Zip file download issue

  • Resolved haruns1995

    (@haruns1995)


    2 years, 9 months ago

    Hi,

    I have a website with downloadable goods.

    Here is the thing, I have thousands of already created ZIP files to upload to the website and I tried with few and tested a sale / download of the file.

    Here is the problem I encounter:

    When I try to download the file it says Invalid Link – Go to shop.

    BUT, when I create another test with fresh created ZIP folder I can download it without any issues.

    PROBLEM:

    If the file is old even few hours, I can’t download it, but if the file is freshly created and uploaded immediately, I can download it.

    How do I fix this so all the files can be downloaded even if ZIP file is older and not fresh created.

    It is really weird to me that if the file is an hour old and then uploaded, it says invalid link, while fresh ones are okay. They are all created the same, I tested this so far almost 50 times and every time the outcome is same (fresh file – okay; older file – invalid link).

    It appears to be some issue with ZIP file, but I can’t see what can change in an hour.

Viewing 4 replies - 1 through 4 (of 4 total)

  • Hello,

    Could you please share the following so we understand the setup of your site?

    System Status:?You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.

    Error log:?share a copy of the fatal error log found under WooCommerce > System Status > Logs (if available)

    Thread Starter haruns1995

    (@haruns1995)

    
### WordPress Environment ###

WordPress address (URL): https://logogather.com
Site address (URL): https://logogather.com
WC Version: 5.8.0
REST API Version: ? 5.8.0
WC Blocks Version: ? 5.9.1
Action Scheduler Version: ? 3.3.0
WC Admin Version: ? 2.7.2
Log Directory Writable: ?
WP Version: 5.9.1
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: ?
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: LiteSpeed
PHP Version: 7.4.26
PHP Post Max Size: 512 MB
PHP Time Limit: 120
PHP Max Input Vars: 5000
cURL Version: 7.71.0
OpenSSL/1.1.1d

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.5.12-MariaDB-cll-lve
Max Upload Size: 512 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

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WC Database Prefix: wp_
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### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (26) ###

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Yoast SEO: WooCommerce Structured Data Remover: by  – 0.1.0
All-in-One WP Migration: by ServMask – 7.53
Bdevs Element: by Nasir Uddin Mandal – 10.0.9
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ViktorFroberg
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YITH WooCommerce Ajax Product Filter: by YITH – 4.2.1
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### Settings ###

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: right_space
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #1585 - /shop/
Cart: ? Page does not contain the [woocommerce_cart] shortcode or the woocommerce/cart block.
Checkout: #1411 - /checkout-2/
My account: #15 - /my-account/
Terms and conditions: #2031 - /terms-conditions/

### Theme ###

Name: Markite Child
Version: 1.0.0
Author URL: https://themepure.net/wp/markite/
Child Theme: ?
Parent Theme Name: Markite
Parent Theme Version: 1.1.1
Parent Theme Author URL: https://themeforest.net/user/theme_pure
WooCommerce Support: ?

### Templates ###

Overrides: markite/woocommerce/archive-product.php
markite/woocommerce/cart/cart.php
markite/woocommerce/cart/mini-cart.php
markite/woocommerce/cart/proceed-to-checkout-button.php
markite/woocommerce/checkout/form-checkout.php
markite-child/woocommerce/content-product.php
markite-child/woocommerce/content-single-product.php
markite/woocommerce/global/quantity-input.php
markite/woocommerce/global/wrapper-end.php
markite/woocommerce/global/wrapper-start.php
markite/woocommerce/loop/add-to-cart.php
markite/woocommerce/loop/loop-end.php
markite/woocommerce/loop/loop-start.php
markite/woocommerce/loop/orderby.php
markite/woocommerce/loop/pagination.php
markite/woocommerce/loop/price.php
markite/woocommerce/loop/rating.php
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markite/woocommerce/single-product/add-to-cart/external.php
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markite/woocommerce/single-product/add-to-cart/variation-add-to-cart-button.php
markite/woocommerce/single-product/price.php
markite/woocommerce/single-product/product-image.php
markite/woocommerce/single-product/product-thumbnails.php
markite/woocommerce/single-product/related.php
markite/woocommerce/single-product/review-meta.php
markite/woocommerce/single-product/review-rating.php
markite/woocommerce/single-product/review.php
markite/woocommerce/single-product/tabs/additional-information.php
markite/woocommerce/single-product/tabs/description.php
markite/woocommerce/single-product/tabs/tabs.php
markite/woocommerce/single-product/title.php
markite/woocommerce/single-product-reviews.php
markite/woocommerce/single-product.php

### Action Scheduler ###

Complete: 344
Oldest: 2022-01-28 19:31:43 +0000
Newest: 2022-02-28 16:29:18 +0000

Pending: 7
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Newest: 2022-03-07 11:32:27 +0000

### Status report information ###

Generated at: 2022-02-28 16:49:56 +00:00

    When it comes to fatal error log, I don’t have a fatal error log for any of the dates in last 7 days. (Today I tested these sales again, but no fatal error).

    Mirko P.

    (@rainfallnixfig)

    Hi @haruns1995,

    Thanks for sharing your system status.

    Could you please provide also the following information?

    1) Have you tried changing the theme to Storefront and disabling all other plugins except WooCommerce? Does it work with this basic setup?

    2) Have you tried changing the file download method in WooCommerce > Settings > Products > Downloadable products?

    It is recommended to carefully check the Digital/Downloadable Product Handling documentation. If you have any questions after reading the guide do let us know.

    https://woocommerce.com/document/digital-downloadable-product-handling/

    You could also share screenshots of your settings so it will help us better understand the issue. Use https://snipboard.io for screenshots – please follow the instructions on that page, then paste the URL in this thread.

    We look forward to your response.

    Mirko P.

    (@rainfallnixfig)

    Hi there,

    It’s been a while since we last heard back from you. I’m going to mark this thread as resolved.

    Hopefully, the above information was helpful. If you have further questions, please feel free to open a new topic.

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘Zip file download issue’ is closed to new replies.