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Resolved

(@bellemode)

ZIP Code does not match the selected state error has been happening for some zip codes. It’s been an intermittent issue that I thought was user error because I was unable to replicate it, but today with a customer from Oak Island, NC 28465 I was. I checked the address and the zip code is correct in both the shipping, billing, and payment options.

It seems to be some sort of caching issue. I have cleared dynamic cache on the server side, told Hummingbird not to store cache for checkout, cart, myaccount. When a customer has reached out with the issue I was able to get the order to go through with their information either by clearing the cache/browser history and then opening a private window or trying different browsers. I cannot get the issue to replacate in sandbox mode.

I desperate to fix this. Sales are going down. Help.

WordPress Environment

WordPress address (URL): https://cordialorganics.com
Site address (URL): https://cordialorganics.com
WC Version: 7.3.0
REST API Version: ?</img> 7.3.0
WC Blocks Version: ?</img> 9.4.1
Action Scheduler Version: ?</img> 3.4.0
Log Directory Writable: ?</img>
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WP Multisite: –
WP Memory Limit: 768 MB
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External object cache: –

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PHP Post Max Size: 256 MB
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OpenSSL/1.1.1q-fips

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Generated at: 2023-01-26 08:25:17 -08:00
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The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

Igor H

(@ihereira)

1 year, 10 months ago

Hi,

Thanks for the info.

Can you share a copy of any fatal error log found under WooCommerce > System Status > Logs (if any), please?

ZIP Code does not match the selected state error has been happening for some zip codes

Can you provide a screenshot of the issue on your end? For screenshots, you can send them via https://snipboard.io.

Thanks.

Thread Starter

bellemode

(@bellemode)

1 year, 10 months ago

Thread Starter

bellemode

(@bellemode)

1 year, 10 months ago

Hello @ihereira

I’m happy to report that I was finally able to replace the error in sandbox mode. Here’s the error log and some screenshots. Thank you so much for looking into this for me.

01-27-2023 @ 14:20:13 - Request
 Request
method:
uri: listLocations
user-agent: WooCommerce-Square/3.4.2 (WooCommerce/7.3.0; WordPress/6.1.1)
headers: Array
(
)
body:
duration: 0.42379s

01-27-2023 @ 14:20:13 - Response
 Response
code: 200
message:
headers: Array
(
    [0] => HTTP/2 200
    [date] => Fri, 27 Jan 2023 22:20:13 GMT
    [content-type] => application/json
    [content-length] => 387
    [frame-options] => DENY
    [x-frame-options] => DENY
    [x-content-type-options] => nosniff
    [x-xss-protection] => 1; mode=block
    [square-version] => 2022-05-12
    [squareup--connect--v2--common--versionmetadata-bin] => CgoyMDIyLTA1LTEy
    [vary] => Accept-Encoding, User-Agent
    [content-encoding] => gzip
    [x-sq-dc] => sjc2b
    [x-sq-region] => sjc2b
    [strict-transport-security] => max-age=631152000; includeSubDomains; preload
)
body: {
    "locations": [
        {
            "id": "L7R3X3DHX9Z8T",
            "name": "Staging 7 -Sandbox",
            "address": {
                "address_line_1": "1600 Pennsylvania Ave NW",
                "locality": "Washington",
                "administrative_district_level_1": "DC",
                "postal_code": "20500",
                "country": "US"
            },
            "timezone": "UTC",
            "capabilities": [
                "CREDIT_CARD_PROCESSING",
                "AUTOMATIC_TRANSFERS"
            ],
            "status": "ACTIVE",
            "created_at": "2023-01-27T22:01:02.939Z",
            "merchant_id": "ML85W16JR7SYR",
            "country": "US",
            "language_code": "en-US",
            "currency": "USD",
            "business_name": "Staging 7 -Sandbox",
            "type": "PHYSICAL",
            "business_hours": {},
            "mcc": "7299"
        }
    ]
}

https://snipboard.io/QDj206.jpg

https://snipboard.io/fDU2LR.jpg

Plugin Support

Shaun Kuschel a11n

(@shaunkuschel)

Automattic Happiness Engineer

1 year, 10 months ago

Hey @bellemode!

Thanks for providing that update and additional info. I added it to your open ticket and sent a reply there.

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘ZIP Code does not match the selected state error only for some zip codes’ is closed to new replies.

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