aesparz

Hi there,

We have listed some common causes and fixes for this issue here:

https://docs.revenuehunt.com/how-to-guides/troubleshooting-product-recommendation-quiz-app-issues-for-wordpress-woocommerce/

Check out the The plugin does not have a valid header section.

Hope this helps! If you’re still experiencing issues, you can reach us directly at [email protected]

Best Regards,

Hi there, thanks for reaching out!

For 1) We don’t yet have this available – I will make sure to pass your comments to your developer – an alternative would be to use a video (that can include audio) in any of your slides, or you might even be able to use custom javascript to embed it yourself:

https://docs.revenuehunt.com/how-to-guides/add-javascript/

2) You can choose if a question is mandatory or not in your Question Settings (bottom right section of each slide – wrench icon)

3) Unfortunately we don’t have this available, but Ill also be happy to pass your comments down to the dev team ??

If you have any other questions, feel free to contact us directly: https://revenuehunt.com/contact/

Hope this helps

Best Regards

Hi there, thanks for reaching out!

Normally, hotlinking is enabled by default on WP. However, it seems your store has disabled it. We have a guide on how to enable it here: https://docs.revenuehunt.com/how-to-guides/missing-product-images/?h=hotlink#enable-hotlinking-in-wordpress

Hope this helps, and please feel free to reach out?to our support directly if?you have any other questions.?https://revenuehunt.com/contact/

Hi there,

You can add different blocks and conditional logic to them in your results page without the need of custom code: https://revenuehunt.com/faqs/dynamic-results-pages/

To change the layout in detail, however, you or your developer can add custom CSS, it’s very simple: https://revenuehunt.com/faqs/customize-quiz-design/

Please note the code itself is outside of our customer support activities: https://revenuehunt.com/faqs/customer-support/

but we include some snippets and examples in the article above for you to get started – your developer can adjust these snippets + add new CSS code for the layout to fit your particular website

Hope this helps! If you have any questions, feel free to let us know here or directly at [email protected].

Best Regards

Hi there,

You don’t need to use Zapier to integrate with Klaviyo, we offer a native integration with Klaviyo itself:

https://revenuehunt.com/faqs/sending-leads-to-klaviyo-account/

If you’re still interested in using Zapier for another CRM, here’s how to integrate the quiz to Zapier: https://revenuehunt.com/faqs/sending-leads-to-mailing-list-crm-zapier/

Hope this helps! If you have any questions, feel free to let us know or reach us at [email protected]

Best Regards,

You’re most welcome! We’re glad our support was of help ?? and feel free to let me know which quiz you’re using — I’ll be happy to paste the code there, too.

By the way… if you’ve enjoyed our support, would you mind leaving a small review? a phrase or two would do the job and it’d mean the world to us ?? you can do it here: https://www.ads-software.com/support/plugin/product-recommendation-quiz-for-ecommerce/reviews/#new-post

Thanks so much in advance! every vote counts when you’re getting started.

Best Wishes,

Hi there!

If you can only see a message, please feel free to close it — on my end, I can’t see any issue with your account. I will pass down the comments to the development team – in case we’re not experiencing any further WPML issues, we’ll remove the message. Thanks so much for putting this into our attention!

P.S I have also replied to your email, feel free to continue the conversation directly in the thread.

Hope this helps,

Best Regards

Hi Gevorg,

Thanks so much for your detailed response

Indeed, we depend specifically on:

1) Your store granting us access to your catalogue and

2) Fetching the catalogue itself, as the app is running within our servers and we need to import the data, as you well said.

You can also try to whitelist our IP – you can find this information just before the last section of this article: https://revenuehunt.com/faqs/woocommerce-error-request-consumer-data/

No information is shared with third parties unless you manually integrate with them (for example, our integration with Klaviyo to send the recommended items on a follow-up email ). For the vast majority of the stores, our app works right of the bat, without any further configuration necessary; as WordPress / WooCommerce stores are much more customisable than other ecommerce platform’s stores, sometimes other plugins or the store’s settings themselves can make the app not function correctly – it’s difficult to say which specific setting / plugin can be causing it, as there are many variables in place. We’d like to ask the @moderator if there’s any alternatives for getting more in-depth data to check / troubleshoot what might be going on, as we’re of course unable to see the specific settings of the store on our end.

If you have any follow up questions, please let me know, we’ll be happy to assist!

Best Regards,

Hi there,

Thanks so much for the heads up, we were unaware of this rule and we’ll be happy to comply – our troubleshooting technique can also be done on @gev0rg ‘s end by disabling the plugins temporarily, trying to install our app, and enabling the plugins back again.

@moderator If there’s any further action needed, or if I need to remove my comment (I couldn’t find a way to delete or edit it) please let me know, we’ll keep attentive – our objective is of course offering the most complete support possible, without breaking any rules the forum or WordPress have.

Best Regards,

Hi there,

The fix is now live, simply upgrade the plugin to the latest version ??

Hope this helps,

Best Regards

Hi there, thanks so much for your response,

I see. By this issue I can confirm there must be some setting in your website that’s preventing us from getting the necessary data to run the app in your site. We’ve made a guide with the most usual settings / errors that could’ve caused this issue: https://revenuehunt.com/faqs/woocommerce-error-request-consumer-data/

Hope this points you in the right direction, let me know if you have any questions

Best Regards,

Hi, thanks so much for your kind words! If you even have any questions, feedback or any other matter, don’t hesitate to reach out!

Thanks for choosing our app.

We appreciate your feedback! It’s great to hear that you’re finding good value in our service, enjoying the flexibility in layout and customization, and that our support has been quick and helpful. If you ever have more to share or need assistance, feel free to reach out. Thank you for choosing us!

We really appreciate your positive feedback on our plugin! It’s great to hear that everything is working well for you and that our customer service has been helpful. Don’t worry about your level of experience – we’re here to assist all users. Thanks for the recommendation! If you ever have more questions or need assistance, feel free to reach out anytime ??

Hi Sanja,

thanks so much for reaching out! You will need to trigger a manual sync to include your new products, it’s very simple: https://revenuehunt.com/faqs/products-collections-not-showing-choices-dropdown/

No worries, I took the liberty of triggering it for you. The sync will take 15-30 minutes, if you don’t see your missing items, clearing your browser’s cache will work.

Hope this helps!

Best Regards,