4090

Mirko,

No. It is not Browser specific. No. It is the same in other Browsers. No. GoDaddy did not start taking automatic backups until about a week ago.

I have a backup from March. Significant work has been done since then. I will have to try and export the products, copy the image files, restore the old backup and then try and reimport the products. However, as I have not done this before I am a little unsure that I have covered all bases.

Also as I do not know what the cause is (although I suspect it may have been a Woocommerce update that only partially went through, I do not know how to stop it happening again.

Any other ideas?

Thanks
Bruce

I have spoken with Godaddy and the response is that the mod_security is set to extreme the same as thousands of other accounts that use Woocommerce and that is not a problem.

The old version of Woocommerce was due to me rolling back Woocommerce as a result of the error (inability to save Short Description) to try and fix. I have updated to latest version of Woocommerce again.

No changes have been made recently to GoDaddy parameters or htaccess file or any other system parameters. The only thing that I believe happened was an upgrade to the latest version of WoooCommerce. We also upgraded other plugins but have tested with all other plugins switched off and with a different theme and there is still a problem. I have also tried copying a new version of the Woocommerce zip file and reinstalling the WooCommerce directly as well as reinstalling through WordPress. I have tested and can update the database Short Description directly through PHPMyAdmin. However, obviously this is not an ongoing option for the customer. I have also tried a repair tables on the database tables from PHPMyAdmin.

The issues started to appear only a few days ago. Prior to that Short Description was saving fine.

Unfortunately, we didn’t do the backup prior to upgrading so we could not just restore.

Was there a change to the database structure or data that was implemented in the latest WooCommerce version available as at 3 or 4 days ago? Is there any way to rerun if there was? Is there any WooCommerce plugin that can check/fix the WooCommerce data?

Are there any other suggestions?

Nicola,

Thank you.

Have implemented your suggestion.

Unfortunately, the same issue exists.

Any other suggestions?

Regards
Bruce

Mirko,

Thankyou for your help in advance.

ERRORS AS FOLLOW:

From Error log
==============

[19-May-2021 14:06:14 UTC] PHP Fatal error:  Uncaught Error: Class 'Astra_Icons' not found in /home/ejlhwyv3ob3z/public_html/wp-content/themes/astra/searchform.php:17
Stack trace:
#0 /home/ejlhwyv3ob3z/public_html/wp-includes/general-template.php(308): require()
#1 /home/ejlhwyv3ob3z/public_html/wp-includes/widgets/class-wp-widget-search.php(54): get_search_form()
#2 /home/ejlhwyv3ob3z/public_html/wp-includes/widgets.php(1216): WP_Widget_Search->widget(Array, Array)
#3 /home/ejlhwyv3ob3z/public_html/wp-content/themes/astra/template-parts/404/404-layout.php(24): the_widget('WP_Widget_Searc...')
#4 /home/ejlhwyv3ob3z/public_html/wp-includes/template.php(732): require('/home/ejlhwyv3o...')
#5 /home/ejlhwyv3ob3z/public_html/wp-includes/template.php(676): load_template('/home/ejlhwyv3o...', false, Array)
#6 /home/ejlhwyv3ob3z/public_html/wp-includes/general-template.php(204): locate_template(Array, true, false, Array)
#7 /home/ejlhwyv3ob3z/public_html/wp-content/themes/astra/inc/template-parts.php(313): get_template_part('template-parts/...', '')
#8 /home/ej in /home/ejlhwyv3ob3z/public_html/wp-content/themes/astra/searchform.php on line 17

Errors from Console
===================

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(anonymous) @ media-views.min.js?ver=5.7.2:2
media-audiovideo.min.js?ver=5.7.2:2 Uncaught TypeError: Cannot read property 'Select' of undefined
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media-editor.min.js?ver=5.7.2:2 Uncaught TypeError: Cannot read property 'on' of undefined
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    at e.value (classic-editor-1630.js:1)
    at e.value (classic-editor-1630.js:1)
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frame @ media-editor.min.js?ver=5.7.2:2
value @ classic-editor-1630.js:1
value @ classic-editor-1630.js:1
(anonymous) @ post-edit-1630.js:1
jquery.min.js?ver=3.5.1:2 Uncaught TypeError: wp.media.view.EditorUploader is not a constructor
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    at e (jquery.min.js?ver=3.5.1:2)
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(anonymous) @ jquery.min.js?ver=3.5.1:2
e @ jquery.min.js?ver=3.5.1:2
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menu.css:1 GET https://www.themuralmaster.com/wp-content/plugins/woocommerce/assets/fonts/WooCommerce.ttf 524

