Abdullah Ramzan

Thanks for your quick response.

We have reviewed your recording & it seems you are missing some permissions in OAuth flow that are mandatory. Please grant all permissions & then try to setup Site Kit.

I am sharing screenshot for your understanding. Please see here.

Best Regards.

Hello @abril13 ,

You can send it privately by using this form.

Best Regards,

@abril13 thanks for your response.

Can you please check browser console while setting up Site Kit? It’ll help us to debug the issue if you have any errors in browser console. You can use Imgur or Recordit to share the screenshot or recording.

Best Regards,

Hello @timbad2 ,

Thanks for reaching out to Site Kit support team.

Site Kit only inserts the AdSense code on your site. You would be better served asking the question to the product experts. They’d have better insights on ad performance than we can provider in plugin support.

Best Regards,

Hello @thewebsmiths ,

By inspecting your Site Health information, I can see Salt Shaker plugin is configured which may change Site Kit salt_keys on daily basis. That’s why you are asked to reconnect again.

In order to avoid from recurring change, you can define a GOOGLESITEKIT_ENCRYPTION_SALT constant, in by adding it to your wp-config file that may allow you to remain connected in the meantime. Let me know if you need assistance on this. An example would be below:

define('GOOGLESITEKIT_ENCRYPTION_SALT',       'customkeyshere');
define('GOOGLESITEKIT_ENCRYPTION_KEY',       'customkeyshere');

As this required editing your wp-config file please proceed with caution, or ask a technical contact to do so. If you’re unsure I’ll check with the team for any custom plugin that performs the same if preferred.

Best Regards,

Hello @thewebsmiths ,

Thanks for reaching out to Site Kit support team.

In order to troubleshoot this issue please share your Site Health information via form privately.

Best Regards,

@mckinney3 you are welcome ??

Maybe, my own access is filtered?

Did you disable tracking for logged-in users? If yes then please enable & then make a try again. Hopefully you’ll see data after sometime.

Best Regards,

@yair1515 As we haven’t received a response, I’ll mark this as resolved. Feel free to open a new support topic if you continue to encounter issues, or reopen this topic and we’d be happy to assist.

Thank you!

Hello @mckinney3 ,

No need to worry, you just need to do following simple steps:
1. To track file_download, you must be activated “Enhanced Measurement” feature, which can be accessed from the GA4 interface(GA4 Admin → Data Streams → Web → Enhanced Measurement ). Please see screenshot here.

2. After enabling the Enhanced Measurement option, please go the page where file placed & download the file. This is just for testing so you can see the stats. Make sure you are checking this in incognito window where you are not logged-in.

3. Go to GA4 Real-time → Event count by Event name section. You’ll see file_download event there along with stats. See screenshot.

Best Regards,

Hello @sharoon2598 ,

We have served you on another separate topic opened by you.

Thanks

Hell @abril13 ,

Thanks for informing us & helping us in debugging this issue. Can you please share the following information?

1. Does the same occur at another site on the same hosting platform? You could setup any site from your Control Panel to test.
2. Have you been able to setup Site Kit previously? If yes then we can ask the team to check the previous records at Site Kit service level.

Thanks & Regards,

Thanks for your feedback ??

Hello @mckinney3 ,

Thanks for contacting Site Kit support team.

By visiting your website I can see you have configured both UA & GA4 properties. For event tracking like PDF downloads there is a file_download event automatically captured when a site has implemented GA4.

Currently Site Kit doesn’t display GA4 statistics or events within it’s dashboard although you can check this directly on your Google Analytics account. The Analytics Help Center should be able to assist if you’re unsure where to keep track of events.

Best Regards,

Hello @sharoon2598 ,

Thanks for reaching out to us.

In order to troubleshoot this issue can you please share following information?

1. At what step are you observing the issue? Any screenshot/recording would be useful to understand the issue.
2. Was Site Kit working previously?
3. Please share your Site Health information via form privately. So we can inspect your setup.

Please note we don’t provide support over the weekend.

Thanks & Regards,

Hello @abril13 ,

Thanks for getting back to us.

I also followed your instruction by resetting Site Kit. And should I try setting up again after resetting? Please advise.

Yes, please try to setup Site Kit once more & let us know if you are still facing any issues during setup.

Best Regards,