I don’t think I’m asking for too much! All I want is a plugin that works and offers minimal customer support.
I actually had a MUCH easier, better experience using Poptin’s pop-up plugin. There were no issues/glitches creating the pop-up (like there were when using Pop-up). Pop-up also lost my designs a few times, so I had to start from scratch 3 different times.
I hope you take this feedback as an opportunity to improve the plugin instead of trying to dismiss my negative experience. Best of luck!