agizzie

Oh really?

the code is

@media only screen and (max-width: 980px) {
 /*Edit the 0px number according to your website for mobile*/
     #tidio-chat-iframe {
	  margin-right: 50px !important; 
	  }
}

I took the code from one of your support threads which was posted only 8 months ago.
https://www.ads-software.com/support/topic/change-position-of-tidio-chat-icon/
which says to use the codepen code to move it from here
https://codepen.io/TidioSupport/pen/xxxGxgN

or was that for a different widget :-/

Hi @kamiltidio

thanks for your reply.

My URL is mnkcase.com

I’ve worked it out.

I put the js script into the js excludes and it seems to be running fine.

Hi @chiape

Thanks for getting back to me. I re-tested this morning, it took a little while for the actual discount to be removed after the banner was displayed, but it got there eventually.

Marked and closed as resolved ??

Hi @oaoyadeyi

Thanks for your reply. I had re checked with the the thread you linked to too and tested this morning. In my test transaction after the order was placed, I received the error message, ‘Sorry it seems the coupon… it has now been removed from your order.’ Which is correct,as per the the linked thread.

However, in my case the discount has NOT been removed and the total sits as though it has been applied.

Please see screen shot

Any suggestions?

Hi @thracefulton

Thanks for getting back to me with some tips. Apologies, I assumed the plugin was linking it all together.

I shall look at the links you supplied and give it all another crack and let you know how I get on.

Thanks again.

Regards,

A

@danielinhou thanks.

Hi @bruberries

Yes, I’m using woocommerce with woo payments, PayPal Payments, and a storefront (child) theme.

Hope this helps.

Regards,

A

@ihereira sure will do. Here is the link to the post – as of yet I’ve not heard from them.

MailPoet Post

I’ve had another play and it turns out to be the MailPoet slide in forms interfering with the firing of the credit card input fields.

Why it was only on FF I had the issue I do not know, must be the way it loads forms in certain order…

Will post on MailPoet support to see if they have had any similar issues

Hi @maykato

Thanks for getting back to me, please find the rport below.

### WordPress Environment ###

WordPress address (URL): https://mnkcase.com
Site address (URL): https://mnkcase.com
WC Version: 6.1.0
REST API Version: ? 6.1.0
WC Blocks Version: ? 6.5.1
Action Scheduler Version: ? 3.4.0
WC Admin Version: ? 3.0.3
Log Directory Writable: ?
WP Version: 5.8.3
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ?
Language: en_GB
External object cache: –

### Server Environment ###

Server Info: LiteSpeed
PHP Version: 7.4.27
PHP Post Max Size: 32 MB
PHP Time Limit: 30
PHP Max Input Vars: 16384
cURL Version: 7.71.0
OpenSSL/1.1.1d

SUHOSIN Installed: –
MySQL Version: 8.0.23
Max Upload Size: 32 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ? Your server does not have the SoapClient class enabled - some gateway plugins which use SOAP may not work as expected.
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 6.1.0
WC Database Prefix: wp_
Total Database Size: 40.65MB
Database Data Size: 36.56MB
Database Index Size: 4.09MB
wp_woocommerce_sessions: Data: 0.11MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_actions: Data: 0.44MB + Index: 0.53MB + Engine InnoDB
wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_logs: Data: 0.30MB + Index: 0.23MB + Engine InnoDB
wp_aioseo_cache: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
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wp_aioseo_posts: Data: 5.52MB + Index: 0.05MB + Engine InnoDB
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wp_cff_facebook_feed_locator: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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wp_gla_merchant_issues: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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wp_mailpoet_newsletter_posts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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wp_mailpoet_newsletter_templates: Data: 3.52MB + Index: 0.00MB + Engine InnoDB
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wp_mailpoet_scheduled_task_subscribers: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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wp_mailpoet_segments: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_mailpoet_sending_queues: Data: 1.52MB + Index: 0.03MB + Engine InnoDB
wp_mailpoet_settings: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailpoet_statistics_bounces: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_mailpoet_statistics_clicks: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_mailpoet_statistics_forms: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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wp_mailpoet_statistics_opens: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
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wp_mailpoet_statistics_woocommerce_purchases: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_mailpoet_stats_notifications: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_mailpoet_subscriber_custom_field: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailpoet_subscriber_ips: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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wp_mailpoet_user_flags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_options: Data: 4.02MB + Index: 0.14MB + Engine InnoDB
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wp_posts: Data: 13.33MB + Index: 0.22MB + Engine InnoDB
wp_sbi_instagram_feed_locator: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_sbi_instagram_feeds_posts: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_sbi_instagram_posts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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wp_usermeta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

attachment: 195
customize_changeset: 2
elementor_library: 3
elementor-hf: 2
feedback: 9
mailpoet_page: 1
nav_menu_item: 28
page: 39
post: 8
product: 6
product_variation: 7
revision: 1047
seedprod: 2
shop_coupon: 6
shop_order: 6
shop_order_refund: 1
sp_wp_tabs: 7
wpforms: 2

