abbeycrombie

Hi there,

It was a completely blank page, no error message at all but today I activated the plugin again to see what would happen and I was able to use the custom URL. I wish I knew what caused it but it seems to be okay now.

Hello,

It seems this may have been an issue with the theme itself as several other people were having the same problem and weren’t using AIOS. Thank you for looking into this.

Hello! It is currently unticked.

After completing the step of restoring from back up, I decided to try and replace the image again. Nothing changed so I repeated it again and then all the images updated. It seems that you have to replace it twice in a row to take effect.

Okay, thank you. I have completed that step for all images that were replaced now. Should that have changed anything or do I need to do anything afterwards? I haven’t noticed any changes yet.

I’m sorry. I was trying to figure out how to do this. Do you mean to go to the Media Library? If so, where do I reset image optimization from there? I only see these options:

Orig saved 59% (optm)
WebP saved 83% (optm)
Restore from backup

I did have QUIC.cloud CDN turned on at one point but have since turned it off.

I checked the images in FTP/File Manager and it looks like two of them were updated while others were not. I am using image optimization. Could this have anything to do with it?

Hello, I have changed the option to say No. It does remove the Open Filter from the top in mobile but now I have at the bottom the “Collections” heading with the filter box. Is there a way to just have it show up at the top and not duplicated on the bottom?

EDIT: I found this thread which solved to remove the filter at the bottom in mobile.

I am marking this as resolved. Thank you for help!

• This reply was modified 2 years, 8 months ago by abbeycrombie.

Issue has been resolved. Please see above.

I believe this issue to be resolved as the shipping costs are now updating. It seems as though it needed to have a few other address fields populated before displaying the shipping costs.

Hello!

Both Yoast and WF are enabled at this time.

Just to go through my steps:

1. I switched to “Enabled and Protected” and clicked on Save Changes
2. Refreshed my admin page
3. Switched back to Learning Mode and clicked on Save Changes
4. Went to Products > Categories > chose a category to Edit
5. Received a blank page
6. Hit the back button and went to Product > All Products > chose a product to Edit

• I was able to successfully go into a product’s details to edit and saved my changes. Went to another product and received blank white page – at this point I am receiving blank pages for all products after clicking on “Edit” including the one that worked the first time

7. Disabled Yoast plugin and repeated steps 4 and 6.

• This time I was able to edit and save my Product Categories without a problem. I am still receiving a blank page for product edits, but it seems sporadic. Sometimes it works but probably 99.9% of the time I receive a blank page. I don’t think there is any rhyme or reason as to which products it allows me to edit and going back to the product that did work would now be blank.

8. I disabled WF. Now, both Yoast and WF are deactivated.

• Editing categories are still working. Editing products is now consistently working as well.

9. For the sake of thoroughness, I enabled Yoast and kept WF disabled.

• I> am able to edit product categories consistently. I am also able to edit products consistently.

I’m sorry if this is confusing but this is actually what is happening!

I thought I should update this as well. Today I wanted to edit product listings and with Yoast SEO off, I got a blank page. After disabling WF, I was able to see the product details and make my edits.

You’re welcome!

When both are active I get the blank page.
When only Yoast SEO is active, it works.
When only WF is active, it works.

It seems like I have to choose between one or the other to avoid the blank page.

I hope this helps!

No problem! I have sent it over.

Hello!

There aren’t any blocks in Live Traffic. Also, since it is a fresh install it is still in Learning Mode.

After playing around a little more, I think I may have found the issue. I believe there is a conflict between Yoast SEO and Wordfence. Disabling Yoast SEO allowed me to make the product category edits.