4RFM

John, John, John!!! Don’t even worry about it! I’ve fixed it!!! I couldn’t understand why the files I uploaded weren’t working and it kept changing the error as to what was wrong. I noticed on the FTP homepage that there was an update sitting there for WordPress 4.01.7 I think it was and I thought it was strange as I’d done the update yesterday. Anyway, I clicked update and I went back and removed the inactive from header.php and functions.php and it’s back!! Exactly how I left it.

Thank you SOOO very much for your time and advice. I have learnt so much and feel so much more confident in using it now.

Cheers!! ??

Sorry I should’ve added when I took the functions.php file back out and left the other one as functions_inactive.php my dashboard came back!

Hi again John

I added the functions.php file (from the download) and placed it into the folder (the old one was marked inactive). When I did that, my dashboard wp-admin screen went white again. I had a look at the error logs on my FTP and this is the error it’s got…

[Thu Nov 27 18:26:23 2014] [warn] [client 210.7.51.187] mod_fcgid: stderr: PHP Fatal error: Call to undefined function cryout_seo_hook() in /var/www/vhosts/4rfm.com.au/httpdocs/wp-content/themes/mantra/header.php on line 15

So I thought maybe I would try to disable the header to see what happened and my website came back except it was just a grey screen with our name on it. I added in the header.php file from the download as well and we went back to the white screen.

If you have the time, any advice?

That should have read…there has NEVER been a back up done!

Hey John

Just a quick question on that. I didn’t set up the website but apparently there been a backup done! Where could I find the original functions.php file? I downloaded the files from the WP update (4.0.1)to my desktop but the Mantra theme is not on there. Can I use a functions file from another theme?

THANK YOU for your help!!! ??

Hi John

The website I got the info from was https://thethemefoundry.com/blog/wordpress-white-screen-of-death/

If it isn’t the cause of the problem then I’m not sure why when I put the inactive after it, the log-in page came up but then if I take the inactive bit off, I get white screens at every turn (i.e can’t log in or do anything!)

No I don’t believe we are using a child theme. At the moment I can log in to the dashboard no worries and all the website info/posts/pages – all our content is there as it was before this happened. The problem is if you just try to visit our website https://www.4rfm.com.au it comes up with HTTP 500 Internal Server Error and no website.

Okay so I went in via FTP and tried to change the theme-comments.php file where I had changed the wording to display:none. That was fine but it made no difference to being able to log in.

So I followed some other advice I’d read and renamed the functions.php file to functions_inactive.php so that WordPress would override any errors in that and go to another default. Now I can log in to the dashboard again BUT no website coming up!

I also forgot to mention yesterday that at midday (8hrs before my ‘mistake’) I had upgdated to 4.0.1. and the anti-spam plugin. Could this be the problem?

Thanks again!

Thanks – will give it a go this morning and see how I go.