Aamir

Hello @lucytech,

Apologise for the delay in resposne.

If you’re facing issues with receiving emails, I recommend using an SMTP plugin to ensure proper email delivery. This can help resolve any potential email-sending issues. Let me know if you need further assistance!

Hello @mimosacom,

Apologise for the delay in response.

In the previous response, you mentioned that you received the email, but it was received five hours later. Could you please share screenshots of your email template timing settings? Also, please give it another try to see if the emails are still arriving late. Let me know what you find!

Hello @stay2023,

Thank you! We’re glad you’re enjoying the plugin! ????

Hello @fsr76,

Thank you for your 5-star review! We’re glad you’re enjoying the plugin and its reporting features. ??

Hello?@negotiatoruk,

Apologies for the delay in response. We tried to replicate the issue on our end, but the coupon is working fine on the checkout step for me.

To look into the issue more closely and try replicating it in a similar environment, could you please open a ticket with us from here: https://cartflows.com/support/free-support/?

This will allow us to investigate further and assist you more effectively.

Looking forward to your response.

Best regards,

Hello @lyeffeth,

Greetings for the day!

I’m sorry for the trouble you’re facing.

Can you please open a support ticket with us? We will need to take a closer look to check the issue. You can open a ticket from here: https://cartflows.com/support/free-support/

Let us know once you’ve submitted it so we can assist you further!

Hello @onlinestorepeopleau,

Apologies for the delay in response

I tried to replicate the issue again on my test site, but I still couldn’t reproduce the error on the product pages.

Are there any specific steps I need to follow to replicate the issue?

Let me know your findings so we can troubleshoot further!

Best Regards,

Hello @aazgalerie,

It’s been a while since we haven’t heard from you so we are marking this thread as resolved.

If you faced any other issues while using our product, feel free to start a new thread.

Best regards,

Hello @mimosacom,

Greetings for the day!

The cut-off time you set determines when the order is marked as abandoned. However, the actual time the follow-up email is sent depends on the timing settings of that specific email template. Please ensure that the time delay is correctly set in the email template settings to match your expectations.

Let me know if you need further assistance!

Best regards,

Hello @hugovetorinocom,

You have replied under an existing thread. Please open a new thread and share the details there so we can assist you properly.

Best regards,

Hello @lucytech,

Glad to hear that the abandoned cart feature is working now!

The recovery reports are sent out every Monday. Please ensure that you have abandoned or recovered orders in your system, as the report is only generated if there is relevant data.

Let me know if you need any further assistance!

Best regards

Hello@selqs,

Thank you for sharing this. Let me try to replicate the issue on my end and share my findings with you. I will get back to you as soon as I have more details.

Best regards,

Hello @selqs,

You have replied under an existing thread. Please open a new thread and share the details there so we can assist you properly.

Best regards,

Hello @yuros,

Thank you for reaching out.

The Cart Abandonment Recovery plugin does not change the order status to “Cancelled.” This action is actually handled by WooCommerce itself. By default, WooCommerce has a built-in feature that automatically cancels unpaid orders after a certain time limit. The log entry stating “Unpaid order cancelled – time limit reached” is generated by WooCommerce, not our plugin.

To answer your questions:

1. Is this expected behavior by the plugin?
   No, this behavior is controlled by WooCommerce, not the Cart Abandonment Recovery plugin.
2. Is the time limit for changing order status the same as the Cart Abandonment cut-off time?
   No, the order cancellation time is set by WooCommerce. You can check or adjust it in WooCommerce under WooCommerce > Settings > Products > Inventory (look for the “Hold stock” setting). The Cart Abandonment plugin’s cut-off time only determines when follow-up emails are sent, but it does not modify order statuses.
3. Can a customer complete a cancelled order after receiving a follow-up email?
   Once an order is marked as “Cancelled” by WooCommerce, customers typically cannot complete it. However, they can place a new order if they revisit the checkout page from the recovery email.
4. How to troubleshoot this?
   • Check WooCommerce’s “Hold stock (minutes)” setting. If it’s set to a low value, increasing it might help prevent premature order cancellations.

I hope this clarifies things! Let me know if you need further assistance.

Best regards,

Hello @negotiatoruk,

Greetings for the day!

We haven’t received any other reports of a similar issue. Could you confirm if you are using any third-party plugins related to coupons or checkout? It’s possible that another plugin might be interfering and causing this behavior.

Let us know so we can assist you further.

Best regards,