007elt

Hi there,
I went through everything too before I contacted our host provider. It might have to do with modified security or firewall settings.
In my case, it turned out that I had used the recommended security settings given in Plesk and that had caused the conflict with Ultimate Member. Interestingly, I hadn’t had any problems with any other types of uploads using media.
Our host provider had suggested I look for “mod security” in the error logs and then send him the code messages. There were some errors with ModSecurity: multipart parsing error (whatever that is C;)
Anyway I rolled back the two recommended settings for in Plesk for WP-content folder and wp-includes folder and it did the trick…
Maybe there is a setting in your firewall preventing access?
Good luck!

Hello vdivya,
Thanks for getting back to me. As it turns out, the problem was in the Recommended WordPress Security Settings for the domain on our Plesk Dashboard. The recommended security setting for the ” wp content folder” and security for the “wp-includes folder” had to be “rolled back”.
Best regards,
Fran

• This reply was modified 6 years, 8 months ago by 007elt.

Hi …. I am having the same problem. We can’t upload profile images either. Everythng used to work like a charm. We get a forbidden message. I also followed the instructions to no avail. Any help for a novice would be appreciate. I’m a volunteer webmaster for a teacher’s site.
Thank you.

Hello,
I am having the same problem. We can no longer upload the profile images. It worked fine in the past. We changed nothing in the settings. I deactivated every other plugin and it still doesn’t work. I also checked the article and followed the instructions.
So far no luck.
Uploading other media to the site works fine. The only problem is with Ultimate Member. I checked the file permissions in Uploads and they are at 755 as are the file permissions for the Ultimate Member folder
Could this problem be caused by the latest UM update? Any help would be appreciated as I have no idea how to fix the problem.

Hi Jake,
I have the same problem. I haven’t found a good solution or plug in fix yet. I know it’s possible in some plugs in to change manage_options to ediT_pages in PHP i.e. See: https://www.ads-software.com/support/topic/how-to-allow-non-admins-editors-authors-to-use-certain-wordpress-plugins/
This worked fine with my WD Slider plug.

However, this didn’t work in my Event Manager plug. I am wondering if you found a good solution in the meantime.
Thanks,
Fran

Hi Caiman,
Thank you for your response. I know about the User Capabilities..but it doesn’t allow option for editor to adjust basic settings for emails, general setup.
In other plug ins I was able to allow plug in access to editors by changing roles from manage_options to edit_options in the php file… Didn’t find this in php files for Event manager so am not sure what custom code to use and where to insert it.. is it possible for you to send this info to me (if it’s not too much trouble)? Sorry, it would just make my life much easier. I have just purchased the pro version as we wanted to have more custom questions on the form. We are an English teacher’s organization in Germany and have about five events a year. I am not a professional webmaster..just doing this on a volunteer basis and teaching myself.
Thanks,
Frances

• This reply was modified 7 years, 11 months ago by 007elt.
• This reply was modified 7 years, 11 months ago by 007elt.

Dear Caimin,
Thanks for your quick response. The navigational list I was talking about was bread crumbs (sorry, didn’t know that was what they were called). Well, I disabled bread crumbs on my Evolve theme and the page looks okay. Of course, now I don’t have any bread crumbs on any pages! I guess this isn’t a tragedy, but if you have a tip on what I could check to correct wrong bread crumbs that would be great.
Thanks.