aftershipsupport

Hello Blanche,

Thank you for your patience and understanding.

We apologize for the delayed response. We would like to inform you that our platform supports the latest version of WordPress and is also compatible with version 6.4.3.

If you have any further questions or need assistance, please don’t hesitate to contact us at [email protected].

Regards
Team AfterShip

Hi @venciewine

I am sorry that you didn’t receive a reply.

Please contact us again with your email address; so that we can investigate this issue and give you a resolution. We are available 24 x 7. You can always reach out to us via the live chat option available on your account or email us at [email protected]

Regards,
Rupam
Team AfterShip`

Hello @zeninho ,

I understand you would like to translate text in the email and also add a new line between this Aftership table and other order details in the email.

Please be rest assured that your issue would be dealt with utmost priority. I would recommend that you contact us with your email address so that we can provide you step by step instructions to resolve this issue. We are available 24 X 7. You can always reach out to us via the live chat option available on your account or email us at [email protected]

Regards,
Rupam
Team AfterShip

Hello @evgenyfed,

I understand you would like to add Space Express for tracking.

Your feedback has been noted. Please be rest assured that your issue would be dealt with utmost priority. I would recommend that you contact us with your email address. We are available 24 X 7. You can always reach out to us via the live chat option available on your account or email us at [email protected]

Regards,
Rupam
Team AfterShip

Hello @beflanet,

I understand you would like to know whether you can get automated shipping & delivery updates with the AfterShip plugin.

Please be rest assured that your issue would be dealt with utmost priority. I would recommend that you contact us with your email address so that we can provide you step by step instructions to resolve this issue. We are available 24 X 7. You can always reach out to us via the live chat option available on your account or email us at [email protected]

Regards,
Rupam
Team AfterShip

Hello @venciewine

I am sorry for the inconvenience. Please be rest assured that your issue would be dealt with utmost priority. I would recommend that you contact us with your email address. We are available 24 X 7. You can always reach out to us via the live chat option available on your account or email us at [email protected]

Regards,
Rupam
Team AfterShip

Hi @mad2kx

I am sorry to know that you are still getting the error even though there was an update for the plugin.

You need not worry. I would recommend that you please contact us. We are available 24 X 7. You can always reach out to us via the live chat option available on your account or email us at [email protected]

Regards,
Rupam
Team AfterShip

Hello @mad2kx,

I am sorry to know that you are unable to connect your store after following the prompts on the WordPress Admin page; as you are getting “Error: An error occurred in the request and at the time were unable to send the consumer data”.

Please be rest assured that your issue would be dealt with utmost priority. I would recommend that you contact us with your email address. We are available 24 X 7. You can always reach out to us via the live chat option available on your account or email us at [email protected]

Regards,
Rupam
Team AfterShip

Hi @dreamer534

I am sorry to know that you are getting errors when connecting plugin to store and also having issues with the track button on customer.

I would request you to please contact us via the live chat option available on your account or email us at [email protected]. Please note that we are available 24 X 7.

Your issue would be dealt with utmost priority and will be investigated thoroughly, and if required we will escalate this issue to our developers for a quick resolution.

Regards,
Rupam
Team AfterShip

Hi @farid1492

I understand you would like to know if it’s possible to send shipping first and last name for customer name when an order is sent to AfterShip.

I would request you to please contact us via the live chat option available on your account or email us at [email protected]. Please note that we are available 24 X 7.

You need to confirm your email address once you contact us. Your issue would be dealt with utmost priority and will be investigated thoroughly; and if required we will escalate this issue to our developers for a quick resolution.

Regards,
Rupam
Team AfterShip

Hi @nutrijets

I am extremely sorry for your concern. I can see that you had a bad experience after contacting AfterShip Customer Service support.

Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.

Your feedback has been noted. Your issue would be dealt with utmost priority once you contact us. Please note that we are available 24 X 7. You can always reach out to us via the live chat option available on your account or email us at [email protected]

Regards,
Rupam
Team AfterShip

@water4better : I am sorry to know that your issue has not been addressed yet by the development team.

Your feedback has been noted. We would ensure that you experience the best customer support.

Once again, I apologize on behalf of the customer support team. Please be rest assured that once you contact us your issue would be dealt with utmost priority.

We are available 24 X 7. You can always reach out to us via the live chat option available on your account or email us at [email protected]

Regards,
Rupam
Team AfterShip

I am extremely sorry for your concerns. I can see that you are concerned about the process of sending tracking number to customers not being defined anywhere on the app or top of the page. Also, the process of adding carriers manually one by one is not satisfactory and you would like to have a button there with the function to add all carriers at the backend rather than one by one.

Your feedback has been noted. Your issue would be dealt with utmost priority once you contact us. Please note that we are available 24 X 7. You can always reach out to us via the live chat option available on your account or email us at [email protected]

Regards,
Rupam
Team AfterShip

Thank you for your review. It is our constant endeavor to delight our users.

Your feedback has been noted. I am glad to know that you are happy with the app and also the customer service support. We would ensure that you experience the best customer support.

We are available 24 X 7. You can always reach out to us via the live chat option available on your account or email us at [email protected]

Regards,
Rupam
Team Postmen

Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations.

Please be assured that we are working on your request on priority and the refund has already been initiated at our end.

You are our valued user and we are committed to providing the best support at all times.

We sincerely apologize for the inconvenience caused and we appreciate your patience in this matter.

Regards,
Neelima Aggarwal
Team AfterShip