Zero contact

  • Resolved Rayvenhaus

    (@rayvenhaus)


    7 years, 10 months ago

    I hate to have to do this but I don’t see any recourse. I have tried, over the past few weeks, to get in touch with the authors of this plug, which I think is a great plugin, concerning my account on their website where my “Pro” dashboard is supposed to reside. It’s a simple password issue but their system is not sending the reset email to my account (I’ve tried 4 times and have checked the trash and spam folders every day) and I’ve even used the “Contact US” portion of the plugin to send a direct email to them. All with zero response.

    If I don’t get some kind of response I’ll remove this plugin and use one of the others.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Vova Feldman

    (@svovaf)

    Hi @rayvenhaus, it might be related to spam filtering issue. Could you please email me directly to [vova AT rating-widget DOT com] and I’ll try to find your ticket based on your email. Please respond here after you send the email so I can verify I got it.

    • This reply was modified 7 years, 10 months ago by Vova Feldman.
    Thread Starter Rayvenhaus

    (@rayvenhaus)

    I have written to you as requested using the email address, steven AT stevensheeley DOT com, associated with my account.

    Thread Starter Rayvenhaus

    (@rayvenhaus)

    They responded and notified me that my email address had been blacklisted and provided the link I needed to get my password reset.

Viewing 3 replies - 1 through 3 (of 3 total)
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