academiciens

Hello,

I uninstalled jetpack and its extension (backup vault) then reinstalled everything, I disconnected jetpack (which was by default reconnect to the reinstallation) and then I reconnected it. Do you still have this connection problem on your side? Because my xmlrpc.php is well accessible by testing it at the end of the url of my site.

• This reply was modified 3 months, 2 weeks ago by academiciens. Reason: traduction

Hello,

Thank you, it works perfectly now (automatic and manual)

For my culture, had I done a bad manipulation of my side or the problem came from your home and an adjustment was necessary as you did?

My fear is that if I monitor more the problem will start again in the future?

I got this message by monitoring from https://cloud.jetpack.com/activity-log

“We encountered an error when saving your site. We are aware of this problem and are trying to fix it.

Failure to back up the archive”

I can clearly see my max storage which has gone to 110GB (I use 10GB) but when I want to manually launch a backup (as the auto backup does not work) the button remains grayed out and if I hover the mouse over it I get this message:

“Unable to queue the backup because the storage is full.”

While I still have 100GB of availability. Same problem if I switch to a backup plan by the week or month…. My subscription will be renewed soon, if it is not resolved I will be forced to cancel my subscription in favor of another brand.

This is not a problem with my host, I contacted him nothing to report, and the other jetpack services have no problem they work perfectly. I have changed absolutely nothing on my config or add a new plugin.

• This reply was modified 3 months, 2 weeks ago by academiciens. Reason: add info

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