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (27) ###

All in One SEO: by All in One SEO Team – 4.1.6.2
Change wp-admin login: by Nuno Morais Sarmento – 1.0.6
Classic Editor: by WordPress Contributors – 1.6.2
Classic Widgets: by WordPress Contributors – 0.2
Coming Soon Page, Maintenance Mode & Landing Pages by SeedProd: by SeedProd – 6.6.0
Custom Sidebars: by WebFactory Ltd – 3.35
Elementor: by Elementor.com – 3.5.3
Essential Addons for Elementor: by WPDeveloper – 5.0.1
Facebook for WooCommerce: by Facebook – 2.6.9
Font Awesome: by Font Awesome – 4.0.4
GDPR Cookie Compliance: by Moove Agency – 4.7.2
Google Listings and Ads: by WooCommerce – 1.10.0
Elementor Header & Footer Builder: by Brainstorm Force
Nikhil Chavan – 1.6.7

Insert Headers and Footers: by WPBeginner – 1.6.0
Smash Balloon Instagram Feed: by Smash Balloon – 2.9.10
Jetpack: by Automattic – 10.5
Layout Grid: by Automattic – 1.7.2
MailPoet 3 Premium (New): by MailPoet – 3.76.0
MailPoet 3 (New): by MailPoet – 3.76.0
Return Refund and Exchange for WooCommerce: by MakeWebBetter – 3.1.3
WooCommerce Payments: by Automattic – 3.5.0
WooCommerce PayPal Payments: by WooCommerce – 1.6.4
WooCommerce Shipping & Tax: by WooCommerce – 1.25.20
WooCommerce: by Automattic – 6.1.0
StoreCustomizer: by Kaira – 2.3.6
WP Tabs: by ShapedPlugin – 2.1.0
WPForms Lite: by WPForms – 1.7.2

### Inactive Plugins (4) ###

360 Spin For Woocommerce: by Glo3D Inc. – 1.2.0
Advanced Woo Search: by ILLID – 2.44
SumoMe: by SumoMe – 1.31
WooFunnels Funnel Builder: by BuildWooFunnels – 1.11.1

### Must Use Plugins (1) ###

installatron_hide_status_test.php: by  –

### Settings ###

API Enabled: –
Force SSL: –
Currency: GBP (￡)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #16 - /shop/
Basket: #17 - /basket/
Checkout: #18 - /checkout/
My account: #19 - /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: Storefront Child
Version: 1.0.0
Author URL: 
Child Theme: ?
Parent Theme Name: Storefront
Parent Theme Version: 3.9.1
Parent Theme Author URL: https://woocommerce.com/
WooCommerce Support: ?

### Templates ###

Overrides: storefront-child/woocommerce/cart/cart.php
storefront-child/woocommerce/cart/cross-sells.php
storefront-child/woocommerce/checkout/form-coupon.php
storefront-child/woocommerce/emails/customer-invoice.php
storefront-child/woocommerce/emails/customer-note.php
storefront-child/woocommerce/emails/customer-on-hold-order.php
storefront-child/woocommerce/emails/customer-processing-order.php
storefront-child/woocommerce/emails/customer-refunded-order.php
storefront-child/woocommerce/emails/customer-reset-password.php

### WooCommerce PayPal Payments ###

Onboarded: ?
Shop country code: GB
WooCommerce currency supported: ?
PayPal card processing available in country: ?
Pay Later messaging available in country: ?
Webhook status: –
Vault enabled: ?
Logging enabled: –
Reference Transactions: –
Used PayPal Checkout plugin: –

### WooCommerce Payments ###

Version: 3.5.0
Connected to WPCOM: Yes
Blog ID: 197167677
Account ID: acct_1JeirX2Ehhq7fNgg

### Action Scheduler ###

Complete: 1,347
Oldest: 2021-12-18 11:37:46 +0000
Newest: 2022-01-17 16:35:11 +0000

Pending: 10
Oldest: 2022-01-17 16:50:11 +0000
Newest: 2022-01-24 11:39:14 +0000

### Status report information ###

Generated at: 2022-01-17 16:48:58 +00:00

—update—

It looks like it could be an issue with Firefox, the credit card details box appears when using Chrome.

Hi @jricketts4

I think I’m good…for now. I gave it another crack this morning and it looks like it has linked this time.

Thanks for getting back to me, I’ll give you a shout should I need to.

I have the same issue.

Why has the logo re-appeared after the update?

Hi @chrism245

Thanks for your suggestion, I created a new pixel and yhis time appaered to be working. I received a facebook message saying they were to review my set up then,
I got all the woocommerce splash page, ‘We are would like to redirect you to [my domain] – ‘YES THAT’S MY SITE’ ‘ (slightly parphrasing)

I click the button to redirect to my site’s dashboard to where I was greeted with the following error, ‘Heads up! It looks like there was a problem with reconnecting… – please see screen shot