Andras Guseo

Hey @shizart

I’m sorry to hear our plugin didn’t meet your expectations. We are always open to feedback from our customers, that helps us create a better product.

I would love to hear more details about the issues you faced. Since this is the section for reviews, we are not able to provide support here. Please, be so kind as to open a support thread with details or share with me the support ticket number you have opened with our premium support team; I’d be happy to look into your questions personally and help you resolve them.

As for updates, we always recommend the quasi-standard of testing them on a staging site first, to make sure everything works well after the update, and to make sure your production site stays accessible.

I’m sorry to hear you feel your subscription was a waste. Events Calendar Pro offers extra features like 4 additional calendar views, recurring events, event series, embedding the calendar with shortcodes, to name a few. If you choose to open a support ticket I’d be happy to hear about what it was you were looking for that you didn’t find. And in case you are still within 30 days of your purchase, you can make use of our refund policy.

You mentioned “one location”. While the context is not fully clear, I guess you mean that you can assign only one location to one event. Yes, that is how our events work (and based on your other plugin reviews it looks like most of the event plugins work like this). A different venue means a different event.

Again, I’d be happy to hear more details about the challenges you are facing. If you’re open to further conversation, please share your support ticket number here.

Thanks,
Andras

We’re happy to hear we were able to help you. If you need any further assistance feel free to open a new support topic and we’ll be there for you.

Cheers,
Andras

Hi @ranjeetrai

Thank you for reaching out to us and leaving a message here. I’m sorry to hear you are having performance issues with the plugin. I was not able to find any support requests opened by you. We would appreciate it if you gave us the chance to help you with your issues before leaving a review.

This is the reviews section, and based on the www.ads-software.com community guidelines, we cannot provide support here.

If you are a free user of The Events Calendar, please open a support thread on this page.

If you have purchased a subscription to any of our premium plugins, you can turn to our premium support team via your account here after logging in. Our team will be happy to look at your issue and help.

Until we get back to you, I recommend checking out this article about performance considerations from our knowledgebase.

Looking forward to speeding up your site and giving you a better experience!

Cheers,
Andras

Hi @kolleradam

Thanks for the review and the rating. We’re glad to hear we were able to help you out. I’ll let Abz know for sure.

Cheers,
András

Hello @robertamberwitch

I’m sorry to hear you are facing some challenges. Note, this is the reviews part of the www.ads-software.com community forums and we are not able to provide support here.

I couldn’t find any support threads opened by you here or in our premium support platform. It pains me to see when we receive a 1-star review before giving our team a chance to help with issues. We’d love to help you. Please open a support thread here if you are a free user of The Events Calendar, or here, if you have a valid license to any of our products.

Thanks and looking forward to helping you out!

Cheers,
Andras

HI @pixieblitz

Thank you for taking the time to leave review here. Sorry to hear you’ve had issues with our plugins. You mainly mentioned the problem with sorting events by publish date. I would also be interested in hearing more details about other challenges you faced and making you give The Events Calendar a 1-star rating.

If you have opened support tickets about your issues, please, share with me the ticket numbers here, so I can take a look and help you with your questions. I haven’t found any support threads opened by you here on the .org community forums.

Thanks and cheers,
Andras

Thank you for your feedback and support @webdevmattcrom ! It’s much appreciated!

Keep rockin’!

@papex

The slugs of the different views can also be found in and translated through the translation files. I see you have Loco Translate installed, so I take it that you manage translations through it.

I’m not sure if you have copied the Russian translation files into a secure folder already. If not, then please do so as described in this guide. Otherwise, your modified translations will be lost when the plugin is updated.

After this it is best to run a Sync as well to make sure you have all the latest strings in the file.

Open the Russian translation for The Events Calendar and search for “list” (all small letters). Here’s a screenshot of that from my test site:

Remove the translation and leave it blank, or duplicate the English version of the slug.

Do the same for “month” (screenshot) and “day” (screenshot).

For “photo”, “summary”, “week”, and “map” views you will find the slugs in the Events Calendar Pro translation files similarly.

Save your changes, flush your permalinks and caches and check if that fixes it.

Looking forward to hearing back from you!

Andras

Dear @papex

Thanks for taking the time to leave a review here.

Our team has responded to your questions in the respective threads and we have logged the bug you have reported.

You mentioned “a lot of mistakes.” I would be happy to hear more details about these so our team can take a look and fix if they are bugs or provide a solution.

Thanks again,
Andras

Hi @papex ,

I’m sorry to hear this issue makes you switch to a different product, and I understand.

Since the issue is caused by the Cyrillic characters in the URL, a possible workaround could be not translating the view slugs, but leaving them in English (or empty, in which case the fallback is English). If you would like to give this a try and need help, we’re happy to assist.

Cheers,
Andras

Hi @ohliza

You can import the venues to The Events Calendar like this:

• Go to Events > Import
• From the “Import Origin” dropdown select “CSV”
• From the “Content Type” dropdown select “Venues”
• Select and upload your CSV file that contains all your gigs
• Click on Preview
• You will be presented with a table where you can select what data resides in which column. (We refer to this as column mapping.) Here’s a screenshot.
• Map the different venue columns, i.e. the “Venue” column will be the “Venue Name” from the dropdown
• Click on the “Import all” button

All your venues will be imported and you should not have any duplicates.

Hope this helps.

Andras

Hi @plainrane

The problem has been resolved and you should be able to submit a ticket.

The error happened when someone wanted to send an attachment as well.

Cheers,
Andras

Hi @francismacomber

Thank you for leaving a review here. I’m sorry to hear that our calendar didn’t meet your needs.

I would love to hear about the bugs you encountered so we can take a look and fix them. Since we are not able to provide support here in the reviews section please open a support thread with the details of the issue(s) and we’ll take a look.

I’m also curious to hear what you found tedious and frustrating about the plugin. We appreciate customer feedback and details about different use-cases. These all help us improve on our plugins.

Thank you,
Andras

My pleasure!

Hi @megseoh

Thanks for reaching out!

Please try this:

add_filter( 'body_class', function( $classes ) {
	// Bail, if TEC not active.
	if ( ! class_exists( 'Tribe__Events__Main' ) ) {
		return $classes;
	}
	if ( in_array( 'single-tribe_events', $classes ) && tribe_is_past_event() ) {
		$classes[] = 'tec-past-event';
	}
	return $classes;
} );