Zoho Leads Overwrites Duplicate Records
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I have witnessed that if there is an existing Zoho CRM lead that if the identical form information is filled out and submitted, instead of creating a new lead, it OVERWRITES the previous existing lead! I’ve reached out to a Certified Zoho CRM Consultant for help and he in turn has roped in his Zoho CRM Support person for help.
Here are videos documenting this issue.Video 1
https://drive.google.com/file/d/1Q4rUyC-2V-mN5FZY7QjdxxpYUyF1Pl2X/view?usp=sharing
Video 2
https://drive.google.com/file/d/1JzGBtIBSNrsj099hFP5I8p-oLF5Uimto/view?usp=sharingThe Zoho CRM Support person would like to know what API method is used in your plugin and also if the plugin has a kind of parameter when using the API function, for example: “trigger duplicate check”.
We hope you can help us!
Thank you in advance for your assistance to make this plugin better!
The page I need help with: [log in to see the link]
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