Adam Salah

Hello Sheila @oojahsheila

Thank you for reaching out.

We’ve tested the issue on our side, and everything appears to be working normally without any DNS errors. It’s possible that the issue may be related to a plugin conflict or a network setting on your end.

Here are a few steps you can try to help narrow down the issue:

1. Clear Browser Cache and DNS Cache: Sometimes, cached DNS entries or old browser data can lead to errors. Clearing your browser cache and flushing your DNS may help.
2. Deactivate Plugins Temporarily: Disable them one by one to allow you to identify if any plugin is causing the issue. Start with the right-click protection plugin, as it may have unexpected interactions.
3. Check DNS Settings: If the error persists, it may be worth checking with your hosting provider to ensure that your DNS settings are correctly configured.

Best regards,

Hello, @oojahsheila

Thank you for reaching out to support and we’re glad to assist you.

Well check and contact you soon.

Your Patience is much appreciated.

Thank you and have a nice day.

Regards

Hello @moreware ,

Thank you for your feedback.

We tested the Free plugin on our end, and it appears to work as expected. However, please note that the Free version may not be fully compatible with all websites, which could explain the issues you’re experiencing on mobile devices.

If you need further assistance, please let us know.

Best regards,

Hello, @ugopiazza20

Thank you for reaching out to support; we’re happy to assist you!

Thank you for your inquiry regarding the AMP plugin. The AMP plugin uses seven key criteria and principles to evaluate other plugins, flagging those that do not comply. While we follow general programming standards and WordPress requirements, we do not specifically tailor our work to meet the criteria of individual plugins like AMP. However, we’ll continue to look into this matter and keep you updated on any progress.

Thank you and have a wonderful day.

Regards

Hello, @yulaiho

Thank you for contacting support and we’re glad to assist you.

We have investigated the issue on our end and observed the same results. It’s important to note that this conflict does not necessarily indicate that the problem originates from our plugin. Nonetheless, we will continue to examine the situation and keep you updated on our progress.

Thank you, and have a wonderful day!

Best regards,

You’re welcome!

Have a wonderful day.

Hello, @mj347 @thomastaihei @clivesmith @burlingtonpress @ayanda02

Thank you for your patience.

We’ve just released an update (version 3.6.1) that addresses the reported issue. Please make sure to update the plugin on your end.

We appreciate your understanding, and wish you a great day!

Best regards,

Hello, @clivesmith @thomastaihei

Thank you for reaching out and for your valuable feedback.

We are currently investigating the issue you’ve reported. While we work on resolving it, we will be pushing out a new update for the plugin to address any immediate concerns.

We appreciate your patience, and we’ll keep you updated as we progress.

Have a wonderful day!

Regards

• This reply was modified 1 month, 1 week ago by Adam Salah.
• This reply was modified 1 month, 1 week ago by Adam Salah.

Hello @jonas720

Thank you for your message and for sharing your review with us.

We truly appreciate your suggestion and are happy to let you know that we’ll be implementing it in the upcoming update, which will be released soon. We’ll make sure to notify you once it’s available.

Thanks again, and have a great day!

Best regards,

Hello, @mj347

Thank you for your feedback.

Please share additional details or a report concerning the issue you referenced, along with the plugin you tested, through our support email at [email protected]. Thank you.

We are looking forward to hearing from you.

Thank you and have a nice day.

Regards

Hello, @pexlechris

Thank you for patience.

We have pushed a new version, kindly update the plugin to the new version on your end and provide us with your feedback.

Thank you and have a nice day.

Regards

Hello, @ayanda02 @mj347

Thank you for contacting support and we’re glad to assist you.

We will investigate the issue further and contact you soon.

Your patience is much appreciated.

Thank you and have a nice day.

Regards

Hello, @pexlechris

Thank you for reaching out support and we’re glad to assist you.

We are sorry for this inconvenience that may caused to you and we’ll investigate the issue and contact you soon.

Your Patience is much appreciated.

Thank you and have a great day.

Regards

Hello, @enxaqueca

Thank you for your patience.

we have fixed the issue and pushed a new update, kindly upgrade the plguin on your end and provide us with your feedback.

Thank you and have a nice day.

Regards

Hello,@enxaqueca

Thank you for contacting support and we’re glad to assist you.

We are sorry for this inconvenience that caused to you.

We will investigate the issue and contact you shortly.

Thank you and have a nice day.

Regards