acaknoxville

Thank you!

With the full names, I see UpdraftPlus – Backup/Restore: by UpdraftPlus.Com on my plugin list. It is possible the other two (SSO, Endurance Page Cache) were on the plugin list recently but I may have deleted them within the last few weeks in trying to figure out what is going on. I’m sorry that I don’t recall.

When I have all plugins active, I cannot see on the live site an option to pay with crypto because I disabled the option.

“Pay with Crypto” was simply text that was input into the “Title” box in WooCommerce > Settings > Payments > Cash on delivery. Is it possible that a scammer hacked into our site, input that text, and set-up a wallet? Now, when I enable “Cash on delivery” and then try to purchase something in my shopping cart, it doesn’t appear as a payment option.

I am NOT able to see the order that was paid for with crypto on WooCommerce > Orders. It isn’t listed as Processing, Failed, or Cancelled.

Please see two screenshots of the order that the buyer sent to me. I can see they used Ethereum to send funds, but I have no idea where those funds went. Can you help?

Thank you – I learned that our website had some spam activity, so I’m guessing that this is how the “pay with crypto -25%” came to be. I removed it in Settings. When I disabled all of the plugins and then enabled them one by one – that text (pay with crypto) was still present until I changed it manually.

I do not recognize the plugins: DavidAnderson – 1.24.2
Mike Hansen – 0.4

I don’t see them on my list of plugins, either. Where are you seeing them?

Would WooCommerce have set-up a wallet to accept these funds?

My real question is: where have these crypto funds gone?? The person who sent them (using Ethereum) is very insistent they cannot be returned, and I have no clue where they are as we didn’t have a wallet set-up.

Thank you.

I deactivated 8 plugins and left WooCommerce activated. When I go to WooCommerce > Settings > Payments, “Cash on delivery?–?Pay with crypto -25%” still appears as an option.

I have no idea where the crypto funds would have ended up; do you?

Thank you; please see the attached screenshot below.

Here is our system report:

` WordPress Environment

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Server Info: Apache<br>PHP Version: 7.4.33<br>PHP Post Max Size: 516 MB<br>PHP Time Limit: 60<br>PHP Max Input Vars: 1000<br>cURL Version: 8.7.1<br>OpenSSL/1.1.1w

SUHOSIN Installed: –<br>MySQL Version: 5.7.23-23<br>Max Upload Size: 512 MB<br>Default Timezone is UTC: ?<br>fsockopen/cURL: ?<br>SoapClient: ?<br>DOMDocument: ?<br>GZip: ?<br>Multibyte String: ?<br>Remote Post: ?<br>Remote Get: ? Database

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amn_om: 3<br>amn_wpforms-lite: 4<br>attachment: 992<br>customize_changeset: 4<br>gift_card: 1<br>jp_img_sitemap: 1<br>jp_sitemap: 1<br>jp_sitemap_master: 1<br>page: 4<br>post: 1<br>product: 532<br>revision: 21<br>shop_order: 1185<br>wp_global_styles: 1<br>wp_navigation: 1<br>wpcode: 3 Security

Secure connection (HTTPS): ?<br>Hide errors from visitors: ? Active Plugins (9)

Akismet Anti-spam: Spam Protection: by Automattic - Anti-spam Team – 5.3.2<br>HTML in Category Descriptions: by Arno Esterhuizen – 1.2.4<br>Jetpack Protect: by Automattic - Jetpack Security team – 2.0.0<br>Jetpack: by Automattic – 13.3<br>The MOJO Marketplace: by Bluehost – 1.7.9<br>UpdraftPlus - Backup/Restore: by UpdraftPlus.Com<br>DavidAnderson – 1.24.2

WooCommerce Stripe Gateway: by WooCommerce – 8.1.1<br>WooCommerce: by Automattic – 8.7.0<br>Wordfence Security: by Wordfence – 7.11.5 Inactive Plugins (0) Must Use Plugins (4)

Endurance Browser Cache: by Mike Hansen – 0.4<br>Endurance Page Cache: by Mike Hansen – 2.2.1<br>SSO: by Garth Mortensen<br>Mike Hansen – 0.4

WP WooCommerce Fast Loader: by Plugin Author – 1.9 Settings

API Enabled: –<br>Force SSL: –<br>Currency: USD ($)<br>Currency Position: left<br>Thousand Separator: ,<br>Decimal Separator: .<br>Number of Decimals: 2<br>Taxonomies: Product Types: external (external)<br>grouped (grouped)<br>pw gift card (pw-gift-card)<br>simple (simple)<br>variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)<br>exclude-from-search (exclude-from-search)<br>featured (featured)<br>outofstock (outofstock)<br>rated-1 (rated-1)<br>rated-2 (rated-2)<br>rated-3 (rated-3)<br>rated-4 (rated-4)<br>rated-5 (rated-5)

Connected to Woo.com: –<br>Enforce Approved Product Download Directories: –<br>HPOS feature screen enabled: –<br>HPOS feature enabled: –<br>Order datastore: WC_Order_Data_Store_CPT<br>HPOS data sync enabled: – Logging

Enabled: ?<br>Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2<br>Retention period: 30 days<br>Level threshold: –<br>Log directory size: 12 KB WC Pages

Shop base: #6 - /<br>Cart: #7 - /cart/<br>Checkout: #8 - /checkout/<br>My account: ? Page ID is set<br>but the page does not exist

Terms and conditions: ? Page not set Theme

Name: Storefront<br>Version: 4.5.4<br>Author URL: https://woo.com/<br>Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme<br>WooCommerce Support: ? Templates

Overrides: – Admin

Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>navigation<br>onboarding<br>onboarding-tasks<br>product-variation-management<br>product-virtual-downloadable<br>product-external-affiliate<br>product-grouped<br>product-linked<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page

Disabled Features: customize-store<br>minified-js<br>new-product-management-experience<br>product-pre-publish-modal<br>settings<br>async-product-editor-category-field

Daily Cron: ? Next scheduled: 2024-04-08 23:52:07 +00:00<br>Options: ?<br>Notes: 199<br>Onboarding: completed Action Scheduler

Canceled: 1<br>Oldest: 2024-03-26 16:46:47 +0000<br>Newest: 2024-03-26 16:46:47 +0000

Complete: 429<br>Oldest: 2024-03-08 15:54:21 +0000<br>Newest: 2024-04-07 18:20:55 +0000

Failed: 25<br>Oldest: 2023-02-15 19:40:12 +0000<br>Newest: 2024-03-26 17:40:59 +0000

Pending: 3<br>Oldest: 2024-04-08 18:20:55 +0000<br>Newest: 2024-04-12 21:15:34 +0000 Status report information

Generated at: 2024-04-08 13:02:09 +00:00<br>`

Thank you! Our WooCommerce plugin enabled “Cash on delivery” as a Payment Method, which also included “Pay with crypto -25%” which I didn’t realize. I have since disabled that option.

Anything on this site would have been a standard part of the WooCommerce setup, as I did not customize anything.

I just went to Debug mode and have enabled “Log error messages”.

I have no idea where the crypto funds would have ended up; do you?