hrn1995 (woo-hc)

Hi @mamunur105

Thanks for sharing that. Moreover, if you have more questions, please don’t hesitate to start a new topic here.

We’re glad that we’re able to help, @artgoddess! If you have a few minutes, we’d love if you could leave us a review: https://www.ads-software.com/support/plugin/woocommerce/reviews/

Hi @soniamcangel

Could you please share with us a screenshot of how it looks on your end? You may use https://snipboard.io when sharing screenshots. Please follow the instructions on the page, then paste the URL in your reply.

On the other hand, have you tried using a different browser or device to see if the problem persists? If not yet, kindly try that, please.

Looking forward to your response.

Hi @prokot68

You may want to consider using a different plugin. There are several plugins available that allow you to display and order products in different units like pieces, kilograms, and grams. Some of these include:

• Measurement Price Calculator for WooCommerce

For free plugins, you may explore the www.ads-software.com plugin repository.

All extensions sold on WooCommerce.com have a 30-day refund policy. If the product doesn’t work the way you need it, or you think another product would work better, we are more than happy to provide a full refund.

I hope this helps! 

Hi @ajeercp

Could you please walk us through the steps to encounter the problem? On the other hand, you may share a screenshot via https://snipboard.io or a screen recording via https://www.loom.com. Please follow the instructions on the page, then paste the URL in your reply.

In the meantime, I recommend clearing your cache by navigating to WooCommerce → Status → Tools, and do the following to see if this makes any difference:

• WooCommerce transients – Clear
• Expired transients – Clear
• Clear template cache – Clear

I also highly suggest performing a conflict test by switching to a default WordPress theme, and then deactivating all plugins except WooCommerce to see if the issue is gone, if yes, that means a theme or a plugin is contributing to the issue. Re-enable each to see which one causes it. You can find a more detailed explanation of how to do a conflict test here.

Hi @daodaotw

I understand that you’re experiencing an issue where a user change is automatically made when loading the Single Product template, as indicated by the Save button on top right, and this doesn’t occur with any other WooCommerce templates.

To assist you further, I’ll need a bit more information about the issue. Could you please provide the following details?

• System Status Report: navigate to WooCommerce → Status → select Get system report and then Download for support. This will download a TXT file that has the contents of the SSR to share with us.
• Fatal Error log: Share a copy of any fatal error log found under WooCommerce → Status → Logs.
• Any error messages you’ve seen, if any.
• A screenshot or screen recording of the issue, if possible. You may use https://snipboard.io when sharing screenshots and https://www.loom.com when sharing screen recordings. Please follow the instructions on the page, then paste the URL in your reply.

In the meantime, I suggest clearing your browser cache or trying a different browser to see if the issue persists. It’s also worth checking if any of your other plugins might be interfering with WooCommerce. You can do this by deactivating all other plugins temporarily and switching to a default WordPress theme and see if the problem persists. If it doesn’t, reactivate your plugins one by one until you find the one causing the issue.

You’re welcome, @mzvarik! We’re happy that we’re able to assist you!

I’m going to mark this thread as resolved, but please don’t hesitate to start a new topic if you have any more questions down the line.

If you have a few minutes, we’d love if you could leave us a review: https://www.ads-software.com/support/plugin/woocommerce/reviews/

Have a fantastic day!

Hi @donpruebas

From your explanation, it seems like there are two main issues you’re experiencing:

1. The “Ver carrito” (Go to cart) button is redirecting to the main page instead of the cart.
2. The “Finalizar compra” (Finalize purchase) button is redirecting to a product page instead of the checkout page.

For the first issue, this could be due to a misconfiguration in the WooCommerce settings or a conflict with your theme or plugins. To resolve this, you can try the following steps:

• Go to WooCommerce > Settings > Advanced.
• From the Cart Page, ensure that the page is selected correctly.
• Save changes and test again.

For the second issue, it’s likely due to a similar misconfiguration or conflict. Kindly do the same steps for the Checkout page.

If the issue persists even if the configuration is correct, try switching to a default WordPress theme (like Twenty Twenty-One) and disabling all plugins except WooCommerce to see if the issue is related to a theme or plugin conflict. You can find a more detailed explanation of how to do a conflict test here.

