Aakash

Based on the glowing reviews, it seems like Soflyy does the best they can to support all users with issues within their scope.

Here’s info about their Support Policy, maybe your issue didn’t fall under it?
https://www.wpallimport.com/support-policy/

Glad that they were at least able to give you a refund as promised though!

Hi @lemanton

Could you provide a more detailed explanation of exactly what you are trying to do with the plugin, and what issues you are running into?

You can probably get faster/better support directly though WP All Import on their website here: https://www.wpallimport.com/support/

Good Luck!

Hi @nosirrag

I’m checking out the site now, but don’t see any “Pro” plan or plan priced at $169. https://www.wpallimport.com/order-now/

I do see an Elite Bundle for $199, which comes with all available addons, so no further purchases should be required if that’s what you got.

It looks like:
Standard Package – Handles everything except WooCommerce & Users import/export.
WooCommerce Package – Adds on support for WooCommerce
Elite Package – Access to all available addons

To me, their pricing table clearly explains what features each plan has to offer.

Hope you got what you needed accomplished with this!

Hi @maxwake sorry you’re experiencing this issue. This seems to be moreso a problem with your server, than the plugin itself.

Here’s a link to WP All Import’s documentation regarding this error, and how to go about troubleshooting it: https://www.wpallimport.com/documentation/troubleshooting/terminated-imports/

Basically:
1) Try lowering the amount to records proceed each iteration. This can be done in the ‘Advanced Options’ panel when importing.
2) If no luck, even with setting 1 import per iteration, then try contacting your server provider about the problem.

The link provided above goes into more detail about solving this.
Good luck!