2dawgs

Okay, I get how this works now. I’ll give it another look. Thanks, Wojtek!

With our plugin, you can show your customers the automatically and real-time calculated USPS shipping rates.

To generate a label on the USPS website you need to enter the data that is required for this process manually.

Yes, I gathered this, and I’m fine with entering the shipping label data manually to generate the label for now, as long as the shipping charges agree with what the customer was shown at checkout time. In this scenario, where would I find the necessary shipping label data? Is that included in the order information?

@jazeelmuhmd, we have a winner! the Simple Custom CSS and JS plugin is the perfect solution for me. Thank you, sir, much appreciated.

• This reply was modified 2 months, 3 weeks ago by 2dawgs.

Hi @jazeelmuhmd, thanks for your reply. Then what should I do when there is no “Customize” option in the Appearance sub-menu? I’m using WP v. 6.6.1 with the 2023/2024 themes. When I go to the Dashboard and hover over the “Appearance” menu, I then only see the options of “Themes” and “Editor”. There is no “Customize”.

(Sorry for not posting a screenshot… this forum doesn’t allow uploads and the two different image hosting services I tried don’t provide any way to insert an alt attribute, so I gave up on that.)

I could opt for the enqueue option, but I wanted to make sure that the “Customize” option has not been replaced by something else in the Dashboard.

• This reply was modified 2 months, 3 weeks ago by 2dawgs.

Okay, thanks, I’ll keep an eye out for the update and apply it as soon as I see it.

One last comment just so I can mark this issue resolved. Thanks again!

Okay, I finally got this fixed!!!

It turned out to be a file issue. The file URL in the product info was pointing to a file that for some reason did not exist in the file system.

I have no idea where that exact URL actually came from, but when I was creating the product, I populated the file URL field by uploading the downloadable product document to the media library, then used the “Choose file” button in the product settings to pick that file from there. When I looked this evening, the file name looked strange/unfamiliar… it was not the file name of the original file.

What’s strange is, there was a file in the media library with that file name. But when I clicked to download it, WordPress said “file not available.” And I verified that in my FTP client… it was not there.

So I re-uploaded the product download file to the media library, then re-selected it from the product page, and the file URL then had the correct file name. I logged in as my test customer, but still could not see my available downloads. But when I made a new purchase of the same product with the new file URL, I was able to download the file, not only from the checkout success page and the email confirmation — which I could before — but then I was able to see the available downloads in “My account”.

It totally perplexes me how people were able to still download the file from the checkout success page and email confirmation… but somehow they were.

Anyway, I shared all this info in case others run into this problem. You can consider this resolved. If anything new comes up I’ll open a new support request. THANK YOU for your patient assistance.

Resuming the steps you requested me to take:

Executed “Regenerate download permissions” on the order where the customer was unable to see available downloads from “My Account”.
No change.

Executed all the WooCommerce – Status – Tools you included in your list.
No change.

Flushed the WordPress permalinks, cleared my browser cache, restarted my browser, and logged back in to see the customer’s availalble downloads.
No change.

Further suggestions? If this helps, I am an experienced PHP web application developer, with experience developing in WordPress… of course I prefer if we can solve this problem from the WordPress/WooCommerce Dashboard, but if you can suggest more advanced debugging techniques, I should be able to perform them.

Thanks!

• This reply was modified 7 months, 3 weeks ago by 2dawgs.

Hi @shameemreza, thank you for following up on this.

I did verify the setting “Grant access to downloadable products after payment” option is enabled.

As for the roles and permissions, WordPress no longer allows detailed access to user roles and permissions, so I have not been able to touch any of that without additional programming and I just decided not to go there for now. I currently have no plugins or custom programming that (as far as I am aware) affects user permissions.

Here’s my list of active plugins:
– Easy Accordion
– The SEO Framework — this was installed after I discovered this issue
– WooCommerce
– WooCommerce Shipping & Tax
– WooPayments
– WP Mail SMTP
– WPCode Lite
– WPForms Lite

I will follow up on your question about using the “Regenerate download permissions” option, running the status tools, and flushing the permalinks, and send you my test results early on tomorrow.

Thank you!

Hi @carolm29 — here are the results from your current request. First, here is the “Order Notes” window in the order details page of one of the accounts affected by this issue:

Here is the “Downloadable Product Permissions” window for the same order:

Here is a screen shot of the “My Account” page with the Downloads tab selected for this account, after the Storefront theme was installed and activated:

I think this was everything you requested — let me know if I missed anything. Thanks!

Thank you for your reply! I will provide the content you requested first thing tomorrow.

One more detail I discovered as I’ve continued exploring this issue…
When logged in as the website admin user, and visit the “my account” page — I did a test purchase while logged into this account — I can see the remaining downloads for this “customer”.

So I can see mine, but no one else can see theirs. This is starting to look like something related to permissions, maybe? All my customers who set up accounts during checkout are given the role of “customer” by default. However, I did try setting one of my test customers to “administrator”, and I was still getting the “No downloads available yet” notice.

• This reply was modified 8 months, 1 week ago by 2dawgs.

UPDATE: I found the cause of the discrepancy. The rate used by WC S&T was correct, after all. I used the state and county sales tax but left out an additional local sales tax.

Your first suggestion was the solution – I’m using a WooCommerce compatible theme, but it did not have gallery support enabled. So I added gallery support to my theme’s function.php file, and now it’s working. Thank you!

Never mind, I figured it out. Thanks!