123reg

Hello Shaun.

I work here at 123-reg.

You should be able to add the WordPress App directly from your hosting control panel. I am not sure if you have seen the support material we have available or not yet? You may find the below helpful in doing this:

https://www.123-reg.co.uk/support/answers/Web-Hosting/123-apps/how-do-i-install-a-123-app-on-my-web-hosting-4197/

If you have tried following this and you are still experiencing difficulties you can send your details, such as domain name, over to [email protected] and I will be able to help you find out what is wrong and get it resolved ASAP.

Regards,
Nerys

Hello Sally,

I have checked your site and all does appear to be displaying correctly now, and I can see that this theme has uploaded to your hosted files. Are you still having any issues with this?

Regards,

Nerys

Hello,

My name is Nerys and I work for 123-reg.

I have seen that you have received some support from our support team for this issue. However if the issue is not resolved and you require further support for this, please update me and I will look further into this for you.

Regards,

Nerys