hrn1995 (woo-hc)

Hi @spvtxx

It seems like your webhook sometimes fails to trigger when an order status changes. This inconsistency can be due to a few reasons such as:

1. Server Issues: If your server is experiencing high load or connectivity issues, it might intermittently fail to send webhooks.
2. Plugin Conflicts: If you have other plugins installed on your WooCommerce store, there might be conflicts that are causing the webhooks to fail. Try deactivating other plugins temporarily to see if the issue persists.

Can you also share with us any fatal error logs found under WooCommerce → Status → Logs?

To pinpoint the issue, I would recommend checking these areas first. If the problem persists, please feel free to get back to us with more details, such as any error messages.

Thank you for your cooperation!

Hi @ksena123

I understand that you’re having trouble updating your database. This could be due to a variety of reasons, including server issues, incorrect settings, or plugin problems. I would recommend starting by checking your server’s error log to see more detailed information about the error. If that doesn’t help, try disabling all plugins and try updating the database again.

If the issue persists, could you please share a screenshot of the error? You may use https://snipboard.io when sharing screenshots. Please follow the instructions on the page, then paste the URL in your reply.

Hi @kristinubute,

Firstly, you’re correct in your understanding that a child theme is intended to inherit the functionality and styling of its parent theme. This allows you to make modifications to your site without touching the original theme’s code, which is indeed beneficial for updates.

When you update the parent theme, the child theme does inherit these updates. However, this is generally limited to functionality and features, not necessarily the version number. The version number of a child theme does not automatically update to match the parent theme’s version number.

That being said, the version discrepancy you’re seeing between your child theme (V2.x) and the updated parent theme (V4.x) does not necessarily mean that there’s a problem. Your child theme should still be working with the updated features of the parent theme, even if the version numbers do not match.

However, if you’re experiencing issues or if you’ve made significant modifications to your child theme, it’s possible that some elements of the child theme are not compatible with the updates made to the newer versions of the parent theme. In this case, you may need to manually update your child theme or adjust the customizations you’ve made.

To help with this, I would recommend checking the changelog for the parent theme to see what changes were made in the updates. This can give you insight into what might be causing issues in your child theme.

Also, you mentioned using a Child Configurator plugin. This plugin should ideally handle the compatibility between your child and parent theme. If it’s not doing that, you might want to reach out to the plugin developers or check if there are any updates or settings that need to be adjusted.

I hope this clarifies your concern. Let us know if you have more questions.

Hi @sramselaar

It sounds like you’re experiencing a critical error on your site after attempting to troubleshoot an issue.

A “critical error” message usually indicates a PHP error or a conflict between your theme or plugins. Since you’ve mentioned that the Query Monitor is no longer displaying logs, you might not be able to pinpoint the exact cause from the dashboard.

However, you can try the following steps to identify and resolve the issue:

1. You can enable WP_DEBUG and WP_DEBUG_LOG in your wp-config.php file. This will create a debug.log file in your wp-content directory capturing any WordPress-related errors.
2. Since the error occurred after you updated a plugin on December 1, there’s a chance that this plugin is causing the issue. Try deactivating this plugin and see if the error persists. If the error disappears, then this plugin is likely the cause.
3. If the plugin test doesn’t resolve the issue, try switching to a default WordPress theme, like Twenty Twenty-One. If this resolves the issue, then the problem lies with your current theme.
4. If none of the above steps work, try reinstalling WooCommerce. Please ensure you have a complete backup of your site before doing this.

Let us know how it goes!

Hi @zoom6

From your description, it sounds like you need a system that allows your customers to purchase a shipping option for their unclaimed, customized products.

Here are some plugins I suggest you can try to use:

• WooCommerce Order Status Manager – this plugin allows you to create custom order statuses.
• WooCommerce Conditional Shipping and Payments – this would allow you to set up a conditional shipping option that only appears if the customer has an unclaimed order.

As for uploading a CSV file with all the eligible users/orders, WooCommerce by default should allow you to import orders from a CSV file using the built-in WooCommerce importer. This would allow you to easily keep track of all unclaimed orders.

