• Resolved dkexception

    (@dkexception)


    I have a 2 part backup file created almost an year ago in WPvivid plugin, now when i try to upload it, i get an error saying zip is not created by WPvivid plugin error. But the files are generated by the plugin itself, and there is a json file inside the zip file (i manually extracted the zip file to see the contents). What should i do now?

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  • Plugin Support nicholas2019

    (@nicholas2019)

    Hello,

    1. By default, WPvivid names its backup zip files as ‘yourdomain.com_wpvivid-xxxxxx.zip,’ making them easily recognizable as backups created by our plugin. However, please be aware that the plugin does not currently support the recognition of renamed backup files. If you’ve manually altered the zip file’s name, kindly revert it to its original format.
    2. If your source site had been whitelabeled, the backup zip file will bear the name ‘yourdomain_whitelabel-xxxxxx.zip,’ indicating it was generated by our plugin. In this scenario, it’s important to note that the target site must also be whitelabeled with the same brand name for the plugin to successfully identify and work with the backup zip file.
    3. If your backup consists of only two parts, it indicates that you selected the option ‘Merge all backup files into a single package when backup completes’ in WPvivid settings during backup creation. In this case, you can manually extract the backup parts and will receive the following zip packages:
    • wp core
    • wp content
    • plugins
    • themes
    • uploads
    • database

    Then, upload each of them individually to your site and perform separate restoration processes for each.

    Kind regards.

    Plugin Support nicholas2019

    (@nicholas2019)

    Hello,

    Since we haven’t received any response from you, we will proceed to mark the thread as resolved. However, please don’t hesitate to reach out to us if you require any further assistance.

    Have a nice day.

Viewing 2 replies - 1 through 2 (of 2 total)
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