28jubilee

1. Yes, you contact support, we help you to find your password and guide you to download new key. New key should fix it. Unfortunately you didn’t send any test account which make us able to check everything directly on your page.

My website is what I’m getting a large part of my income from at the moment, so I’m not prepared to give anyone any login details for anything.

2. This is strange, but we’ll try to replicate such case in our gallery tests. Some more details of such problem will be really appreciated.

In the previous version of Robogallery all my galleries were in a drop down list and in each new gallery I selected a source that I wanted to import the style from. Now there are only 4 galleries in the drop down list in alphabetical order. I uninstalled and reinstalled the plugin and the key but still have the problem.

3.It’s could happening in the case if have old key version. Please make sure that you have gallery version 3.0.1 and key version 2.1

I already updated the key to 2.1 and gallery to 3.01. The problem with galleries having different styles did not change after I updated. All my plugins are set to auto-update.

4. We do right now additional tests to replicate this problem on gallery test location. Some additional information about this Yoast related problem will be really appreciated.

My galleries would not load at all and just displayed the loading icon. I uninstalled all my plugins and found that disabling Yoast allowed the galleries to load. I turned on and off every setting in Yoast but the problem is still there. This happens when I load galleries using the gallery URL. They seem to load ok when I use the shortcode. I have 170+ galleries so I’m not going to replace the gallery URL on each page with the shortcode.

Also, I paid for Pro but it doesn’t seem to be registered as pro any more.