abletec

Hi, again, Julie. You know, I’m not precisely certain what happened here, of course. What I’m thinking might have happened (& my dad said thinking was totally above my pay grade), is that it’s possible to have 1 user subscribed using 2 or more email addresses. What I mean by that is I might use my GMail address when my username is abletec & I’m an administrator. I may use a domain email when my username is Jackie & I’m a subscriber. I might use a different email address & a username of jackie_author when I sign in as an author. Obviously these users are 1 in the same (I don’t have split personalities, at least I don’t think so :)), but the WordPress software, of course, doesn’t understand all that. Basically, for the software, 1 username = 1 email address, & there can be 1000 users subscribed as me on the site provided I could come up w/that many usernames & email addresses. I don’t know if you were subscribed to the site under more than 1 email/username combination, but, if so, that may explain what occurred.

The administrative email is located in ‘Settings > General’.

WordPress is just software that’s used to build websites. It’s distributed globally and powers many millions of sites. But no records of individual sites are kept by the software. Websites built w/WordPress don’t “phone home” as it were, to www.ads-software.com. There is no central repository for that sort of thing. The entity that is aware of your site is your hosting provider. That’s kind of like a landlord–you pay them so your site can exist on their server. So I would encourage you, by all means, that if you ever run into trouble again, to contact us here on the www.ads-software.com support forums, but also your hosting provider, InMotion, who does actually have access to your site, which you did. Some hosting providers take the stand that if the problem has nothing to do w/their hardware or software, they won’t help. Others are far more generous in their support policies. Sounds like yours falls into the latter category, & I’m glad.

I completely understand how\ frustrating & scary it can feel to get locked out of your website. I’ve had it happen a time or 2 in my 14 years of working w/websites & WordPress, but I at least knew what to do, though when I was a beginner it still felt pretty frightening. When you don’t, it’s gotta be pretty upsetting.

I’m glad I was able to help. You take care, ok? & don’t hesitate to come up here again if you ever need us.

@mc3digital, I’ve had a look at your theme’s code. Some of it isn’t even working now. This appears to me to be pretty old code. Actually very old code, if the truth be told.

I’m beginning to think the theme is part, if not all, of the problem. The fact that changing themes made the post appear tends to support that possibility. I know that’s not what you want to hear, but you know–as w/anything, stuff becomes outdated and needs to be replaced sometimes. This is especially true of highly customized themes.

An additional possibility is that there’s a conflict occurring w/1 of your plugins, but from what I’m seeing, I really think the theme is problematic.

@mc3digital, it’s there now. So that suggest some sort of time lag. There are several things that could cause this.

1. You intentionally or inadvertently scheduled the post;
2. The visibility was not set to public;
3. Your wp-cron.php didn’t fire as expected;
4. Your host may have caching that doesn’t show up in WordPress.

wp-cron is WordPress’s attempt at a scheduling facility. Unfortunately, it can be a bit finicky, as in, if there’s too much or too little site traffic, it may not work as expected.

Most folks feel that if you have a hosting control panel that permits setting up user cron jobs, it’s considered best practice to disable wp-cron and set up a true cron job in your control panel or via other generally more advanced methods. An article on how to do that is here:

https://www.wpbeginner.com/wp-tutorials/how-to-disable-wp-cron-in-wordpress-and-set-up-proper-cron-jobs/

I can’t quite determine who hosts your site, but you may wish to check w/them regarding whether or not they have a caching facility installed that may have delayed the appearance of your post.

Please let us know.

@mc3digital, could you please switch to a default theme & see if there’s any change?

Please let us know either way. The hosting provider’s job is to provide the infrastructure for your website, so if their hardware or software isn’t at fault, they may or may not help. It’s a bit of a gamble.

Hello mc3digital, and welcome.

