AdminMiIPL

Hi, Michael. Well, it took us awhile, but we moved the sub-directory to the root directory and changed themes – we still have lots of fixing to do, but the good news is that the Tabby Responsive Tabs we installed is now working!!! Check it out: https://www.miipl.org/greenandgrow-2/ .

Thank you so much for all of your help – the changes we made because of your advice helped us on several other issues we were having on our site, as well.

I really appreciate all of your follow-up and troubleshooting – you went way out of your way to help us fix our problem and your suggestion worked beautifully!

Hi, Michael. Thank you so much for checking all of this out for us. At this point, we’re still trying to figure out if we can follow the steps in the codex article ourselves or whether we want to go ahead and hire someone to do it. The person who moved the site to the sub-directory is no longer available to help out and our web host says it is not within their scope of service. They did, however, email me the following instruction:

What you will need to do is have your developer remove the install at the domain’s root, and keep the site at devwordpress. You will also need to keep the index.php file and edit it to load the wp-blog-header.php:

require( dirname( __FILE__ ) . ‘/devwordpress/wp-blog-header.php’ );

I’ll keep you posted.

Hi, Michael.

You have lost me. I’m not sure how to find the line that you refer to above.

Good Morning, Michael.

1. I sent the hosting company a message and will let you know when I hear back from them.

2. Regarding the two other troubleshooting ideas, I did them before I even contacted you – I changed the theme to twenty thirteen and also deactivated all of the other plugins – neither of these worked.

3. In terms of the root/sub directory issue, I have no idea. Our webpage was developed at least 3 years ago by a developer who is long gone. We have not changed anything in the basic structure since then. I have, however, added some other plugins since I started and they have worked fine – I’m not sure if any plugins were active before the address was changed, but tabby is not the only plugin to be added since our address was changed.

4. I have no idea if all of the setting installation steps were followed. We have not had any trouble with anything else on the site, including other plugins, though.

5. In terms of connecting to our site files by ftp and checking the index.php in the root directory, I would be happy to do that but have no idea how – can you send directions?

Thanks.

I just did it again. Deleted everything, saved it, retyped it into the text editor, saved it again. I then tried starting again and typing it in without the spaces and saving it. I then went back and deleted everything and typed it all back into the text editor with the spaces. Still no luck.

Good Morning.

I typed in the shortcodes into the visual editor instead of copy/paste. Just to make sure, I just deleted it all and typed it all in again.

I also followed your other suggestions – I deactivated all other plugins and I changed the theme to twenty thirteen – neither of these worked.

Regarding the modification of our theme, I’m not sure. I inherited the site from someone else. I highly doubt he modified the theme, though, but I can’t say for sure. Is there a way for me to check if there is a custom footer.php in the theme that is preventing shortcodes from being processed?

OK, I just backed up the files and updated to 4.2.1

Our site is https://www.miipl.org. Not sure what you’re looking at but my dashboard says what I wrote above. I installed the plugin and it’s on my plugin list and says it’s installed and active. Not sure where the gap is. I did get a notice saying I should update my version to 4.2.1, which I haven’t done yet, but it does say that I’m currently on 4.1.4.

???

Hmmm, on my dashboard it says:

WordPress 4.1.4 running Associate Child Theme theme.

And on the plugin page, it says this for Tabby:

Tabby Responsive Tabs
Deactivate | Edit

Create responsive tabs inside your posts, pages or custom post types by adding simple shortcodes. An easy to use admin page can be added to customise the tab styles with the optional Tabby Responsive Tabs Customiser add-on plugin.
Version 1.2.1 | By cubecolour | View details | | | | |