Hi @thecandyman8

I understand that you’ve been experiencing issues with the WooCommerce Coupon. We’ll do our best to help you get this sorted out.

Is there any error message when you try to update it? If so, kindly share with us some screenshots to better understand the issue. You may use https://snipboard.io when sharing screenshots. Please follow the instructions on the page, then paste the URL in your reply.

Firstly, it’s important to ensure that all your plugins, themes, and WordPress itself are up-to-date. This is because outdated versions can sometimes cause compatibility issues with newer PHP versions. If everything is up-to-date and the issue persists, I suggest performing a conflict test by switching to a default WordPress theme, and then deactivating all plugins except WooCommerce to see if the issue is gone, if yes, that means a theme or a plugin is contributing to the issue. Re-enable each to see which one causes it. You can find a more detailed explanation of how to do a conflict test here.

It might also help if you could please share a copy of your site’s System Status Report so that we can better understand your site’s current environment. You can find this by navigating to:

• System Status Report: WooCommerce → Status → select Get system report and then Download for support. This will download a TXT file that has the contents of the SSR to share with us.
• Fatal Error log: found under WooCommerce → Status → Logs.

Hi @tamal32

For us to better understand your site’s current environment, could you please share a copy of your site’s System Status Report?

• System Status Report: navigate to WooCommerce → Status → select Get system report and then Download for support. This will download a TXT file that has the contents of the SSR to share with us.
• Fatal Error log: Share a copy of any fatal error log found under WooCommerce → Status → Logs.

Hi @odbgroup

I understand that you’re experiencing some difficulties with the Google Listings & Ads plugin, particularly with bundle products. This issue might be due to how the plugin manages product data. It might not be configured to handle bundle products in the way you’re expecting, which could lead to them not being included in the feed.

Could you please provide more information about the issue you are encountering? You may use https://snipboard.io when sharing screenshots. Please follow the instructions on the page, then paste the URL in your reply.

On the other hand, I recommend ensuring that the plugins you have on your site, including WordPress, are all up-to-date.

Hi @vivek6298

We appreciate your patience and understand your concern about the TAB press event on the checkout page.

What you’re experiencing seems to be a common behavior in many browsers, where certain form elements like dropdowns (select fields) require an extra TAB press to gain focus. This is because the first TAB press is used to focus on the dropdown, and the second TAB press is used to select an option within the dropdown. First, could you try a different browser to see if the problem persists?

Let us know how it goes!

Hi @johnmandarine

I understand that you experienced issues with your shopping cart functionality and found that the issue is with your caching plugin.

It’s always a good idea to deactivate all plugins and switch to a default theme to isolate the problem. You did well in finding the cause.

I’m going to mark this thread as resolved, but please don’t hesitate to start a new topic if you have any more questions down the line.

Have a fantastic day!

Hi @danimzyec

We’re glad that we’re able to help! If you have a few minutes, we’d love if you could leave us a review: https://www.ads-software.com/support/plugin/woocommerce/reviews/

Hi @kelitosway

That’s great to know! You did well.

SMTP with TLS enhances the security of your email communications and encrypts the data that’s sent between the email server and your mail application, thus helping to protect your information from being intercepted or tampered with by hackers.

If you have any more questions or if you encounter any other issues in the future, please don’t hesitate to start a new topic if you have any more questions down the line.

Hi @mytimesas

There can be several reasons for this issue.

I suggest trying out these steps:

1. Download a fresh ZIP file of WooCommerce from here: https://downloads.www.ads-software.com/plugin/woocommerce.8.3.1.zip then go to Plugins > Add new and upload it just like you would a new plugin. Replace the existing version with the new one and see if it still gives you the error message. Ensure to back up your site’s data before doing this.
2. In case this may be a permission issue, kindly check if all directories are Writable by going to?your dashboard → Tools → Site Health → Info → Filesystem Permissions.
3. The issue may also be due to a lack of disk space in your hosting. I recommend reaching out to your host for more insights regarding this. Alternatively, I recommend using FTP to upload the files or a file manager if your hosting provides one.

I hope this helps!

Thanks!