aandreani

@mrclayton

I think is bad having checkout -> pop-up -> checkout again to confirm. So I’ll try to avoid it on my ecommerce.

The basic PayPal plugin for Woocommerce works like that:
– billing and shipping is selected at checkout page on woocommerce
– shipment options are chosen at checkout page on woocommerce
– “PayPal” is selected and the button says “Continue with PayPal”
– you are redirected to PayPal (all shipping costs/address etc are passed to PayPal)
– login with PayPal or payment with a card without login
– payment method is chosen and address/amount reviewed within paypal
– pay now button is pressed
– redirect to order confirmation page in Woocommerce

I think this is smoother and more straightforward, at least for my ecommerce/experience.

Also, there are some customizations that can be done:
– add logo on top of PayPal flow
– decide if you want an auto-redirect to the website or not (at the end)
– some other options I never had to use

Cheers,
Alessio

Hi @mrclayton

I understand your point and also checked the link, this is what was happening on my website.

Unfortunately, this caused issues with the customers, and I must admit I also had difficulty to understand what to do because the pop-up looks like it crashes. And let’s be honest, who reads the fine prints on a pop-up?

In over 4500 orders processed with PayPal capturing the payment directly on the pop-up, I never had an issue with the address. But a few hours of this flow and I had at least 5 customer services requests of “payment problems”. I can confirm it worked exactly as in your test site.

The standard PayPal integration in Woocommerce it has a much straightforward flow in my opinion. Of course, it’s just my opinion but after switching to that I had no problems with capturing payments.

Thanks a lot for the support.
Alessio

@mrclayton

I’ll delete the review until I can properly test the all the flow no worries.
Anyway I would always prefer to have the full flow in PayPal and then redirect to the order confirmation page, it can be confusing to see the pop-up closing and have another click to do (even if displayed correctly)

Hi @mrclayton

thanks, we’ll take a look into that to make sure we locate the issue and try it again.

Thanks
Alessio

Hi @mrclayton
that’s because of the flow. We are not going to use your plugin for PayPal with that flow since we had 50% increase in dropped checkout and many support requests.

About the CSS issues with the Credit Card, we fixed ourselves even if I’m not completely satisfied on how it looks.

Thanks for the reply.
Best
Alessio

Hi @mrclayton

thanks, it will be https://www.nisifilters.it

Best
Alessio

Hi @mrclayton

thank you very much for your response.
Unfortunately this flow is really confusing, since I don’t see any indication to press “place order” button in website’s checkout once the pop up closes.
After this change we’ve seen many problems with checkout drop (an increase in drops of 50%!) and, fortunately, many clients contacted us because “the pop up crashed and I don’t know what happened!”.

For this reason, I’m forced to not use the plugin for PayPal and use the standard build integration in WooCommerce.

PS: the CSS is really messed up, like using spaces for positioning “Credit Cards” line.

Thanks for the support, I hope you could upgrade the PayPal flow to something smoother.
Best,
Alessio

Thank you, great news!

I get the alert that “the changes can be overwritten if you update WordPress”.
I’m using Loco Translate.

Thanks
Alessio