ZIP code shipping DOESN’T WORKS!

Hi @dharma23

I understand you are having some difficulty with configuring your shipping zones for zipcode based shipping.

It isn’t immediately clear what your exact configuration looks like (regions, actual zip code/s etc.) so to better help you further, please provide us with some screenshots of your shipping zone/s as well as the method you have set up so we can see what the zipcodes look like.

You can use the free https://snipboard.io tool to share your screenshots.

Additionally, please include your status report found under “WooCommerce > Status” page so we can get the bigger picture of your overall setup and see if there are other plugins (shipping-specific_, that may tie into the issue.

Cheers!

This is my Woocommerce status:

### WordPress Environment ###

WordPress address (URL): https://www.ipnosibeachwear.com
Site address (URL): https://www.ipnosibeachwear.com
WC Version: 6.8.0
REST API Version: ? 6.8.0
WC Blocks Version: ? 8.0.0
Action Scheduler Version: ? 3.4.0
Log Directory Writable: ?
WP Version: 6.0.1
WP Multisite: –
WP Memory Limit: 1 GB
WP Debug Mode: –
WP Cron: –
Language: it_IT
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 8.1.7
PHP Post Max Size: 8 MB
PHP Time Limit: 180
PHP Max Input Vars: 1000
cURL Version: 7.84.0
OpenSSL/1.1.1q

SUHOSIN Installed: –
MySQL Version: 5.7.38-log
Max Upload Size: 2 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 6.8.0
WC Database Prefix: hNmClsT9_
Dimensione totale database: 15.12MB
Dimensione dati database: 11.42MB
Dimensione indice database: 3.70MB
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hNmClsT9_woocommerce_shipping_zones: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
hNmClsT9_woocommerce_shipping_zone_locations: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
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### Post Type Counts ###

attachment: 365
customize_changeset: 2
mc4wp-form: 1
nav_menu_item: 135
page: 49
post: 4
product: 73
product_variation: 35
revision: 106
shop_coupon: 2
shop_order: 9
ts_footer_block: 17
ts_portfolio: 10
ts_team: 2
ts_testimonial: 5
wp_global_styles: 1
wpforms: 2

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (17) ###

Template Library and Redux Framework: by Extendify – 4.3.16
Easy Table of Contents: by Magazine3 – 2.0.31.1
WPBakery Page Builder: by Michael M - WPBakery.com – 6.9.0
Loco Translate: by Tim Whitlock – 2.6.2
MC4WP: Mailchimp for WordPress: by ibericode – 4.8.7
One Click Demo Import: by OCDI – 3.1.2
Slider Revolution: by ThemePunch – 6.5.25
ThemeSky: by ThemeSky Team – 1.2.0
Trustpilot-reviews: by Trustpilot – 2.5.914
Checkout Field Editor for WooCommerce (Pro): by ThemeHigh – 3.3.0
WooCommerce Payments: by Automattic – 4.5.1
WooCommerce PayPal Payments: by WooCommerce – 1.9.2
WooCommerce: by Automattic – 6.8.0
WP Mail SMTP: by WPForms – 3.5.1
WPForms Lite: by WPForms – 1.7.5.5
YITH WooCommerce Compare: by YITH – 2.17.0
YITH WooCommerce Wishlist: by YITH – 3.12.0

### Inactive Plugins (0) ###

### Settings ###

API Enabled: –
Force SSL: –
Currency: EUR (€)
Currency Position: left
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: ?

### WC Pages ###

Shop base: #51 - /shop/
Carrello: #52 - /carrello/
Pagamento: #53 - /checkout/
Il mio account: ? La pagina non contiene lo shortcode [woocommerce_my_account].
Termini e condizioni: #17037 - /termini-e-condizioni/

### Theme ###

Name: MyMedi Child
Version: 1.0.0
Author URL: https://theme-sky.com/
Child Theme: ?
Parent Theme Name: MyMedi
Parent Theme Version: 1.3.2
Parent Theme Author URL: https://theme-sky.com/
WooCommerce Support: ?

### Templates ###

Overrides: mymedi/woocommerce/archive-product.php
mymedi/woocommerce/content-product-cat.php
mymedi/woocommerce/content-product.php
mymedi/woocommerce/content-widget-product.php
mymedi/woocommerce/loop/add-to-cart.php
mymedi/woocommerce/loop/loop-end.php
mymedi/woocommerce/loop/loop-start.php
mymedi/woocommerce/loop/orderby.php
mymedi/woocommerce/loop/rating.php
mymedi/woocommerce/single-product/add-to-cart/variable.php
mymedi/woocommerce/single-product/rating.php
mymedi/woocommerce/single-product/tabs/description.php
mymedi/woocommerce/single-product/tabs/tabs.php
mymedi/woocommerce/single-product.php

### WooCommerce PayPal Payments ###

Onboarded: ?
Shop country code: IT
WooCommerce currency supported: ?
PayPal card processing available in country: ?
Pay Later messaging available in country: ?
Webhook status: –
Vault enabled: ?
Logging enabled: –
Reference Transactions: –
Used PayPal Checkout plugin: –

### Admin ###

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
experimental-product-tour
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
wc-pay-promotion
wc-pay-welcome-page
wc-pay-subscriptions-page

Disabled Features: minified-js
settings

Daily Cron: ? Next scheduled: 2022-08-10 10:21:21 +00:00
Options: ?
Notes: 52
Onboarding: completed

### WooCommerce Payments ###

Version: 4.5.1
Connected to WPCOM: Sì
Blog ID: 209437916
Account ID: acct_1LTLog2HB6OoNJtn

### Action Scheduler ###

Completato: 333
Oldest: 2022-07-25 10:27:42 +0000
Newest: 2022-08-10 10:18:05 +0000

In attesa: 8
Oldest: 2022-08-10 11:08:27 +0000
Newest: 2022-08-15 14:23:10 +0000

### Status report information ###

Generated at: 2022-08-10 11:07:58 +00:00

My Scenario:

ZONE A – Italy – 10 Euros
ZONE B – some zip codes in Italy – 6 Euros
ZONE C – other some zip codes in Italy – 16 Euros

https://snipboard.io/ocIOHx.jpg

Hi @dharma23

Thanks for providing that information.

I have worked through your checkout process and was able to generate the correct matching zone fees each time. Below are some examples.

https://snipboard.io/OhlbWZ.jpg
https://snipboard.io/gXwBTE.jpg

Can you please provide me with an exact zone/address that isn’t providing a rate?

Cheers!

Yes it works on the cart page, but not in the checkout page

I think the issue is related to the plugin Checkout Field Editor for Woocommerce (PRO) that overrides the original checkout and doesn’t refresh the page when changing zip code…

Hi @dharma23

Gotcha. Yes, that is indeed plausible.

One way to be sure is to temporarily disable that plugin to see if it makes a difference. If it is indeed the issue, you would need to reach out to the author of that plugin for further help, or alternatively, consider something like WooCommerce Checkout Field Editor.

Cheers!