Leland

Hi @247web

Are you using ESET as your anti-virus software?

If so, they have confirmed that this is a false positive and is a bug on their end:

You will have to update your ESET software (especially the detection engine) for this false alarm to stop.

Thanks,
Leland
Support Engineer | AddThis

@thomthom44 this is used so AddThis can sync up with your website. We offer a variety of tools and analytics so these scripts are needed to make those tools work properly.

Hi @lipskas,

The PHP version is only displayed when you are a logged in admin user. This is so we have data about what PHP versions our users use so we can create the best experience possible.

Thanks,
Leland
Support Engineer | AddThis

Hi @mmeadpond,

Can you try disabling your excerpts in our plugin’s Advance Settings?

Video: https://www.screencast.com/t/orcCXArP

Let me know if that works!

Thanks,
Leland
Support Engineer | AddThis

Hi @andywilmot,

So sorry for that!

Can you let us know exactly what broke so we can try to see if we have a solution for you?

A lot of the time, we find that disabling your excerpts in our plugin’s Advance Settings fixes many issues.

Video on how to do this: https://www.screencast.com/t/orcCXArP

Let me know if that works!

Thanks,
Leland
Support Engineer | AddThis

• This reply was modified 7 years, 7 months ago by Leland.

Hi @myrouble,

Can you try disabling your excerpts in our plugin’s Advance Settings?

Video: https://www.screencast.com/t/orcCXArP

Let me know if that works!

Thanks,
Leland
Support Engineer | AddThis

Hi @efpeterson,

What is the URL of your website?

Do you have any further information you can provide to help with the investigation?

Thanks,
Leland
Support Engineer | AddThis

Hi @7kontinente,

Can you try disabling your excerpts in our plugin’s Advance Settings?

Video: https://www.screencast.com/t/orcCXArP

Let me know if that works!

Thanks,
Leland
Support Engineer | AddThis

Hi @zerowantuthri and @kaotik,

Can you try disabling your excerpts in our plugin’s Advance Settings?

Video: https://www.screencast.com/t/orcCXArP

Let me know if that works!

Thanks,
Leland
Support Engineer | AddThis

Hi @bruffridge,

I’m not sure why you are experiencing this issue but a workaround is to use our Website Tools by AddThis plugin instead:
https://www.ads-software.com/plugins/addthis-all/

I recommend that you deactivate our Follow Buttons plugin and install our Website Tools one. There are many advantages in using this plugin like accessing our entire suite of tools with additional customization and features. You’ll also get access to our analytics dashboard which allows you to gain further insight on your content and sharing data.

Overall, it can perform everything that the Follow button tool can do but much much more.

If you have any further questions, feel free to email us at [email protected] and we’d love to assist you!

Thanks,
Leland
Support Engineer | AddThis

Hi @danthes,

We have recently received some feedback regarding opening the share dialog in a small window vs a new tab. Our team will discuss this issue today regarding next steps.

If you email us at [email protected], I can keep you in the loop!

Thanks,
Leland
Support Engineer | AddThis

Hi @littlebirdweb,

It looks like you’ve hardcoded that AddThis script somewhere in your theme’s files, perhaps function.php or footer.php?

The reason why I suspect that is because the script is placed right below your theme’s JS files which is usually being called through one of the theme templates.

I’d suggest that you search your theme files and widget area to look for that script because it is not generated by the plugin.

Thanks,
Leland
Support Engineer | AddThis

• This reply was modified 7 years, 8 months ago by Leland.

Hi @littlebirdweb,

Can you share us the URL of your website so we can take a further look?

Thanks,
Leland
Support Engineer | AddThis

• This reply was modified 7 years, 8 months ago by Leland.

Hi @steinmannpictures,

To instruct Facebook and many other services what to show in a share or preview on the Newsfeed, you need to specify Open Graph meta tags. I would suggest adding the Open Graph tags (og:image, og:description, og:title, and og:url) to each of your pages.

Here’s some more information on Open Graph tags:
https://support.addthis.com/customer/portal/articles/381222-optimize-facebook-sharing

If you’ve already added Open Graph tags, I’d suggest looking at the Facebook Debugger to see if Facebook is reporting any errors:
https://developers.facebook.com/tools/debug

I hope that helps!

Thanks,
Leland
Support Engineer | AddThis

You’re welcome @thefitcpa!

Glad to help ??

Thanks,
Leland
Technical Support Engineer | AddThis