ahmadalim

Hi there,

Since the issue is related to the resource usage, to solve the issue, I recommend asking at the hosting support to find more information on which processes that are using the most resources, and then try to solve the based on this information as most hosting provider should be able to provide such information.

As additional information, for WordPress website there are some common processes that could cause resources spike, here are some of them:

– wp_cron: This process is created by WordPress-based CronJobs and wp-cron file. To fix the issue from wp_cron, you can open your WordPress wp-config file and add this rule inside this file: define(‘DISABLE_WP_CRON’, ‘true’); After that WordPress CronJobs won’t be running automatically.
– admin-ajax: This means that this issue was created by one or several of your website plugins when specific changes are done regarding these plugins or scheduled tasks are running. You can try to check how to fix this issue here: How to Reduce admin-ajax.php Server Load in WordPress

Hope this helps.

Hi there,

From the error message, I can see there is an issue with one of your plugins (download-monitor). To be able to access the website normally, please try to disable this plugin first. Additionally, if there are no options to disable plugins in your hosting, you can try to simply rename the plugin folder in this folder path (/volume1/web/wp-content/plugins/) from ‘download-monitor’ to ‘download-monitor-disabled’. This will disable the plugin for your website.

Once you are able to access the website normally, you can try to reinstall or delete this plugin.

Hope this helps.

Hi there,

I recommend asking at Web Stories Forum so the plugin’s/theme’s developers and support community can help you with this.

Hi there,

This may be a plugin or theme conflict. Please attempt to disable all plugins, and use one of the default (Twenty*) themes. If the problem goes away, enable them one by one to identify the source of your troubles.

If you can install plugins, install and activate “Health Check”: https://www.ads-software.com/plugins/health-check/
It will add some additional features under the menu item under Tools > Site Health.

On its troubleshooting tab, you can Enable Troubleshooting Mode. This will disable all plugins, switch to a standard WordPress theme (if available), allow you to turn your plugins on and off and switch between themes, without affecting normal visitors to your site. This allows you to test for various compatibility issues.

There’s a more detailed description about how to use the Health Check plugin and its Troubleshooting Mode at https://make.www.ads-software.com/support/handbook/appendix/troubleshooting-using-the-health-check/`

Hope this helps.

Hi there,

I can see that the sticky menu in desktop is already working, if you are already using a specific plugin to enable this in the desktop version, I recommend asking at plugin support/forum so the plugin’s/theme’s developers and support community can help you with to enable the sticky menu on mobile.

Alternatively, if you are okay with using a different page builder you can check some of the references on how to do this here:

– How to Add a Custom Sticky Header for Mobile Using Divi
– How to Create a Sticky Floating Navigation Menu in WordPress

Hope this helps.

• This reply was modified 2 years ago by ahmadalim.

Hi there,

If you are using a specific membership plugin to create the users, you can try to check the configuration of the plugins or contact the plugin developer as some plugins will allow you to do so but the method will be different based on the membership plugin that you are using. Alternatively, to Customize the WordPress Password Reset Form, you can check the article here.

Hope this helps.

Hi there,

I have checked the website speed, and it seems to be loading normally without any significant delay. You can check the website speed analysis result here: Report on your website.

As additional information, if you want to optimize your WordPress’ images, you can check the reference here: How to Optimize Images for WordPress

Hope this helps.

Hi there,

To create custom details for a product, you can use plugin like Custom Product Tabs for WooCommerce. This will allow you to add tabs to the product which you can use to add more details regarding the products.

Additionally, you can check this article explains how to add the content for the tab by retrieving data from the custom fields added to the admin dashboard.

Hope this helps.

Hi there,

This may be a plugin or theme conflict. Please attempt to disable all plugins, and use one of the default (Twenty*) themes. If the problem goes away, enable them one by one to identify the source of your troubles.

If you can install plugins, install and activate “Health Check”: https://www.ads-software.com/plugins/health-check/
It will add some additional features under the menu item under Tools > Site Health.
On its troubleshooting tab, you can Enable Troubleshooting Mode. This will disable all plugins, switch to a standard WordPress theme (if available), allow you to turn your plugins on and off and switch between themes, without affecting normal visitors to your site. This allows you to test for various compatibility issues.
There’s a more detailed description about how to use the Health Check plugin and its Troubleshooting Mode at https://make.www.ads-software.com/support/handbook/appendix/troubleshooting-using-the-health-check/

Hi there,

The issue could be related to the timeout limit of the server. The maximum PHP limit is controlled at the server-level, not by WordPress. Here are three ways you can increase the limit:

1. If you can edit or override the system php.ini file, it is best to make the php max_execution_time in the php.ini file to 900s at least.

2. If you cannot edit or override the system php.ini file, add ‘php_value max_input_time 900’ and ‘php_value max_execution_time 900’ to your .htaccess file.

3. If neither of these work, it’s time to ask your hosting provider to increase the maximum file and post sizes on your account.

Hi there,

By default, when accessing your website, your website will look for an index.php or index.html file in the root folder (/public_html/).

If those files are missing, you will only see the “Index of /” page instead.

Since this index file only shows one folder (cgi-bin) which is nor related to WordPress, most likely the website data is somehow gone or you might not migrate the data from the old domain yet. If you have backups, you can try to restore it first.

Hi there!

First, I would recommend you to double-check the file existence in this specific directory path: ‘wp-content/uploads/2022/10/’

Make sure the .pdf file is there and also double-check the file name and make sure it has the exact same name.

You can also check this reference on how to upload PDF file properly: How to Upload PDF Files to Your WordPress Site

Deprecated error usually means that your website needs an older PHP version to work properly, and some used functions are deprecated in the current version. In this case, you can try to find PHP version, that suits your site the most by trying to use and older PHP version for your website.

Furthermore, I can see that your website is showing ERR_SSL_PROTOCOL_ERROR now, to fix this, you will need to install an SSL for the website.

• This reply was modified 2 years ago by ahmadalim.