Errors from Woocommerce Status
==============================

### WordPress Environment ###

WordPress address (URL): https://www.themuralmaster.com
Site address (URL): https://www.themuralmaster.com
WC Version: 5.2.2
REST API Version: ? 5.2.2
WC Blocks Version: ? 4.7.2
Action Scheduler Version: ? 3.1.6
WC Admin Version: ? 2.1.5
Log Directory Writable: ?
WP Version: 5.7.2
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.11
PHP Post Max Size: 32 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.71.0
OpenSSL/1.1.1d

SUHOSIN Installed: –
MySQL Version: 5.6.49-cll-lve
Max Upload Size: 32 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 5.3.0
WC Database Prefix: wp_
Total Database Size: 95.82MB
Database Data Size: 69.09MB
Database Index Size: 26.73MB
wp_woocommerce_sessions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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wp_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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wp_woocommerce_order_itemmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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wp_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_actionscheduler_actions: Data: 0.48MB + Index: 0.19MB + Engine MyISAM
wp_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_actionscheduler_logs: Data: 0.35MB + Index: 0.25MB + Engine MyISAM
wp_cartflows_ca_cart_abandonment: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_cartflows_ca_email_history: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_cartflows_ca_email_templates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_cartflows_ca_email_templates_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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wp_nextend2_image_storage: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_nextend2_section_storage: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_nextend2_smartslider3_generators: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_nextend2_smartslider3_sliders: Data: 0.03MB + Index: 0.00MB + Engine MyISAM
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wp_nextend2_smartslider3_slides: Data: 0.05MB + Index: 0.01MB + Engine MyISAM
wp_options: Data: 5.51MB + Index: 0.21MB + Engine MyISAM
wp_postmeta: Data: 43.69MB + Index: 20.38MB + Engine MyISAM
wp_posts: Data: 11.56MB + Index: 1.53MB + Engine MyISAM
wp_smush_dir_images: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_termmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_terms: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_term_relationships: Data: 0.36MB + Index: 0.63MB + Engine MyISAM
wp_term_taxonomy: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_tinvwl_analytics: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_tinvwl_items: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_tinvwl_lists: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_usermeta: Data: 0.03MB + Index: 0.02MB + Engine MyISAM
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wp_wc_admin_notes: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
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wp_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_product_meta_lookup: Data: 1.04MB + Index: 1.09MB + Engine MyISAM
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wp_wpmailsmtp_tasks_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_yoast_indexable: Data: 5.52MB + Index: 1.44MB + Engine MyISAM
wp_yoast_indexable_hierarchy: Data: 0.36MB + Index: 0.79MB + Engine MyISAM
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wp_yoast_primary_term: Data: 0.06MB + Index: 0.06MB + Engine MyISAM
wp_yoast_seo_links: Data: 0.01MB + Index: 0.01MB + Engine MyISAM

### Post Type Counts ###

attachment: 1895
custom_css: 3
customize_changeset: 39
e-landing-page: 2
elementor_library: 3
elementor-hf: 2
nav_menu_item: 35
oembed_cache: 1
page: 20
post: 7
product: 1119
product_variation: 15386
revision: 4136
rmp_menu: 1
shop_order: 1
wpforms: 1
wpt_product_table: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (16) ###

Mobile Menu: by Rui Guerreiro – 2.8.2.2
Elementor: by Elementor.com – 3.2.3
Elementor - Header, Footer & Blocks: by Brainstorm Force
Nikhil Chavan – 1.5.9

OMGF: by Daan from FFW.Press – 4.4.2
SVG Support: by Benbodhi – 2.3.18
Woocommerce Single Product Page Customizer: by Geek Web Solution – 1.4
Additional Variation Images Gallery for WooCommerce: by Emran Ahmed – 1.2.6
WooCommerce PayPal Checkout Gateway: by WooCommerce – 2.1.1
WooCommerce PDF Invoices & Packing Slips: by Ewout Fernhout – 2.8.3
WooCommerce: by Automattic – 5.2.2 (update to version 5.3.0 is available)
WooLentor - WooCommerce Elementor Addons + Builder: by HasThemes – 1.8.8
Yoast SEO: by Team Yoast – 16.3
WP Fastest Cache: by Emre Vona – 0.9.1.8
WP Force SSL: by WebFactory Ltd – 1.57
Smush: by WPMU DEV – 3.8.4
WPForms Lite: by WPForms – 1.6.7

