3devo

Thank you very much!

Hi, I have the same error.

Thanks.

The problem seems to be solved.

I believe it had to do with the cache even though I purged all the cache several times. After a few hours, the second shortcode is being loaded normally.

Thanks!

Thank you very much for your response!

I believe that was the problem indeed. I had manually injected the script into the header of the website. I removed it now and have it installed through the plugin alone.

I run some test events and the results already look much better with all the events have a unique ID and some of them (the deduplicated ones) have the same.

I will monitor the issue for a while.

Thank you once again.

Best,
Manos

Hi there,

Thank you very much for your response.

I followed the troubleshooting process you describe in your video, and during my testing event, I noticed 2 things.

1) The pageview event has a deduplicate label next to it which means that Facebook recognises it as a deduplicate event. (Then why do I get this message on diagnostics?)

2) The browser’s event didn’t have an ID attached to them at all.

In your example, I could see that both the server and the browser events had an ID parameter that for the case of the duplicated events was the same.

I am not sure if I am doing something wrong here…

Are there any steps I could follow from here to troubleshoot even more?

Thank you.

Best,
Manos

Thank you very much for your support.

The issue seems to be fixed now!

Hi Brett,

We do not use any other plugin to calculate the taxes. We just entering the VAT rates in our WooCommerce tax rate tables.
Sorry for the misunderstanding. It was not clear the way I wrote it above.

As I told you I could create a staging environment for you, where you could investigate this issue further.

Let me know.

Thank you.

Best regards,
Manos

Hello there,

Do you have any news for me here?

Thank you.

Best regards,
Manos

Hello there and thank you very much for your prompt response.

We use the default Woocommerce Tax Service.

Is there a way to give you access to a staging environment so you can investigate this further?

Looking forward to hearing from you.

Best regards,
Manos