ahamaton

No problem, thank you very much for your support Andrew

Hi there Andrew

Thanks for your help

There is no custom coding, I just set it up as a level with no charges and I set it to not allow signups either either as this is a subscription only I can apply. It’s actually listed in the membership levels as FREE. Yes if I cancel the subscription through PMP it does cancel from Braintree. What did you think of the feedback I got from Braintree ?

KR
Andrew

I had a response from Braintree and they did think it was possible that the payment gateway integration could be the source of the issue. One key thing they said was this
“1. If you are using Braintree’s recurring billing, it’s likely that changing membership levels to FREE VIP Unlimited by default may be due to the API call invoked when attempting this action. In order to change this, you’d want whomever built your integration to utilize the subscription update (https://developers.braintreepayments.com/reference/request/subscription/update/ruby) API call. Once properly invoked, it would allow you to choose which updates to perform on a subscription. ”
This is too technical for me, does this make sense to anyone listening ?
Thanks

I’ve just realised I used PMP with Braintree. So I wonder if the integration with them could cause issues with this. I will email their support as well but if anybody has any ideas I would appreciate any help

Hi Andrew
It shows that it was successfully sent

Kind regards

Andrew

Thanks Andrew but as I say, the outbound emails are sending both from wordpress and from PMP. Its just regards the email templates addon. The addon has a feature to save and send a test email to yourself. I think the changes I make are saved and the addon says the email is sent I just dont receive them. If I test the actual emails from the website I receive them its just from the templates addon I dont receive them. Kind regards

Andrew

I just tried that plugin Andrew
Again PMP said the test email was sent successfully but it didnt show in the plugins log.

Hey Andrew

Sorry, I didnt make it very clear. The emails are going out from what i can see. the problem is using the templates addon. That addon enables you to send a test email to yourself but for some reason it says its sent but Im not actually receiving it. I dont use my servers email so that cant be causing it. I use Outlook O365.

Helpful as always Steve, thanks for your input (-:

Thanks Steve but unfortunately the author doesnt seem to understand the problem

OK, thanks for the advice Takayuki

Thanks, you mean in the wordpress sites search bar ?

Thanks, sorry for being a pain but which is the cmd button ?

Thanks Daniel

That’sStrange, I tried that from my end and it didnt work for me. Do you know why that might be ?

Hi Takayuki
The theme is Javo Directory V2. The author did an update a couple of years ago but the update was effectively a new theme. He advsed V2 users to stay on this theme and promised to keep it supported but of course he hasnt and he refuses to provide support so I’m on my own regards the theme.
I am not a developer and due to the theme’s author refusing to support me, I am largely reliant on plugins because I cant afford a developer. Consequently I have quite a long list of plugins. Rather than me listing them all for you here are there any specific ones you are thinking of or would it help if I listed them all here ?

Kind regards

Andrew