1steve1

You’ve mentioned about Twitter twice now but you didn’t publish anything about this downtime on there.

What have your terms and conditions got to do with a review?

We’ve told you what you got wrong and have highlighted it for other potential users of your service.

You really are missing the point here and clearly aren’t going to improve how you do things. It’s a shame but good for other people to see at least.

You didn’t give any warning of the maintenance or information once it had happened. You also don’t seem to think that lying to your customers and making up excuses is a problem?

Just admit when you’ve got something wrong and take it as an opportunity to improve how you do things. Good customer service isn’t rocket science.

Your plugin is suitable for hobby use – for any other companies reading this, do not rely on Gourl as your primary payment gateway.

Your response to our email at the time was:
“Our Gateway for Bitcoin is currently under maintenance (upgrading hardware). It will be finished during today. Alternatively, you can use our Litecoin/Dash/BitcoinCash gateways which working now.”

I don’t understand how the BSV fork would cause a hardware problem with your BTC gateway or, if it did, why BCH would still work without any problem. It’s fairly clear that one of your responses is attempting to mislead us.

Whether planned or unplanned, your failure to communicate the downtime to your customers means that your service is only suitable for hobby use. Not fit for purpose for commercial use.