I hope this information helps!

Hi @serkanemir

Could you please share a copy of your site’s System Status Report so that we can better understand your site’s current environment? You can find this by navigating to WooCommerce → Status → select Get system report and then Download for support. This will download a TXT file that has the contents of the SSR to share with us.

On the other hand, I recommend ensuring that you have the latest version of your plugins and theme.

Hello @floristenberge

It appears that the schema.org markup is pulling the prices directly from the backend of your WooCommerce settings, without taking into account the VAT settings. This is why you’re seeing a discrepancy between the prices shown on the front end and the prices in the schema.org markup.

To resolve this issue, you may need to modify the way your product prices are being outputted to the schema.org markup. This will likely involve customizing the code that generates the markup, to ensure it’s pulling the correct price (including VAT) for each product variation.

However, as this is a customization issue, it falls outside the scope of our support per our support policy. We would recommend reaching out to a developer or an expert in WooCommerce for assistance with this. On the other hand, I’ll keep this thread open, allowing other members of the community to contribute their expertise.

I hope this helps!

Hi @perlfan!

We’re glad that we’re able to help!

I’m going to mark this thread as resolved, but please don’t hesitate to start a new topic if you have any more questions regarding our plugins.

Hi @njardin

I understand that you are having some issues purchasing. We’ll do our best to help!

Can you please share with us the URL of the plugin you’re trying to purchase? This is for us to replicate and see any issues with the URL.

If you could also share with us screenshots of the error and walk us through the steps you did, it might help us better identify the issue. You may use https://snipboard.io when sharing screenshots. Please follow the instructions on the page, then paste the URL in your reply.

In the meantime, please ensure that you’re logged in with your WordPress.com account. Your WordPress.com account will be the one you use in the WooCommerce.com page.

Also, I recommend trying the link on a different browser or device to isolate the problem.

Looking forward to your response!

Hi @siteweb44

Are there any changes made that helped resolved the issue?

Please let us know how it goes @kelitosway.

Hi @johannes999

I would also like to add that all extensions sold on WooCommerce.com have a 30-day refund policy. If the product doesn’t work the way you need it, or you think another product would work better, we are more than happy to provide a full refund, so you should explore and try our plugins.

I’m going to mark this thread as resolved, but please don’t hesitate to start a new topic if you have any more questions.

Have a wonderful day!

Hi @thestationeryceo

The Approved Download Directories feature in WooCommerce is designed to ensure that the files you upload for your digital products are stored in a secure location. This prevents unauthorized access to these files, which could otherwise be downloaded without a purchase.

When you see the error you mentioned, it typically means that the file you’re trying to upload is not in one of the approved directories, or that the file type is not allowed. I understand that you’ve tried multiple file types and ensured that the correct directory is enabled, but the issue persists. This could be due to several reasons, such as incorrect file permissions or server configuration issues. Some server configurations may prevent files from being uploaded to certain directories. You might need to consult with your hosting provider regarding this.

To answer your question if it’s important to have these rules enforced, yes, it is important to have these rules enforced as they provide an additional layer of security for your digital products. Without them, your files could potentially be accessed and downloaded without authorization.

If you choose to not enforce these rules, the main consequence would be a potential security risk. Your digital products could be accessed and downloaded without a purchase, leading to a loss of revenue.

I hope this clarifies your concern.

Hello @buggysoul

We’re glad to hear that you’ve found a workaround. Your solution could potentially help other users facing the same issue. We appreciate it.

I’m going to mark this thread as resolved for now, but please don’t hesitate to start a new topic if you have any more questions down the line.

Have a fantastic day!

Hi @aeonsv

We’re glad that everything is working now using the code shared.

I’m going to mark this thread as resolved, but please don’t hesitate to start a new topic if you have any more questions down the line.

Have a fantastic day!

Thank you, @ebphillip

This will help others with similar concerns. Please don’t hesitate to start a new topic if you have any more questions down the line.

Have a fantastic day!