. As the customer said:On my site I have 36 main currencies plus the base currency in euro.
I have not tested them all yet, but many of them work fine.Our solution treats all the currencies the exact same way. There isn’t a reason why it should work with one currency and fail with another.
Our Currency Switcher has been working with Stripe for years. We have thousands of customers who run our multi-currency solution with that payment processor, using different currencies. We never encountered any compatibility issue with that payment processor.
Our test results
We prepared two test sites, as follows:- WooCommerce 4.9 and 5.0 (base currency: EUR)
- Aelia Currency Switcher 4.9.14.210215 (enabled currencies: CAD, EUR, USD, AUD, GBP, ZAR)
- Stripe 4.8.0
- Storefront 3.5.0
We tried to place an order in each currency, on both sites, paying with Stripe Credit Card. All orders went through as expected, no error was returned by any of the elements involved. The Stripe dashboard also shows the correct transactions.
As it stands, the root cause of the issue is still unknown. There’s no evidence that our Currency Switcher is the actual cause. In fact, there’s no information about the issue at all. If you can prepare a test site with the same setup, you should be able to see if the transactions go through or, if they don’t, you should get a log file from Stripe that can tell you what error is returned.
Further notes
The fact that ZAR payments via Stripe work correctly with the Aelia Currency Switcher disabled is not proof that the plugin itself is the cause, although this seems to be a widespread misconception, even among support agents. That test merely indicates that the failing element is affected by the presence of the one that was disabled, but it doesn’t prove which one would have to be fixed.In our 7+ years dealing with multi-currency sites, we came across many instances where an element worked with our Currency Switcher disabled, and failed when our solution was enabled, yet the root causes turned out to be a flaw in failing element. Our plugin, which originally took the blame, just happened to expose the flaw.
Stopping an investigation because “the site works with a plugin disabled”, or “it works with a single currency” are hardly a good way to address an issue. We would have expected the troubleshooting process to involve reviewing the Stripe log for the failed transactions and see what error is returned by Stripe service, like we did in our tests (which, incidentally, didn’t show any issue). Instead, it seems that the effort went into trying to shift the responsibility to our Currency Switcher (not to mention an attempt to sell another solution). That didn’t help the customer, who is not happy about the result so far.
Please keep in mind that you can always contact us directly, at any time, if you have any questions about our solutions. Many WooCommerce Support Agents know us by know, and they are aware that we’re always ready to work together on any issue that might involve any of our products. That’s a far more effective approach, which we would recommend in the future.
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