zendesk chat conflict

  • Resolved wesley102

    (@wesley102)


    6 years, 7 months ago

    Hello,
    Im trying use your plugin and zendesk chat on my site, but when mobile menu is activated zendesk window disappears.

    I’ve tried display type “Menu Over Content” and “Menu Push Content”, still not working.

    Can you help me?

    Best regards

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author Rui Guerreiro

    (@takanakui)

    Hi @wesley102,

    The slideout Push content animation can create some issues with fixed elements, but the Slideout Over Content shouldn’t cause any issue.

    You can see currently the Storefront Footer menu is showing fine so no issues with fixed elements at the moment.

    can you double check all the zendesk to be sure that everything is on? or turn off the WP Mobile Menu and see if the Zendesk shows?

    Thread Starter wesley102

    (@wesley102)

    When turn off the WP Mobile Menu Zendesk shows fine

    Plugin Author Rui Guerreiro

    (@takanakui)

    Ok. I can see it now and was able to identify the zendesk element,

    Add the code below to the Sticky HTML Elements option in the General options tab.

    .zopim

    Here is some documentation
    Sticky HTML Element Documentation

    After this clear the browser cache and test again.

    Thread Starter wesley102

    (@wesley102)

    Zendesk still gone when activating the plugin

    Plugin Author Rui Guerreiro

    (@takanakui)

    can you enable it temporarily so I can check it?

    You have some javascript errors in the console coming from the Flexslider, it’s important to fix them.

    Javascript errors

    If you prefer we can continue the conversation with email it’s easier for me to get the notification of the email, just send me an email to [support AT wpmobilemenu DOT com]

    Thanks

    Plugin Author Rui Guerreiro

    (@takanakui)

    Will close the topic for now, if it’s necessary further help we can reopen it.

Viewing 6 replies - 1 through 6 (of 6 total)
  • The topic ‘zendesk chat conflict’ is closed to new replies.