Aditya from POSIMYTH

Hello @rmiller635,

Thank you for sharing your feedback.

We’re truly sorry to hear about the inconvenience you’ve experienced. However, what you’ve described shouldn’t be possible. Once the widgets are turned off, no code is loaded at all, and we don’t overwrite or interfere with the code of any other plugins. Breaking any third-party settings is something we take very seriously and is highly unlikely.

We would never want our users to face any issues, and we’d love the opportunity to investigate this further for you.

Please share more details about the specific changes you noticed and your current setup. This will help us resolve your concerns as quickly as possible.

Looking forward to hearing from you so we can assist further.

Hello @aolaru,

I wanted to share a quick update with you! We’ve just released an update that removes the Nexter Theme recommendation during the onboarding process.

You can check out the latest changelog here: https://www.ads-software.com/plugins/the-plus-addons-for-elementor-page-builder/#developers

We truly value your feedback and are always working to make things simpler and more user-friendly.

Looking forward to your positive review in the future!

Thank you for your continued support.

Hello @robcashimeer12 ,

I wanted to share a quick update with you! We’ve just released an update that removes the Nexter Theme recommendation during the onboarding process.

You can check out the latest changelog here: https://www.ads-software.com/plugins/the-plus-addons-for-elementor-page-builder/#developers

We truly value your feedback and are always working to make things simpler and more user-friendly.

Looking forward to your positive review in the future!

Thank you for your continued support.

Hello @robcashimeer12,

Thank you for sharing your concerns with us.

We’ve added a checkbox option where users can choose to install and activate Nexter after seeing the prompt “Install & Activate Nexter Theme” However, you can easily switch back to your previous theme without losing any of the styles or layout.

Image for reference – https://cln.sh/Br60DX8y

That being said, we understand your frustration, and we appreciate your feedback. We’ll be releasing an update soon that allows users to skip the theme activation part entirely.

In the meantime, we kindly request you to give The Plus Addons for Elementor another try. We are confident you’ll love the variety of widgets it offers and the ease it brings to your design process.

We’ll keep working hard to regain your trust and aim for that 5-star rating! ??

Hi @aolaru ,

Thank you for sharing your experience and feedback.

We apologize for the confusion caused by the theme installation checkbox issue. We’ve just verified, and our team is working on a fix for the onboarding process, which will be released soon.

Regarding the slow loading of the Elementor editor and the “can’t edit” info box, we understand how frustrating that can be. The Plus Addons for Elementor is designed to work with most Elementor-optimized themes. However, with Nexter, you get a Free Elementor Theme Builder, which allows for greater flexibility. You can easily switch back by activating your old theme.

Slow loading issues can depend on multiple factors. Could you confirm that you have a memory limit of at least 512 MB from the hosting side? We have outlined a total of 21 possible ways to fix this issue here: 21 Ways to Fix Elementor Editor Stuck on Loading Screen.

As we speak, we are working on a faster dashboard, a more optimized flow, and the most fast Elementor widgets ever. We are also releasing 1000+ Elementor templates made with The Plus Widgets. I am sure you’re going to love our upcoming updates.

We kindly ask you to give The Plus Addons for Elementor another try. Our team is here to assist you with any issues you may face, ensuring you have a smooth experience.

We appreciate your understanding and would never want you to have any bad experience.

Looking forward to your response.

Hello @wtfusername ,

Apologies for the experience you had; this isn’t something we want our users to have.

We would like to fix this as a priority. We’re working on the 2.0 Nexter Extension, which will make the onboarding experience faster and smoother, with no notices.

Please let me know if you require any help with Nexter. We will make sure it is addressed promptly.

I am sure that as you explore the power of the Nexter Extension, you will happily update your review to 5 stars.

Looking forward to hearing from you.

Hello @jmaneyrol,

Thank you so much for sharing your feedback; we always appreciate our users taking time to share their thoughts here.

