4nomadsperu

Hello,

I’m not sure, but the first error you shared could be cause by this piece of PHP code I added, since I saw it on other support ticket for your plugin: “add_filter( ‘woosc_verify_nonce’, ‘__return_false’ );”. I thought it could solve the problem, but it didn’t. I forgot that I left it there.

I’m not using any membership plugin currently and I saw other cases of people with the same problem with cache plugins and WPC Smart Compare. For example, this case in Reddit: https://www.reddit.com/r/Wordpress/comments/1i0as9i/plugin_only_works_for_me_when_logged_in_wpc_smart/

I also checked again the cache plugin settings and I have most of the functions desactivated, including the ones for javascript. The only settings that could be causing the problem could be “Disable XML-RPC” and “Minify CSS”, but it doesn’t make much sense.

I really would like to contact you on your Premium Support page and that was my first option, but when I did they were not willing to help since my suscription has expire the support time. I really would appreciate it if you can provide me the query parameters of the plugin that are involved in the comparison table that should be ignored while generating cache, please.

Regards,

Hi,

Thanks for the reply.

The “Disable for unauthenticated users” option was already set as “No”. I’m sure that is has something to do with the cache, because the problem is solved once the cache is purged, but only for 24 hours.

Maybe it could be solved if I exclude the plugin from cache, but I really would appreciate it if you could confirm me which would be the piece of code to add on the exclusions.

You can repplicate the error in this link. Just try to compare any product and you will see an empty page: https://4nomadsperu.com/product-category/accesorios-para-viajeros/bastones-de-trekking/

Kind regards.

Hello @nixiack8

Thank you for the update. Indeed, I have the Flatsome theme. I would like to know when are you going to release the new version of the plugin?

Regards,
Edson

Hello Igor,

I did what you said and the product did updated its price. However, this isn’t really a solution because we have more than 1500 products so we can′t deleated manually each one of them.

I also noticed that the problem is that the sync with Facebook always took the product as it is on sale even if it isn’t. So if the sale price value is empty it just tooks the last known sale price. But if I put a new sale price it is updated correctly. For example, a sale price with 20% off instead of 30% off syncs correctly.

Let me know if you have found the solution or the source of this problem, please.

Regards,
Edson

Hello Joseph,

I did the reconnection with Facebook and Woocommerce store yesterday and it keeps the same. You can see our shop here: https://www.facebook.com/4nomadsperu/shop/

And our site here: https://www.4nomadsperu.com/nuestros-productos

Also, even if I try to update each product price the plugin says that there is an error: “Unsupported post request. Object with ID ‘4.42541E+15’ does not exist, cannot be loaded due to missing permissions, or does not support this operation. Please read the Graph API documentation at https://developers.facebook.com/docs/graph-api”

This is truly affecting us, since our clients see one price in our instagram and facebook shop, but the isn′t on sale.

Hello,

I have the exact same problem as @uniquegrouplimited . We had a huge sale the last week and eventhough we have already deleted the sale price, it still appears in Instagram and Facebook shop. We have more than 1500 products, we can′t manually delete every one of them and then create them again. I didn′t had this problem until now.

Hope you can help us.

Regards,
Edson

Hello,

You made a test with a page where I never had a problem. As I mentioned, the problem is on products with only ONE IMAGE. It appears on variable products:?https://www.4nomadsperu.com/product/bolsa-de-dormir-tucson-national-geographic/?and also on simple products:?https://www.4nomadsperu.com/product/silla-de-playa-portatil-national-geographic/

I’m willing to change my review and rating, as long as I get a solution for a problem your plugin is causing. If you want to, I can record a video showing that the problem dessapears when I desactivate your plugin. Don’t missunderstand me, I really like your plugin and I want to keep it on my site, just want to solve this issue on products with just one image.

Thanks