### Inactive Plugins (10) ###

Cache Enabler: by KeyCDN – 1.7.2
Disable/Remove Google Fonts: by Fonts Plugin – 1.3.0
MMWD Remove Add To Cart for WooCommerce: by McGregor Media Web Design – 1.4.17
Quantity Plus Minus Button for WooCommerce: by CodeAstrology – 1.0.5
ShiftNav - Responsive Mobile Menu: by Chris Mavricos
SevenSpark – 1.7.0.1

TI WooCommerce Wishlist: by TemplateInvaders – 1.25.5
Visual Footer Credit Remover: by Upwerd LLC – 1.2
WooCommerce Cart Abandonment Recovery: by CartFlows Inc – 1.2.12
WP Mail SMTP: by WPForms – 2.8.0
WP Rollback: by Impress.org – 1.7.1

### Dropin Plugins (1) ###

advanced-cache.php: advanced-cache.php

### Must Use Plugins (2) ###

Elementor Safe Mode: by Elementor.com – 1.0.0
installatron_hide_status_test.php: by  –

### Settings ###

API Enabled: –
Force SSL: –
Currency: AUD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #96 - /shop-2/
Cart: #7 - /cart/
Checkout: #52 - /checkout-2/
My account: #53 - /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: Astra
Version: 3.4.4
Author URL: https://wpastra.com/about/
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: /home/ejlhwyv3ob3z/public_html/wp-content/plugins/woo-variation-gallery/templates/product-images.php
/home/ejlhwyv3ob3z/public_html/wp-content/plugins/woo-variation-gallery/templates/product-thumbnails.php

### Action Scheduler ###

Complete: 2,117
Oldest: 2021-05-09 23:43:08 +0000
Newest: 2021-05-19 12:24:44 +0000

Pending: 5
Oldest: 2021-05-20 00:00:00 +0000
Newest: 2021-05-26 13:43:15 +0000

### Status report information ###

Generated at: 2021-05-19 20:05:08 +00:00

Thank you.

Herman,

Thank you.

You are wonderful. That was it.

Any idea what would have made it disappear in the first place?

Bruce

Herman,

Thank you for your input.

The product category page is not Elementor but standard WordPress. I have also removed all Custom CSS to test your thesis.

It made no difference. Whilst it removed the formatting for the Header as you suggest. It is the column that used to appear to the left that had a heading for Product Category and items for each Product Category.

Regards
Bruce

Herman,

As it has disappears I cannot do so.
However, it is a vertical list of Product Categories. It starts even with the big bold “3d effects”

Bruce

Emre,

Thank you.

Can you elaborate as to why it happens on https://www.sydney-tours.com.au and not https://www.travelideology.com. Is there some way that I can set it up similar to Travel Ideology?

Bruce

• This reply was modified 3 years, 11 months ago by 4090.
• This reply was modified 3 years, 11 months ago by 4090.

What is stopping both from doing their job?

I have implemented and working WP fastest Cache (basic and premium) working with Cloudflare on another site Travelideology.com and it gives me an A+ rating.

What is causing the plugin in this circumstances, to not allow security headers to be implemented?

How do I create a work around?

Gal,

Thanks.

However, we do want to use Google Fonts but we are hosting them locally for performance.

Can you please advise how we can disable/dequeue the <link rel=’dns-prefetch’ href=’//fonts.googleapis.com’ /> or alternatively point it to our local set of google fonts.

Thanks

This seems to be happening on desktop version not on mobile version.

I restored from a backup. Then copied across the data files and redid all the work to the database.

The issue appeared to be in the database.

I read an article somewhere that it may have been a plugin that cleans up the database TOO MUCH.

I had previously used database cleanup as well as optimising the database. Not sure if that was the problem.

Not sure if that was the answer but at least it go me up and running again.

Sorry. I wish I had a definitive answer.

restored form backup.