1. We have made note of the issues, bugs, and minor hiccups; we will always address them once we find them. Our QA team conducts rigorous testing, but we will ensure all the popular themes are given extra care. We frequently run tests with all popular themes.
2. We normally ask for access so that we can quickly check the issue. Normally, every plugin owner requests such details to expedite the fixing process for both of us. Rest assured, our support system is 256-bit encrypted, and all our individual team members have active security measures in place.

However, if you’re not comfortable sharing access, you can always share a staging environment where we can test and fix the issue for you.

We will always strive for your 5 star happiness.

Our support team is always available if you require any help.

I apologize for any confusion. We haven’t imposed any restrictions on updating plugins through the plugin panel. All our users can update plugins directly from the panel without any manual uploads required.

As you’re a premium user, I kindly request you to reach out to us via our website live chat or support helpdesk.

We will investigate the issue with the plugin update panel immediately.

Thank you for bringing this to our attention, and we’ll ensure to resolve it promptly for you.

Hello @ajtaylorimages ,

I’m sorry to hear that you’re experiencing issues while updating. Can I confirm whether you’re using our PRO version or just the FREE version?

There can be multiple reasons for the plugin not updating. In most cases, the Free version won’t be an issue as it’s hosted on www.ads-software.com, and it’s the same for all WP users.

But for the Pro version, please check:

1. Ensure that the license key is activated.
2. If you have recently migrated from staging to live or made any domain changes, it’s necessary to reactivate the license on the new domain.

We’ve documented the full steps here: https://theplusaddons.com/docs/fix-update-failed-download-failed-unauthorized-error/

Looking forward to hearing from you. Please let me know if you require any further assistance.

If you continue to see errors, please share the error code, and I will personally prioritize checking this for you. Thank you.

Thank you @sojan1 for your kind words!

We’re thrilled to hear that you’re enjoying UIChemy and finding it helpful for your projects. Your support means the world to us, and we’re grateful for the opportunity to be part of your journey.

This is just the beginning of our exciting vision, to integrate WordPress & Figma.

Hello @legendarydesign,

Just following up to see if you had a chance to review our previous message.

We have step-by-step documentation for all our display conditions available here- https://theplusaddons.com/help/display-conditions/

This will help you get your exact results easily

If you’re a video learner, you can watch our display condition detailed series.

1. How to Show/Hide content Based on Location, Language, URL Strings & Parameters
2. Dynamically Show/Hide WordPress Content From ACF Field, JetEngine, Toolset & Pods (Elementor)
3. Dynamic Visibility Conditions for WooCommerce Products in Elementor

We genuinely care about ensuring a smooth experience for all our users, and we understand that encountering difficulties with our plugin is not something we want any of our users to experience.

Looking forward to hearing from you.

Thank you for your response. We understand that you’re not a direct buyer, but we appreciate your efforts in helping your client.

We assure you that we take feedback seriously, and we’re committed to resolving any bugs or errors promptly.

As you mentioned, you can’t access our forum, but you can still connect with us via live chat on our website. We’re here to help and address any concerns you may have regarding the plugin feature.

Please know that we regularly update the plugin to improve its functionality and address any reported issues. Our recent 5-star reviews, which reflect the positive experiences of our satisfied users.

Feel free to reach out via live chat, or you can share the issue directly here as well, and we’ll do our best to sort out the issues you’ve encountered on priority.

I am sure, you will have more reasons to use The Plus Addons for Elementor, after knowing its full potential.

Hello @legandarydesign,

Aditya this side from Team The Plus Addons for Elementor.

Thank you for sharing your feedback with us. We’re sorry to hear that you’ve experienced issues with the display conditions. We understand your frustration, and we’d like to help resolve this for you.

We have multiple users who are using the display rules smoothly on their site, we’d like to delve deeper into the issue and check what might be causing the problem.

And seems like you are our premium users, I would request you to add a ticket at our helpdesk.

We’re here to ensure that you have the best experience possible with our plugin.

Looking forward to resolving this for you.

Thanks