Adam from Trustindex

Hi @noxeus, @frks2007!

As I see from logs, you don’t use the latest version of our plugins. Please check these versions, update our plugins, if necessary, then if there is still problems, please send us the content under plugins’ Troubleshoot tab and maybe the server log files as well.

Thanks in advance!

Adam,
Trustindex

Hello @frks2007!

I also checked your Apache log and it seems to be clear of any errors which would related to our plugin.

I suggest you to send us the following details:
– please check your JS console, if there is any problem with it.
– please enable your debug mode on local WordPress to detect any problems. You can set it in wp-config.php file (there is a guide to set it up: https://www.ads-software.com/support/article/debugging-in-wordpress/) or you can download the Debug Bar plugin from available plugin list in WordPress.

You can send these info with screenshots or just copy and paste them to this conversation.

Thanks in advance!

Adam
Trustindex

Hi @comw,

Could you please send us example WP CLI commands that you wanted to run? Also it would be good, if you could send us the info box from plugin’s Troubleshooting tab, which is located in top navbar’s right side on plugin’s settings page.

Thanks in advance!

Feel free to write to us, if you need further assistance,
Adam
Trustindex

We are glad to hear it!

Best regards,
Adam
Trustindex

We are glad to hear this!

Best regards,
Adam
Trustindex

We are glad to hear this.

Thank you for your reply!

Best regards,
Adam
Trustindex

We are glad to hear this.

Have a nice day too!

Best regards,
Adam
Trustindex

Hello @comw!

We have solved the problem, you can check it by upgrading your plugin to the newest version of it.

Thank you for your patience!

Feel free to write to us, if you need further assistance,
Adam
Trustindex

Hello @opticcell , @chrisrald!

We have solved the problem, you can check it by upgrading your plugin to the newest version of it.

Thank you for your patience!

Feel free to write to us, if you need further assistance,
Adam
Trustindex

Hello @yanngarcia!

We have solved the problem, you can check it by upgrading your plugin to the newest version of it.

Thank you for your patience!

Feel free to write to us, if you need further assistance,
Adam
Trustindex

Hello @kainette!

We have solved the problem with the plugin’s 7.11 version. Please check your plugin version and upgrade it, if you don’t have the latest version. Next, if you have checked the “Enable CSS internal loading” checkbox, then you can uncheck it and try out the newest version of plugin.

Thank you for your patience!

Feel free to write to us, if you need further assistance,
Adam
Trustindex

Hello @debbielu23!

We are glad to hear that it is working.

Feel free to write to us, if you need further assistance,
Adam
Trustindex

Hello @kainette!

We are checking it. Until we will solve the problem, please try following:
– go to your Troubleshooting tab (at the top right corner of the plugin configuration page)
– check the checkbox with this text: “Enable CSS internal loading”
– save again your widget, then refresh for website which contains the widget

If it doesn’t work, please send us the Troubleshooting tab’s content.

Feel free to write to us, if you need further assistance,
Adam
Trustindex

Hello @arajanosu,

Can you send us please the Troubleshooting tab’s content?

Feel free to write to us, if you need further assistance,
Adam
Trustindex

Hello @arajanosu,

Can you send us please the Troubleshooting tab’s content?

Feel free to write to us, if you need further assistance,
Adam
Trustindex