I hate to ask the obvious, but did you actually publish the post, as opposed to it being a draft? Because I’m seeing what you’re seeing–your last post was in 2023. I really don’t mean to insult your intelligence, but as someone who’s been around the block more than once (as in, having to travel 50mi one way because a client’s plug wasn’t connected, you do want to cover that ground.

Also, please make certain the posts page is set to “News and Views” in the ‘Settings > Reading’ menu of your dashboard.

Hello, Julie, and welcome. Unfortunately, www.ads-software.com is just the WordPress software. It doesn’t have access to former emails, etc, nor can it assist in regaining access to a website that uses its software.

There are several ways to go about regaining access to your website. Perhaps the easiest is to contact your hosting provider and see if they can help. It looks like your hosting provider is InMotion hosting, & they say they’re available 24×7.

Your hosting provider likely also has a program called PHPMyAdmin (or something similar) that allows you to go into your database & actually change the password. Before attempting this, you *really* need to back up your database. I mean it–you *really* do. Oh, yeah, and did I forget to mention you should *always* back up your database before making edits to it? I didn’t? O, good. Then you know what to do. Ironically enough, your hosting provider has an article here:

https://www.inmotionhosting.com/support/edu/wordpress/resetting-your-wordpress-admin-password/

Let’s see if any of that helps. Please let us know.

Hello, addisonradioplayers, & welcome.

I’m curious–do you have any plugins installed on that site? Perhaps try temporarily disabling them & see if the error persists. You can then begin reactivating them 1 by 1, starting w/the ones made by the WordPress community and testing after each try in order to find the culprit. I also suspect that the web builder & WordPress are mutually exclusive, meaning that you can use 1 or the other but not both for the same site. I’m not sure of that, because I don’t know all that much about Bluehost (as I provide hosting myself), but that’s what I suspect. You might need to reinstall WordPress w/o the website builder.

At any rate, best wishes for success w/your site.

Hello, mmgldemir, & welcome.

Posts and static pages are too entirely (and somewhat contradictory) post types. Static pages are those that don’t change much over time. A posts page is designed to change over time, because it includes your posts.

Static pages are for things like a contact page, and about us page, etc. You may (or may not) want a static home page, and, given the nature of your site, you probably do.

Your posts page should contain only a title. You can just call it blog, or you can be more creative, using something like “Ahoy, Matey!” since it appears to be a boating site. When you want to create a new post, just go to ‘Posts > Add New’ and begin typing.

I hope this gives you a bit better understanding about the types of pages and their uses, but feel free to ask more questions if you have them.

If it resolves your problem, then please mark the topic as resolved.

Good luck and much success w/your site.

Can you ask your hosting company where your error logs are located?

If the media library loads w/all plugins deactivated & a default theme in place, then what needs to happen is a series of successive tests should be conducted until the culprit is found. First start by activating your site’s theme & see if the library loads. If so, then start activating plugins 1 by 1 & test each plugin in turn to ascertain that the library is still loading.

I still wish I could see the error logs for this domain, because it really could be your database going away, etc, due to server resource limits being reached due to a large database.

I think the other thing worth examining, if the above suggestions don’t help, is file permissions.

My availability the next couple days will be somewhat sparse, but I’ll check in on this thread as I’m able. Certainly there are a lot of volunteers on here besides me who are more than capable of assisting you.

Steel Rat, please disable all plugins, switch to a default theme–they start with the word ‘twenty’, & try loading the media library.

I’m sorry about disappearing. I had a bit of a family emergency I had to tend to.

How big is the file? Perhaps check your post_max_size and upload_max_filesize & change those, if required.

Steel Rat, I am going to politely suggest that you seriously look at the number of plugins you have & carefully consider whether or not you need each one. These can take up resources & cause things to malfunction, or just slow down the site in general.

Frankly, it’s 1 of the big reasons I like Nginx–when correctly configured, it uses a lot fewer resources, though I still suggest always carefully examining the use of every piece of 3rd-party software on any given site.

Steel rat, 1 more thing–can you provide us a link to your site?