Andras Guseo

Hi @odwilproductions

Thank you for leaving a review here, your feedback is appreciated.

I found the support tickets you have opened with us. Our team has responded to your questions and asked for further details to be able to help you with your issues. We still haven’t received a reply from you to those questions since September 27.

A solution that doesn’t work is upsetting for sure. I understand your frustration. We’re always happy to assist with issues, and we would appreciate an opportunity to help you before receiving a 1-star review.

Best,
Andras

Hi @1234567inderschulewirdgeschrieben

I appreciate you taking the time to share your feedback regarding our plugins.

I understand your frustration, a site crashing is definitely not good and not our intention.

It’s essential to note that while our plugin strives to provide a seamless experience for users, it may not always be compatible with every site configuration or other plugins. Incompatibility issues can arise due to various factors. Our support team is committed to assisting users in resolving such issues and finding solutions.

I checked our support ticketing system and based on your username I was not able to find the tickets you have opened. If you are open to share your support tickets numbers, I’m happy to personally take a look and see how we can better answer your questions and help you solve your issues.

In our plugins we aim to offer a comprehensive set of features, but we understand that not all users may find it suitable for their needs. Our premium ticketing plugin is compatible with WooCommerce and if you experienced any issues we will gladly take a look.

As with any complex software, our development process includes addressing issues based on priority and implementing improvements on a roadmap. We understand that timelines may not always align with users’ immediate needs, but we strive to provide the best long-term solutions.

Thank you again for taking the time to share your thoughts.

Best,
Andras

Hi @wooklife

Thank you for taking the time to share your feedback. Your input is important to us, and we’re grateful for your dedication to helping us enhance our product.

We understand that these bugs have been persistent, and we appreciate your patience in this matter. I wanted to assure you that we are actively working to resolve them. We have prioritized these issues, and our development team is fully engaged in finding a solution.

If you have any more insights, questions, or suggestions, please feel free to share them with us. We value your ongoing support and engagement, and we’re here to assist you in any way we can.

Once again, thank you for your feedback and for being part of our community!

Andras

Hi @pimonda1

Oh, that’s not good. Please drop our Account Services team an email at support (at) theeventscalendar (dot) com and we’ll be happy to help you recover access to your account.

Cheers,
Andras

Hi @attefall

Thanks for leaving a post here. What you are describing and what triggered you to leave a 1-star review here sounds like a glitch or some kind of conflict, since the default behavior is listing events in the order of their start dates and times.

We would be happy to help you fix that. This is the reviews section, however, and we can’t provide help here according to the forum guidelines.

I’ve checked but wasn’t able to find a support ticket opened by you here on the forum. If you create a thread, our team would be happy to help you.

I also was not able to find a ticket from you in our Premium support system either. We value customer feedback and would appreciate an opportunity to help you before receiving a 1-star review.

Looking forward to helping you get your events sorted.

Cheers,
Andras

Hey @gregware ,

Thanks for leaving a post here. Please note that this is the reviews section and we can’t provide help here according to the forum guidelines.

I’ve checked but wasn’t able to find a support ticket opened by you here on the forum. If you create a thread, our team would be happy to help you.

I also was not able to find a ticket from you in our Premium support system either. We value customer feedback and would appreciate an opportunity to help you before receiving a 1-star review.

Looking forward to helping you getting your calendar running again.

Cheers,
Andras

Hi @titosmeow

Thanks for your response. I understand how frustrating this must be.

I see that my colleague, Darian was actively helping you with your question until now. I hope we’ll be able to help you get your calendar working.

Cheers,
Andras

Hi @tompoezie

Please note that this is the review section and we can’t provide support here. If you need help or have support-related questions, please open a new thread. Our team will be happy to help out.

Thanks and cheers,
Andras

Here’s a direct link to TEC 6.1.3, so you don’t need to look for it. ??

https://downloads.www.ads-software.com/plugin/the-events-calendar.6.1.3.zip

A.

In this article you can find details about how you can download previous versions of our plugins.

https://theeventscalendar.com/knowledgebase/accessing-older-plugin-versions/

Instead of rolling back to a previous version you could try installing the latest again. If you encounter the error, and if you can share the error message or a screenshot of it, then we’ll be happy to check it out and help you resolve the issue.

Our team has double-checked the update now and did not encounter any issues.

Looking forward to getting you updated!

Cheers,
Andras

Hey @eventermom

Sorry to hear that the updated caused an issue.

If you received a critical error you might have received an email that will allow you to log in to your site with troubleshooting mode. If you can do that, then deactivate The Events Calendar and our other updated plugins.

If you didn’t receive an email and cannot log in, then what you can do is log in to your server via FTP or to your file system via the management console your host provides, go to the folder of your site, navigate to “wp-content/plugins” and rename or delete “the-events-calendar” folder, or the folder of the plugin you think is causing the issue.

After this you should be able to log back in to your site and install an older version. More info on that in a few mins.

Andras

Hi @titosmeow

I’m sorry to hear about the challenges you’ve had with The Events Calendar. I see that you have opened support threads for some; Thanks for that!

For the ones that you didn’t yet, or the conversation got stuck, please open a new topic with the details, and we’ll be happy to help you further.

If you have a subscription to one of our premium plugins, please turn to our premium support team.

Looking forward to giving you a better experience!

Cheers,
Andras

Hi @suygenneris

We’re happy to hear your like our plugin and you’re satisfied with our support. Feedback like yours keeps our team going! Thanks!

Andras

Hi @suygenneris ,

Thanks so much for leaving a review, we really appreciate it!

Keep rockin’! \m/

Andras

Hi @accoman

(English below)

Je suis désolé d’apprendre que vous avez eu une expérience difficile avec notre plugin. Je suis heureux de lire que vous avez fait une sauvegarde de votre site, c’est une très bonne pratique que tout le monde devrait suivre, donc bravo pour cela.

Bien que nous ne puissions pas fournir de support dans la section des commentaires ici, si vous êtes prêt à donner un autre essai à nos plugins, nous serons heureux de vous aider. Vous pouvez ouvrir un sujet de support pour The Events Calendar ici, ou pour Event Tickets ici.

A bient?t,
Andras

English:

I’m sorry to hear you had a bumpy experience with our plugin. I’m happy to read you had a backup of your site, that is a very good practice everyone should follow, so kudos for that.

While we cannot provide support in the reviews section here, if you are willing to give our plugins another try, we’ll be happy to assist you. You can open a support topic for The Events Calendar here, or for Event Tickets here.

Looking forward,
Andras