80grit

Yeah, you’re right. Okay, Lorro. All the best to you in the UK.

Alpha, Bravo, Zulu. Out. ??

Lorro,
Godaddy, my ISP, provides a Flush Cache feature on managed WordPress sites – Hammerhead Squeegee is not a managed WordPress site. Regardless, I believe the overarching problem remains the Cleayn Theme: A theme, which at the very minimum, hasn’t been updated since December, 2108; A theme who’s developer does not respond to inquires; a theme in which the “Billing Country”, “State/Province” glitch disappears once the Cleayn Theme is deactivated and another theme activated.

We’ll set aside the melon twisting fact that the “Billing Country”, “Billing States/Provinces” glitch does not appear on devices you tested in the UK. The glitch appears everywhere here – Mac, PC and on Chrome, Firefox, Safari and on laptops and mobile devices.

That’s it for me, man. I’m going to recommend a new theme. Any other insights?

I’ll check with them and report back. Thanks, Lorro.

Sorry, I mangled the two. I meant I cleared the cache from my browser, Chrome. I’m not certain how to clear cache from my ISP.

Browser cache from my ISP was cleared. Problem with Cleayn Theme still exists.

One last thought. If we agree the Cleayn theme is at the end of the line here in Canada. Why and how is it functioning problem-free in the UK?

Hi Lorro,
You are illuminating the vast, dark reaches of my ignorance! Thanks, much. I believe your assessment of the Cleayn Themes’ life span is bang on. Read my notes below.

Try different theme
I activated the Storefront theme. Everything functions as it should!!! When I change “Billing Country” from Canada to the US or vice versa, the change is reflected immediately in “Billing Province/State”.
I did not get a reply from the Cleayn Themes developer – Playne Themes – last December; and I have yet to get a response to a direct email sent a day ago.

Has your theme been updated recently?
You hit on another vital clue. Updates were the first task I performed a couple weeks ago as the site had been left unattended since December, 2018. I updated all themes, plugins and WordPress.
Side note: All themes in the Theme Tab, with the exception of Cleayn, have information bars set on top of theme thumbnails saying, “New version available. Update now”.
Further to your point: I reviewed a Support Forum post I published last December when I last helped out the owner of this site. To provide context with that post, I provided a System Report. The Cleayn Theme version back in December, 2018 was identical to what it is today: version 1.03.

This “Cleayn Theme with Woocommerce” was launched by Playne Themes in 2015.

Dashboard/WooCommerce/Settings/Default customer location set to: Geolocate.
I changed the setting to “Shop Base Address”.

Template overrides:
cleayn/cleayn/product-searchform.php

Summary
So, you’re right, Lorro. We’re at the end of the line with this theme. I imagine even a best case scenario in which one uses a Child Theme, problems like the one we’re tackling wouldn’t occur because the Parent Theme is routinely updated, correct? The problems, and the need for McGyvering, will only compound if one uses a theme which has not been updated in a minimum of eight months.

In closing, I just want to thank you again for your insight, Lorro. Invaluable insight and guidance for FREE! People like you make an incredible difference. Alpha, Bravo, Zulu. Out. ??

Hi Lorro,
Thanks for your insight.

So, the checkout page works fine for you. Hmmm….
FYI: I am using Google Chrome, Version 76.0.3809.100 (Official Build) (64-bit).

I made a few more attempts as you suggested: not logged in to WordPress Dashboard; and brought up Inspect then clicked the Console tab – no Javascript errors by the way.

Basically nothing changed in both Chrome and Firefox on Mac; and on Safari using Develop/User Agent – Windows for both Chrome and Firefox. I still need to refresh page which changes the default offering of Canada and Provinces to US and States.

I’m going to repeat something I mentioned in my initial post that might have been overlooked.
Could the origins of the conflict arise from this “Cleayn Theme with Woocommerce” being active, and also the Woocommerce plugin installed/active too?
FYI: I resolved an earlier issue when, after updating everything, two quantity chevrons appeared in the quantity wrap. I discovered duplicate code in different folders. So I just commented out some css to remedy that glitch.

I hope my rambling is somewhat coherent. Thanks again for your help.

I figured it out. Thanks.

Hi Amanda,
Yes, I removed the code for that. I hadn’t heard from anyone regarding the problem, and I had to do something.?

I discovered, via other troubleshooting searches, that a number of others experienced a similar problem with that part of Shipping after updating the Woocommerce plugin.

Please disregard the Flat Rate discrepancy. I should be able to resolve that.

Thank you again?for offering your insight. I really appreciate your time and effort!

See ya,

Brad

Hey Lorro,
Concise, insightful reply. Now I know which roads to take.

I got to get this next comment out of my system. Forums like this are amazing!
When one person – you – freely provides valuable knowledge and critical thinking to someone he/she doesn’t know – me: I give humanity a shot.

Viva WordPress Forums and Cats like Lorro!

Brad

Theme creators fixed an error with this issue. Resolved.

Hmmm… How did that happen? Had no idea I linked to that css plugin.

On to the main point:
CHRIS-TI…CHRIS-TI….CHRIS-TI!!! WOOOOOO!!!
Thanks so much for the clarification on a Child Themes’ contents, and on the location of Virtue’s css! So that is the reason nothing exists inside the style.css file, correct? It resides elsewhere as you indicated.

Hey Bill,
Figured it out!! Halle-damn-lujah!!!

The Landy Template has about 19 different page templates.
For the longest time I used the Default Page Template; And also tried other Page Templates at some earlier stage. But who knows why those didn’t work.

What I do know is things worked by selecting Text Full Width Template and entering “5” for Order.
After that, I went to Menus/Link, added “#Contact Us” to the url, wrote “Contact Us” for Link Text then clicked Add to Menu. BTW: All items in the Menu are Custom Links not Page additions.

Bill, thanks again for your insight and guidance. You made a big difference.
See ya.

“I think you need to change the others instead to use full urls (https://www.riddleworks.ca/#about).”

How would I do that? I was unaware I had been doing anything intentional other than choosing Page or Post, then heading to the Menus Tab.
Do you mean once in the Menus Tab choose the Menus/Link method (#followed by slug) and then add to Menu Structure; as opposed to Menus/Pages, add to Menu Structure?

Can you clarify the distinction between going the Menus/Link route (creates full urls) versus the Menus/Pages route? I thought they would both achieve the same result. That is, if I am understanding you correctly.

And Bill, thanks so much for your patience and insight. I feel like Ben Stiller and Owen Wilson in the computer scene from Zoolander.
https://www.youtube.com/watch?v=H2uHBhKTSe0

I’ll try what I think you’ve described. Although, it seems I’ve tried everything.
Thanks again. Will update.